Improvement, not just in our factories or processes, but in our people. Primary Function The Warranty Paying Representative will manage warranty claims for all A. O. Smith brands and other related warranty department functions. The incumbent will assist and communicate with internal and external customers regarding warranty credit procedures Role Specific Responsibilities May coordinate a small team of peers Serve as a main point of contact for wholesalers and other American brand distributors for all warranty credit issues.
Review claims for warranty covered products, submit documentation, and prepare fulfillment requests in a timely manner to keep current to date status. Maintain process
documentation and train new or temporary department employees in related roles. Handle calls to the warranty credit hotline and assist sales representatives with escalated calls.
Ensure documentation is complete and verify criteria using a warranty checklist. Process distributor whole unit, parts, and labor claims for warranty credit. May supervise and/or coordinate work activities of a small team of representatives and report issues within the department to the supervisor. May train new/temporary employees in related roles. Perform other activities as needed. Qualifications High school diploma or GED 1+ year(s) of related work experience Knowledge of all warranty policies and procedures
Strong critical thinking and analyzing skills Ability to coordinate and organize tasks Experience with Microsoft Excel Excellent data entry skills.
Ability to multi-task. Self-starter with ability to work in a team environment. Education High School Diploma or GED Years of Experience Minimum of 1 year related work experience We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
