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POPULAR
Sandwich Artist - 201 E. Main
1
Sandwich Artist - 201 E. Main
Sturgis, MI
Dec 04, 2023

guests the moment they come in. Accurately record orders, add up the bill, take payment, and make change. Take phone orders and write up delivery tickets. Prepare the food, following Subway’s guidelines for portion sizes, recipes, and procedures. Keep the entire restaurant clean and sanitary.

Dress appropriately for work in a clean uniform. What You'll Need Strong communication skills to interact with employees, customers, supervisors, and vendors in a friendly way. Ability to speak, read and write in English, and interpret operating manuals, instructions, and procedure manuals. Ability to accurately count cash and make change. Ability to stand, walk, reach horizontally and above the

shoulder, grasp, and push buttons throughout the shift. Ability to lift up to 35 lbs. and frequently carry up to 10 lbs. Must have reliable transportation. Full Time Benefits It feels good to work at a company that cares about its customers and its community.

We’re always looking for ways to take good care of each other, and that goes for your benefits, too. As a Subway Sandwich Artist, you’ll be part of the Johnny’s Markets team, enjoying the same perks and benefits as our full-time store employees: Competitive pay: work your way up and earn raises on an annual basis, earn cash for referrals! Medical, dental, and vision insurance (after 60 days) Flex spending account (after 60 days)

$10,000 life insurance and accidental death & dismemberment insurance (after 60 days) Life Works employee assistance program (after 60 days) 401K with company match (age 18+, after 6 months of service) 1 week paid vacation (after 90 days), 6 paid holidays per year, and holiday premium pay Part Time Benefits At Johnny’s, we give customers our best every day, and that’s how we treat our employees, too.

Your work is important to us, so as a part-time Johnny’s employee, you can look forward to: Competitive pay: work your way up and earn raises on an annual basis, earn cash for referrals! Medical fixed payment indemnity (after 60 days) Life Works employee assistance program (after 60 days) 401K with company match (age 18+, after 6 months of service) Up to 40 hours paid sick leave per year (after 90 days) and holiday premium pay Get to Know Johnny’s You can feel good about working for a Subway restaurant owned and operated by the Johnny’s Markets team.

Our family-owned, Michigan-based chain of convenience stores can now be found at more than 60 Shell gas stations across Michigan and Northern Indiana, giving people a fun, friendly place to find a great cup of coffee, yummy snacks for the road, and home and car necessities. Wherever we go, we work hard to be a bright spot in the community, doing our best to Be More, Be Good, and Be Neighborly.

Come join our team!

POPULAR
Independent Contractors-Appliance Delivery/Installation Detroit, MI
1
Independent Contractors-Appliance Delivery/Installation Detroit, MI
Detroit, MI
Dec 04, 2023

be responsible for safely and efficiently delivering and installing various appliances, including refrigerators, washers, dryers, dishwashers, and stoves, to our customers' homes or businesses. Successful candidates must have their own 26-foot box truck and be available to work on a flexible schedule.

Responsibilities: - Safely drive to customers' locations in a timely manner, ensuring the proper handling and care of appliances during transportation. - Load and unload appliances from the delivery vehicle with care, using appropriate equipment and techniques to prevent damage. - Inspect and verify the condition of appliances before and after delivery, notifying the company of any issues

or damages. - Install appliances according to safety guidelines and manufacturer instructions, ensuring proper connections and functionality. - Provide exceptional customer service by addressing client inquiries, concerns, and product demonstrations professionally.

- Maintain accurate records of delivery routes, mileage, and customer interactions for reporting purposes. - Comply with all applicable delivery and installation policies, procedures, and regulations Requirements: - 26ft box truck with lift gate-Provide a two-person delivery team- Must have personal set of tools- Active MC & DOT number with the FMCSA (We can direct you to the appropriate parties to get these requirements in

order! )- Valid SSN/FEIN- Current COI- Drivers will need a valid Driver’s License with good driving record- Appliance installation experience required - Must be 21 years of age, 18 if non-driver Final candidates will be required to provide a complete background check.

