thrive in an environment where your growth and development are supported and achieving together is valued, then Associated Bank may be the right place for you. Provide best in class service as part of a top performing Contact Center. Respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels (including online, mobile & IVR) in a cross functional Contact Center.
Must be flexible to support our customers during high call volume peaks and events including working after hours, evenings, weekends & holidays. Expected to meet or exceed monthly performance goals including quality and productivity. Utilize technical knowledge and trouble
shooting skills to resolve complex customer inquiries and issues ensuring first contact resolution and providing an exceptional customer experience in every interaction.
Required to have knowledge across all retail and small business deposit and loan products. Responsible for meeting requirements for investor guidelines for quality and service level standards. Identify potential risk and exposure to the company pertaining to fraud and identity theft when they are working with our customers. Judgment and analytical skills are critical. Expected to leverage opportunities across all business lines to increase revenue by deepening customer relationships through the cross sell/up sell or referral
of additional products and services. Make independent decisions that benefit both the customer and company including refunding fees and recognizing potential exceptions as an advocate for customers.
This person will, Respond to customer's telephone, chat and e-mail inquiries. Respond in a professional and pleasant manner in all interactions. Provide accurate information across all retail and business products and offer solutions while demonstrating enthusiasm, apologizing sincerely for inconveniences, listening empathetically and tolerating difficult customers calmly. Provide quality service as a differentiator for our company to retain current customers and attract new business.
Exercise good judgment according to current policies and procedures when resolving customer situations. Recognize potential exceptions and make decisions to ensure customer satisfaction and retention. Exceed increasingly challenging quality and productivity standards to support our department and company goals and initiatives. Mentor and train new Customer Care representatives to assist them in all aspects of the job that they will need to be successful after training to meet all quality and productivity standards and to ensure customer satisfaction. Demonstrate ability to quickly change one's approach to a situation and adjust to constraints or multiple demands.
Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures. Possess the aptitude to learn and navigate comfortably in an ever-changing technical systems environment. Keep current on frequent policy, product and procedural changes including customer mailings and promotions. Manage time and materials effectively. Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner. Initiate opportunities to introduce Associated Bank products and services to existing and potential customers.
Recognize and act upon cross-selling opportunities. Make referrals to support corporate sales initiatives and meet the customer's needs. Direct conversation toward a sale by suggesting alternatives and recommending product changes. Overcome objections, strive to close the sale every time and show confidence after a refusal/rejection. Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost/stolen debit cards, demographic updates, stop payments, etc.
Maintain fiscal responsibility when exercising judgment within prescribed guidelines. Collect information, evaluate criteria and inform customer of decision in refunding service fees when appropriate. Protect the bank and customer from exposure to loss, fraud and/or identity theft by complying with all department and company confidentiality guidelines with a heightened awareness of risks related to " Know Your Customer" CIP, privacy, data compromise, fraud and identity theft. Requirements Education High School Diploma Required Experience Less than 2 years OR 1-2 years customer service, banking, retail, food service, insurance, telemarketing/sales experience Required In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect with others through our diversity-focused Colleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Bonus benefits including well-being programs and incentives, parental leave, anemployee stock purchase plan, military benefits and much more.
Personal banking, loan, investmentand insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook , Linked In and X. Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.
We consider all qualified applicants without regard to race, religion, color, interaction, national origin, age, interactionual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline. Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contact xyz X@ if you need an accommodation at any time during the interview process. Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish. Associated Bank is Pay Transparency compliant. For more details: jobs-search. org/finance_green-bay-c451677/customer-care-representative-green-bay_i1970242174
Provide sign language interpretation during virtual classes, meetings, and other school-related activities. Ensure clear and accurate communication between students, teachers, and other stakeholders. Collaborate with educators and support staff to enhance the learning experience for students with hearing impairments.
Maintain a professional and confidential approach to all interpreted information. Qualifications: Proficiency in American Sign Language (ASL) or another recognized sign language. Previous experience as a sign language interpreter in an educational setting is preferred. Strong communication and interpersonal skills. Familiarity with virtual communication platforms and technology.
