Host/ess takes reservations, reviews the daily reservation book and has the ability to seat guests without reservations. The Host/ess has a complete working knowledge of the menus, menu ingredients and what is unavailable for that day. A principle role within the restaurant, the Host/ess is familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
The Host/ess is also familiar with frequent guests and knows their names and preferences. We are looking for individuals with excellent personal presentation and interpersonal skills. Fluency in reading, writing, and spoken English is required. The ability to remain calm under
pressure is essential and applicants must have a flexible schedule with the ability to work all shifts, weekends and holidays. A minimum of one year of previous fine dining restaurant experience is preferred.
About The Surf Club From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club, an oceanfront destination bringing a new era of glamour elevated with chic dining, a palm-fringed Champagne Bar, and a world-class spa. The Surf Club has always been a place of imagination and possibility, it turned experiences into memories, and this is what we continue to pursue daily with every
guest that crosses our historic doors. We say, Luxury is our LOVE language, and if you are passionate about delivering luxury whilst creating memorable experiences this is the right place for you.
Four Seasons offers competitive benefits including Free medical insurance, basic dental insurance as well as vision benefits for all qualifying employees. The Hotel and Residences Four Seasons Hotel and Residences at The Surf Club is situated on nine acres of oceanfront gardens, palm stands and pathways. Designed by Pritzker Prize-winning architect Richard Meier, two transparent 12-story residential buildings, an intimate 77-room Four Seasons Hotel with interiors by Parisian designer Joseph Dirand, incorporate the historic 1930 Russell Pancoast-designed The Surf Club, preserving its legendary past.
Combining luxury and legendary Four Seasons service and tailoring it to match the understated elegance of this seaside location, Four Seasons Hotel and Residences at The Surf Club will cater to guests' and residents' every whim, whether they are lounging in a poolside cabana or dining with unimpeded vistas of the ocean. Service Culture Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For' every year since 1998.join our team and discover why. Benefits Four Seasons Surf Club Employees Enjoy Competitive Salary & Wages Complimentary Medical, Dental and Vision insurance401(k) Retirement Plan Complimentary Parking Paid Time Off on day one and Holiday Pay after 30 da Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resorts Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Energizing Employee Culture where you are encouraged to be your true self!
Comprehensive learning and development programs to help you master your craft. Inclusive and diverse employee engagement events all year-round. Exclusive discount and travel programs with Four Seasons Competitive wages and complimentary medical, vision and dental insurance for qualifying employees.And so much more! Candidates must have valid work authorization for the U. S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it is like to work at Four Seasons, visit us: http: //jobs. /company/four-seasons-hotels-and-resorts /Four Seasons Jobs Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - eeoc.
gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized. pdf For more details: jobs-search. org/architecture-construction_miami-beach-c427738/lido-hostess-miami-beach_i1883680088
and graciously greets all guests upon arrival, practicing guest recognition whenever possible. Instill these practices among the restaurant hosts/hostesses. Assists arriving and departing guests with special requests such as, accommodating highchairs, wheelchairs, strollers, umbrellas, raincoats, among other.
Handles reservations for individuals and large parties, special functions and events updating these on our reservation system with guest preferences. Answers telephone calls and requests through our Team’s app for the restaurant utilizing stipulated luxury standards and telephone etiquette. Practices guest recognition, remembering guests name and preferences, initiating the dining
experience with a personalized touch. Record and share preferences through our system and while participating of line ups. When immediate seating is limited, manages the waiting list, providing guests with estimated waiting time and offers alternatives of seating and consumption while waiting.
Seats guests based on established guidelines and guest preferences while balancing customer flow into server sections. Informs server and managers of special requests and pertinent information pertaining to guests. Coordinates with concierge when requests are made for special occasions including amenities, balloons, flowers, among other. Inspects table for proper presentation and completeness including
directions on how to access our menus. Monitors and observes guests dining experience, relaying messages to servers and server assistants or management as needed.
Thanks guests upon leaving, inviting them to return and soliciting feedback on their experience. Performs service recovery as required to ensure complete guest satisfaction. Ensures all seating areas are set up according to floor plan and discuss the sections with the team during line up. Ensures cleanliness of dining room area and coordinates with server assistants to clean it. Ensures all menus are up-to-date, clean, and free of tears, stains or other damages. Knowledgeable and conversant on all food and beverage products and hours of operations of hotel services and outlets.
Responds promptly and courteously to any internal or external request. Ready and willing to assist servers and server assistants as situations arise. Learn basics of the POS System as to assist the floor staff. Available to fill in as needed to ensure the smooth and efficient operation as directed by management. Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately. Performs other job-related duties as needed. Adheres to Carillon Miami Wellness Resort and participating hotel marketing organizations standards.
Education, Experience and Skill Requirement Must be able to communicate clearly and effectively with guests in person or on the telephone and perform basic typing. Must be great at remembering names and faces. Must be able to read, write and speak English. Bi-lingual (English/Spanish) is a plus. Must possess a personable, cheerful demeanor; be well groomed and able to remain calm under pressure. Guest service skills or training are preferred. Must possess pride in Carillon Miami Beach Standards of food service. For more details: jobs-search.
org/lead-hostess_miami-beach-c427738/lead-hostess-miami-beach_i1877707307