Join our team as an independent contractor and become part of a reputable company that values professionalism and quality service. Veteran Friendly

POPULAR
Client Services Associate - Blumark Tax
1
Client Services Associate - Blumark Tax
Novi, MI
Dec 04, 2023

RESPONSIBILITIES: Greet and assist clients. Prepare and hand off returns to clients during tax season. Scan documents as needed. Answer BTA mainline phones. Assist with BTA Email to Case. Process mail and checks. Maintain the office and fulfill operational needs as necessary.

QUALIFICATIONS: High School diploma or GED required. Minimum 1 year of administrative experience Exceptional communication skills, both written and verbal. Demonstrable MS Office experience. Working knowledge of Salesforce is preferred. Customer Service background is helpful. Demonstrable skills working with all of MS Office Suite. Strong organizational skills with the ability to work successfully against a deadline.

POPULAR
Academic Interventionist
1
Academic Interventionist
Detroit, MI
Dec 04, 2023

technology, an expansive athletic program, and a rigorous curriculum that is both standards based and culturally responsive. We are looking for dedicated teachers that will allow all students to contribute to classroom learning by sharing and gaining knowledge from each other.

The Old Redford Academy’s philosophy is based on early work of Dr. Maria Montessori Method of Teaching which has a focus on educating “the whole child”. If you are passionate about making a difference in students' lives then our academy is for you! Competitive Medical, Dental, and Vision plans; 401K plan available. Life, ADD, STD, and LTD 100% paid by employer! For more information on Old Redford Academy, please visit our website at www. oradistrict. org/.

POPULAR
Program Associate
1
Program Associate
Flint, MI
Dec 04, 2023

the organization serves. Job Summary: The Program Associate is responsible for planning, executing, and evaluating enriching programs and activities to ensure they are new and exciting, meeting community needs through various programs and creating opportunities for families to thrive.

Essential Functions: 1. Coordinates with senior leadership to define program goals and fiscal objectives. Develops clear objectives that are measurable for each activity.2. Develops, plans, coordinates, promotes, executes, oversees, and evaluates community-based activities and initiatives related to the four program areas. Evaluates the effectiveness of programs, events, and activities provided by Communities

First, Inc.3. Develops, manages, and evaluates program, activity, and event budgets.4. Assists with grant writing, fund development and outcome reports for programs.5.

Serve as the primary contact person and subject matter expert for program policies and procedures.6. Solicits participants input to gauge participants reaction to program quality; uses evaluation results from past program experience to plan new programs.7. Effectively plans and executes programs, events, and activities (that are convenient and accessible for participants) to promote high levels of attendance.8. Accurately tracks, collects, and maintains statistics, reports, and activity records. Submits timely reports on

activities, programs, events, and activities. Maintains records.9.

Prepares for publication a variety of materials for internal and external use regarding programs, events, activities, etc. Assists in developing web and other online content.10. In collaboration with senior leadership, schedules programs, events, activities, etc. as appropriate.11. Promotes interest and provides information regarding assigned programs and activities to the community and others, as required/directed.12. Keeps current of changing needs within programs, events, activities, etc. as assigned. Remains flexible in ensuring necessary modifications are made.13. Supports the supervision of team members, Ameri Corps members, interns and program assistants as required.14.

Performs a variety of miscellaneous duties, such as answering phones, typing correspondence, running errands, picking up supplies, assisting senior leadership, and others as needed/directed.15. Promotes and builds good working relationships with staff of Communities First, Inc. Embraces mission. Works with team; assists whenever and wherever needed/required. Other: 1. Attends conferences, workshops and/or other learning opportunities as needed.2. Attends staff and relevant committee or community meetings as needed.3.

Regular and predictable onsite attendance.4. Other duties as assigned. Education: Associate or bachelor’s degree in business, social work, psychology, or related field, required. Master’s degree, preferred. Certifications: None Required Required Knowledge, Skills, Abilities, Training and Experience: 1. Minimum five (5) years’ experience working in a related field is required.2. Demonstrates a high level of confidentiality, discretion, and good judgment.3. Ability to engage, encourage, and work with people from diverse backgrounds.4. Demonstrates excellent work ethic, decision-making, and problem-solving skills.5.

Ability to use computers, navigate the internet, and utilize software programs and other applications.6. Demonstrates strong attention to detail and organizes work according to deadlines and workflow requirements.7. Ability to communicate clearly and effectively, both orally and in writing.8. Ability to work autonomously and with little guidance.9. Displays the confidence and competence to gain/maintain the organization’s credibility.10. Takes initiative to learn, develop oneself and see things through from start to finish.11. Ability to engage in active listening and communicate complex information to a variety of audiences.12.

