Provides prompt, professional and courteous support and assistance to internal departments, retail branches and members. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same.
Cross-sells appropriate products and services to benefit the member and achieves referral and/or sales goals set forth by the credit union. Maintains basic knowledge on all credit union products and services and related policies,
procedures, and rules and regulations. Manages complaints, resolves problems, and answers questions regarding UT Federal Credit Union's products and services. Maintains the highest level of confidentiality with all member information.
Within established levels of authority, efficiently and accurately processes members' financial transactions, including Receiving, inspecting, and verifying cash and negotiable instruments for deposit, Processing account withdrawals, Accepting loan payments, Processing wire transfer requests, Issuing replacement debit cards, Issuing gift cards and travel cards, Processing credit card cash advances, and Performing a variety of other functions as directed
and in accordance with established policies and procedures. Within established levels of authority, performs member account file maintenance, such as address changes, etc.
Appropriately mitigates risk through accurately completing member requests for stop payments and member disputes of unauthorized transactions. Efficiently and accurately performs beginning of day and end of day duties including processing night deposits, balancing cash and other daily transactions, and balancing and scanning checks, etc. Conducts basic vault functions, including balancing of the vault, Teller Cash Dispensers (TCDs), Teller Cash Recyclers (TCRs), Cash Drawers, Coin Machines, and Automated Teller machines (ATMs), as applicable.
May assist with branch audits, including Vault, TCDs, TCRs, Cash Drawers, Coin Machines, ATMs, Checks, Travel/Gift Cards, and Instant Issue Cards. Assists with branch upkeep, including requesting supplies, preparing courier packages, scanning documents, properly preparing daily work for offsite storage, and shredding of appropriate documents. Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations.
Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills. PERFORMANCE STANDARDS: Financial Consultants (FCs) exhibit excellent communication skills by listening to members' needs and offering expert advice on products and services in a positive, friendly manner in order to build lasting relationships with members. FCs also exhibit patience and empathy and are responsive when dealing with members and employees. Successful FCs will be focused, well-organized individuals, with the ability to think on their feet.
They will consistently achieve referral and/or sales goals by identifying products and services that meet member needs. Charisma, a team spirit, and the ability to work in a dynamic environment are essential. FCs are able to think creatively to find solutions and are motivated to take initiative as appropriate. MINIMUM REQUIREMENTS: Maintains the highest standards of ethical behavior. Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
Promotes awareness of the credit union mission and brand statement to the credit union membership. Abides by the Service Standards established by the credit union. Knowledge of financial products and services. Demonstrated sales skills and ability to meet sales goals. Has regular, predictable attendance. Excellent verbal and written communication skills to communicate professionally. Maintains a professional appearance in accordance with established dress code. Technological skills and knowledge, including computer literacy. EDUCATION/EXPERIENCE: High school diploma (or GED); plus 6 months to two years' related experience in a customer/member service, financial institution, or sales/retail environment ; or an equivalent combination of education and experience.
Job Posted by Applicant Pro
the distinguished First Horizon Bank brand with other stellar associates, and apply for this position today! A day in the life of a Teller: Efficiently process financial transactions Through customer interaction identify cross-selling opportunities Collaborate with branch team to make First Horizon Bank the preferred choice of the customer Job Duties/Responsibilities Teller responsibilities include, but are not limited to the following: Ethically represent First Horizon in all interactions Work within established policies, procedures and guidelines and embrace our Firstpower culture of candor, change, inclusion and teamwork Provide award-winning customer service with a positive attitude Plan
and organize effectively to complete all tasks and responsibilities Process transactions accurately and efficiently in a fast-paced environment Demonstrate knowledge of available products and services Follow up on opportunities to retain, expand and deepen customer relationships Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the appropriate contacts Anticipate and prepare appropriate responses for common customer reactions Demonstrate exceptional teamwork and potentially mentor new employees HOURS: Will average 20-25 hours Must be available between the operational hours of 8:00AM-5:00PM Monday and Wednesday, 8:00AM-6:00PM
Friday, and 9:00AM-1:00PM every other Saturday Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.35(c)PDN-9ae1dec-937f-0867b86325a6
drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.
Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information
by visiting and logging into the careers section of the system. Job Description: At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers.
The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with
opportunities for growth, development, and upward mobility. Regions' mission is to make life better for our customers and communities.
The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service. Primary Responsibilities Provides a consistent optimal customer experience on the cash line while handling customers' transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new / replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution Develops relationships with customers, remaining well-informed about the customer's relationship with the bank Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier Assists branch and fellow team members with basic tasks to aid in customer problem resolution May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs Refers customers to an internal team of experts when more complex financial goals and needs are recognized Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
This position is incentive eligible. Requirements High School Diploma or GEDAbility to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Preferences One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type Full time Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that " one size does not fit all" for benefits-eligible associates.
Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
/welcometour/benefits. rf Location Details Fountain City Essary Rd Location: Knoxville, Tennessee Bring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, interactionual orientation, gender identity, disability, veteran status, genetic information, interaction, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