Ability to effectively present information to leadership, Board of Directors, community members, visitors, and other employees of the organization.13. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Essential Physical Requirements: 1. Ability to converse verbally and in writing with others.2. Ability to utilize general office equipment, Internet, and various business software programs.3. Ability to travel to attend various events and meetings in person quarterly and as needed.4.

Ability to move about in work areas, communicate with others, and/or use repetitive motions.5. Ability to sit, stoop, climb, pull, push, and reach. The employee must occasionally lift and/or move up to 25 pounds.6. Noise level in the work environment is moderate. Equal Employment Opportunity & ADA Compliance: Communities First, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, interactionual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Communities First, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the organization would result. We support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity by taking positive steps to eliminate barriers that may exist in hiring and in employment practices.

Discrimination of any type will not be tolerated. This job description does not list all of the duties of the job. Other duties and responsibilities may be assigned. This job description may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.

POPULAR
9th Grade Paraprofessional
1
9th Grade Paraprofessional
Southfield, MI
Dec 04, 2023

staff. Crescent Academy is a school district that serves over 1,200 students grade level Pre K-12th. Crescent Academy believes in the whole child approach which means that academy staff assists students and their families in bettering their outcomes by creating a college bound culture that expects and teaches strong character, academic achievement, and civic engagement.

Students from all cultural backgrounds and all walks of life attend Crescent Academy. To learn more about Crescent Academy, please visit our website at http: ///.

POPULAR
Commercial Window Glazier
1
Commercial Window Glazier
Grand Rapids, MI
Dec 04, 2023

INTEGRITY – In all things QUALITY – Bringing our very best TEAM – Individuals pursuing a united goal GROWTH – By learning and teaching SUCCESS – together we build success Who are you: You have prior experience and specific knowledge of Glazing and installation in the commercial Aluminum Window, Store Front, and Curtain Wall systems.

Along with your positive attitude, you can adhere to our Core Values, and understand the big picture, rules, and regulations. You take pride in your work, time management skills, and ability to work within a team. You like variety and the chance to work at a faster pace than average. You would like to be part of a company that strives to “Be the largest commercial

glazing, window & door company in West Michigan. ” If this is you, please keep reading. Position Overview: Our Glazier’s role is primarily focused on installing Aluminum Window, Store Front, and Curtain Wall systems on commercial construction projects.

This role requires getting things done quickly, accurately and safely; handling a variety of activities within a well-defined process. Attend planning meetings with Project Manager (PM), ensuring materials and equipment are acquired prior to project start and understanding the entire labor budget including breakdown by task. Communicate with PM on daily project progress, issues and concerns ensuring quality and scheduled completion. Opportunity

to work with others while leading and mentoring the assigned installer.

Requirements: Demonstrated commercial glazing experience preferred but will train an outstanding candidate. Reliable attendance with a good work ethic. Ability to work at heights. sometimes above 3 stories. Good communication skills with co-workers and site supervisors/customers. Valid Driver’s License and Reliable transportation. Ability to work Monday through Friday 7 am to 4 pm with overtime as needed What we offer: The opportunity to be a part of a company that embraces the EOS Management system and strives to “Be the largest commercial glazing, window & door company in West Michigan.

”. A team-oriented company Paid Time Off Annual profit-sharing bonus program Pay Commensurate with experience and qualifications. Leadership in a growing company Freedom and respect to use your skills to the greatest capacity Open Book Management Potential to earn $70,000+ 401K benefit implementation on 9/01/2021

POPULAR
Field Team Member - T2
1
Field Team Member - T2
Novi, MI
Dec 04, 2023

to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A, B, A, B: Unlock the matrix; advance and overcome Responsibilities Field Team Functions: o Responsible for daily reporting of tasks and to-dos within the company's project management platform.

Display pride and professionalism in maintaining self-appearance,

company equipment, and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction. Onsite Functions: (Limited to hybrid positions as a remote technician with possible on-sites) o While onsite, must present professionally in self-appearance and take quality care of company and customer equipment and property.

Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and

proper support channels (i. e. Customer/Project Manager).

Utilizes ticket system and documentation tools. Assist with the development and maintenance of local networks. Experience and Preferences o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc. )o Utilization of network topography & OSI Modelo Understanding of SMTP & Email Systemso Virtualization Technologies (Particularly VMWARE / Hyper-V)o Use of Microsoft Windows Server (2008/12/16)o Use of Microsoft Office (2013/2016)o Develop and maintain local networks in ways that optimize performanceo Ensure the security and privacy of networks and computer systemso Perform troubleshooting on computer hardware to ensure the functionalityo Install and configure appropriate software and functions according to specificationso Assist with the development and maintenance of local networkso Utilizes ticket system and documentation toolso Communication with customers and proper support channels (i.

e. Customer/Project Coordinator)o Consistent, regular, and reliable attendance including being ready for work at the designated start timeo Ensure that all issues are properly documented and assigned in a technical support ticketing systemo Perform analysis, diagnosis, and resolution of IT problems that ariseo MSP experienceo Prior customer service experienceo Must have a valid driver’s license and reliable transportation to and from the Sector 7 officeo Must be able to lift a minimum of 50lbso Degree in Computer Science or Certifications will be an advantage (e.

g. Comp TIA A+, Microsoft Certified IT Professional)

POPULAR
Recruiter
1
Recruiter
Traverse City, MI
Dec 04, 2023

recruiting strategies and required activities to result in high-volume placements. Our Recruiters provide outstanding service in a rapidly changing environment and labor market. Success in this role requires pro-activeness, resilience, effective communication, problem solving skills and the ability to multi-task and operate in a fast-paced environment.

A heart for service and drive for results are the keys to success. CORE FUNCTIONS Represent PMP brand at career fairs & community events to attract talent Post & manage opportunities to job boards, social media & other talent targeting & engagement platforms Nurture applicants & candidates with proven workflows Pro-active outbound recruiting

activity Develop connections within the market as applicant lead sources Interview applicants utilizing standard processes Mining candidate database to remain connected & create placement opportunities Prepare candidates for career opportunities with internal & client expectations Successful placement of candidates at client partners Utilize Applicant Tracking System to maximize efficiencies & experience Support & solve escalated employee relations Create a positive employment experience to increase satisfaction & retention Communicate with client end users on candidates, placements & employees Work together with market manager & shared resources to fulfill all statements of service, exceed goals

& achieve success THE AXIOS HR WHY We have been vesting on making a difference in the lives of our clients, employees and their communities and families for 32 years.

As a local 100% employee owned company our core values lead our team and our vision for servicing over 50,000 employees drives us. We promise one HR solution, personalized service and experts backed by outstanding systems to small businesses. We back our promise up with our strong guarantees. Team Before Self Find a Better Way Grow by Learning Commit to Serving Do the Right Thing We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

POPULAR
Blumark Tax Admin
1
Blumark Tax Admin
Bay City, MI
Dec 04, 2023

with clients and team members requiring a strong customer service background coupled with organizational skills. RESPONSIBILITIES: Greet and assist clients. Prepare and hand off returns to clients during tax season. Scan documents as needed. Answer BTA mainline phones.

Assist with BTA Email to Case. Process mail and checks. Maintain the office and fulfill operational needs as necessary. QUALIFICATIONS: High School diploma or GED required. Minimum 1 year of administrative experience Exceptional communication skills, both written and verbal. Demonstrable MS Office experience. Working knowledge of Salesforce is preferred. Customer Service background is helpful. Demonstrable skills working with all of MS Office Suite. Strong organizational skills with the ability to work successfully against a deadline.

POPULAR
General Manager - Double Tree by Hilton Battle Creek
1
General Manager - Double Tree by Hilton Battle Creek
Battle Creek, MI
Dec 04, 2023

experiences, and varied personalities. When people are encouraged to just be themselves, that’s when they truly sparkle! We also seek out individuals who have a passion to make people’s lives better and lead a self-less, creative, and honest work environment.

Those who are driven to achieve excellence and encourage their colleagues to do the same. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives everything we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. What You'll Do As the GM of the property, you'll build

an exciting, innovative, and memorable experience for all guests by leading a well-rounded, knowledgeable team. You're the ultimate servant-leader and are responsible for monitoring labor costs, financial performance, staff development, scheduling, and day to day operations.

You'll act as an advocate for the property, be a creator of personalized experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: Maintain an active presence throughout the hotel, restaurants, and banquets - lead daily huddles, regular department meetings, and conduct daily walk-throughs the property. Lead a team of property managers and foster opportunities

to learn, grow, and develop their skills. Identify talent and provide the necessary training as positions open.

Interview, hire, and train team members. Lead, manage, and appraise Team Members performance to the standards of employment and job performance set by the core values of 6PM Hospitality Partners, LLC. and Hilton. Mentor while addressing any feedback and problem solve. Attend brand conferences, workshops, and meetings to keep abreast of current information and developments in the field. Celebrate employees’ achievements! Emphasize property-wide safety and security through training, inspection, and preventative enforcement. Participate in development of financial objectives and operating budgets.

Consistently meet the budget in all areas of cost control. Partner with the Food and Beverage Director to give final approval of all menus and pricing. Collaborate with the Director of Sales to execute and improve the annual marketing plan. Work closely with sales on booking groups, and build repeat guests, and corporate accounts. What You Bring 8+ years as a Hotel General Manager with Event facilities, and multiple Food and Beverage outlets. 10+ years in Hospitality Management preferred. Bachelor's degree in Hospitality/Restaurant Management, Business or equivalent field required.

Certified Food Manager Certification, Allergens, TIPS Certification, and CPR. Experience with all aspects of hotel and restaurant operations, and sales including budgeting, expense management, inventory, payroll and labor costing, staffing, marketing, owner relations, and P&L management. Preferred systems knowledge and experience with Hilton On Q/PEP, Delphi, and Micros Symphony Passion for crafting and personalizing guest experiences! Desire to work with local education partners on workforce development in the Battle Creek area. Flexible schedule, able to work evenings, weekends, and holidays when needed based on guest demand.

Employee Benefits Paid time off for all full-time and part-time team members 8 hours of paid volunteer paid for all team members Holiday pay Travel discounts for employees, friends, & family Restaurant discounts Health, vision, and dental insurance available for full-time team members Employee recognition perks and benefits Advancement opportunities Paid maternity/paternity leave or adoption leave for qualifying FMLA We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs.

More specifically, the incumbent may be required to perform additional and / or different responsibilities from those set forth above.

POPULAR
Sandwich Artist - 133 S. Main St.
1
Sandwich Artist - 133 S. Main St.
Battle Creek, MI
Dec 04, 2023

guests the moment they come in. Accurately record orders, add up the bill, take payment, and make change. Take phone orders and write up delivery tickets. Prepare the food, following Subway’s guidelines for portion sizes, recipes, and procedures. Keep the entire restaurant clean and sanitary.

Dress appropriately for work in a clean uniform. What You'll Need Strong communication skills to interact with employees, customers, supervisors, and vendors in a friendly way. Ability to speak, read and write in English, and interpret operating manuals, instructions, and procedure manuals. Ability to accurately count cash and make change. Ability to stand, walk, reach horizontally and above the

shoulder, grasp, and push buttons throughout the shift. Ability to lift up to 35 lbs. and frequently carry up to 10 lbs. Must have reliable transportation. Full Time Benefits It feels good to work at a company that cares about its customers and its community.

We’re always looking for ways to take good care of each other, and that goes for your benefits, too. As a Subway Sandwich Artist, you’ll be part of the Johnny’s Markets team, enjoying the same perks and benefits as our full-time store employees: Competitive pay: work your way up and earn raises on an annual basis, earn cash for referrals! Medical, dental, and vision insurance (after 60 days) Flex spending account (after 60 days)

$10,000 life insurance and accidental death & dismemberment insurance (after 60 days) Life Works employee assistance program (after 60 days) 401K with company match (age 18+, after 6 months of service) 1 week paid vacation (after 90 days), 6 paid holidays per year, and holiday premium pay Part Time Benefits At Johnny’s, we give customers our best every day, and that’s how we treat our employees, too.

Your work is important to us, so as a part-time Johnny’s employee, you can look forward to: Competitive pay: work your way up and earn raises on an annual basis, earn cash for referrals! Medical fixed payment indemnity (after 60 days) Life Works employee assistance program (after 60 days) 401K with company match (age 18+, after 6 months of service) Up to 40 hours paid sick leave per year (after 90 days) and holiday premium pay Get to Know Johnny’s You can feel good about working for a Subway restaurant owned and operated by the Johnny’s Markets team.

Our family-owned, Michigan-based chain of convenience stores can now be found at more than 60 Shell gas stations across Michigan and Northern Indiana, giving people a fun, friendly place to find a great cup of coffee, yummy snacks for the road, and home and car necessities. Wherever we go, we work hard to be a bright spot in the community, doing our best to Be More, Be Good, and Be Neighborly.

Come join our team!

POPULAR
Assembly Worker - $15+/hr
1
Assembly Worker - $15+/hr
Utica, MI
Dec 04, 2023

ontract to hire opportunity. OVERTIME AVAILABLE REQUIRE D from you: Previous experience working in a manufacturing environment Injection Molding experience is Preferred Be able to pay high attention to detail  Strong Work Ethic Reliable Transportation Longevity Must be able to pass drug test & background check Great attendance and attitude!

  Must submit an updated copy of resume. Non-slip shoes are a requirement. Key Skills: Machine Operating, Machine Operator, Production Associate, Warehouse Worker, Assembly Line, Assembly Line Worker, Automotive Industry, Warehouse Associate, Production Operator, Picking and Packing, Sorting and Cleaning, Shipping and Receiving, Automotive Technician, Injection Molding, Plastics

POPULAR
MSP & Field Team Hybrid Team Member
1
MSP & Field Team Hybrid Team Member
Novi, MI
Dec 04, 2023

Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core Values Our ideal candidate possesses the following values: o Employees = #1: Employees are our number 1 priorityo E=mc^2: What you do effects otherso Be efficient: Inefficiency bankrupts morale & momentumo Grow upwards; Not downwards: Let's develop into our higher selveso Up, Down, Up, Down, A, B, A, B: Unlock the matrix; advance and overcome Responsibilities Managed Service Provider Functions: o Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 support level.

Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provide technical assistance and problem resolution for customers, as well as internal personnel, requesting technical assistance through escalations.

Must have great communication skills to ensure high levels of positive customer feedback. Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients. Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. Provide support as a scheduled, on-call technician during

off hours. Field Team Functions: o Responsible for daily reporting of tasks and to-do's within the company's project management platform.

Display pride and professionalism in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction. Onsite Functions: o While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite.

May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and proper support channels (i. e. Customer/Project Manager). Utilizes ticket system and documentation tools. Assist with development and maintenance of local networks. Experience and Preferences o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc. )o Utilization of network topography & OSI Modelo Understanding of SMTP & Email Systemso Virtualization Technologies (Particularly VMWARE / Hyper-V)o Use of Microsoft Windows Server (2008/12/16)o Use of Microsoft Office (2013/2016)o Develop and maintain local networks in ways that optimize performanceo Ensure security and privacy of networks and computer systemso Perform troubleshooting on computer hardware to ensure functionalityo Install and configure appropriate software and functions according to specificationso Assist with development and maintenance of local networkso Utilizes ticket system and documentation toolso Communication with customers and proper support channels (i.

e. Customer/Project Coordinator)o Consistent, regular, and reliable attendance including being ready for work at the designated start timeo Ensure that all issues are properly documented and assigned in a technical support ticketing systemo Perform analysis, diagnosis, and resolution of IT problems that ariseo MSP experienceo Prior customer service experienceo Must have valid driver’s license and reliable transportation to and from the Sector 7 officeo Must be able to lift a minimum of 50lbso Degree in Computer Science or Certifications will be an advantage (e.

g. Comp TIA A+, Microsoft Certified IT Professional)

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Client Services Admin
1
Client Services Admin
Novi, MI
Dec 04, 2023

with clients and team members requiring a strong customer service background coupled with organizational skills. RESPONSIBILITIES: Greet and assist clients. Prepare and hand off returns to clients during tax season. Scan documents as needed. Answer BTA mainline phones.

Assist with BTA Email to Case. Process mail and checks. Maintain the office and fulfill operational needs as necessary. QUALIFICATIONS: High School diploma or GED required. Minimum 1 year of administrative experience Exceptional communication skills, both written and verbal. Demonstrable MS Office experience. Working knowledge of Salesforce is preferred. Customer Service background is helpful. Demonstrable skills working with all of MS Office Suite. Strong organizational skills with the ability to work successfully against a deadline.