Sensitivity to the needs of students with hearing impairments. Requirements: Certification as a Sign Language Interpreter. Access to a reliable high-speed internet connection and necessary technology for virtual communication.
Availability for 2 hours per week during the school schedule. For immediateconsideration: Interested candidates should submit their resume to xyz X@ and any relevant certifications. Please include " Part-Time Virtual School Sign Language Interpreter Application" in the subject line. Soliant is an equal opportunity employer. We encourage candidates of all backgrounds to apply. For more details: jobs-search. org/customer-service_green-bay-c451677/virtual-part-time-sign-language-interpreter-green-bay_i1969456973
people. Imperial Supplies, a Grainger company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.
What can Imperial do for you? Competitive salary Remote or hybrid schedule promoting work/life balance Monday – Friday work schedule, no nights, or weekends! Immediate medical, dental, vision; 12 hours of PTO for every full month worked (up to 144 hours a year! ) , 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested! Position Overview: Under general supervision, provide superior
service and support directly to Imperial associates and customers. Resolve varied customer problems and inquiries including those most complex, through a variety of service channels to satisfy the needs of Imperial’s customers based on the set quality standards.
Assist sales staff in meeting corporate revenue and growth objectives. Key Responsibilities : Provide Imperial’s customers with the best solutions; efficiently utilize available tools and resources, for accurate account verification, product selection, order entry, project requests and additional customer related items. Accountable for accurate and timely account order processing and identifying additional product add-ons to increase
sales and company revenue. Answer all customer inquiries including complex situations via phone, such as, price quotes, product availability, order placement, scanner troubleshooting, and returns.
Confirm deliveries, complete order tracking, generate EZ Order Forms and bin labels and manage other level one project requests within the agreed upon service level. Maintain accurate and up to date customer documentation within Imperial’s database. Assist the sales team in meeting their revenue goals by supporting Imperial’s level two, complex customers through order entry, new product requests; cross-referencing, quoting, Share Point, directly communicating with specialized customers requiring a single point of contact for all inquiries, and providing DAA territory coverage during sales PTO days when needed.
This coverage applies to short and long term periods. For long term coverage, this role will be responsible for maintaining the DAA’s outbound call schedule as directed. Work collaboratively in a team-based environment to accomplish organizational and department goals. May assist in development of new team members by sharing Imperial knowledge to help them progress and grow within the team. Build strong relationships with internal and external customers by delivering a high level of quality service.
Collaborate and communicate with other internal/external partners when needed to resolve complex customer inquiries. Work cross-functionally to manage and maintain the entire division move process. Demonstrate sense of urgency while displaying close attention to detail to mitigate customer impact. Actively participate in company initiatives and support a culture of adaptability, change management and continuous improvement by identifying and suggesting process improvements Minimum Education and Experience : High school diploma or equivalent and two years Customer Service or related experience.
Preferred Education and Experience : Associate degree and three or more years of experience in a fast paced contact center environment.
and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Essential Job Functions: Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business. Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty. Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
Determine work priorities and task lists to consistently maintain adequate front end conditions. Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations. Train, monitor and coach associates on all front end policies and
procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
Communicate pricing and signage discrepancies to the pricing coordinator. Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline). Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards Operate equipment (e. g. scanner, register, scale, check approval machine) per company standards.
Assist with front-end functions (e. g. checkout transactions, stocking, bagging, cart collection and cleaning). Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management. Report all illegal activity, including robbery, theft and fraud. Physical demands include, but are not limited to, frequent reaching, standing, turning, squatting, stooping/bending, walking, lifting objects 10 to 55 lbs. pushing/pulling objects up to 200 lbs.
Occasional lifting over 55 lbs. Must be able to perform the essential functions of this position with or without reasonable accommodation. Minimum Position Qualifications: High school diploma or equivalent;1-6 months related experience or training; or equivilent combination of education or experience Effective interpersonal and customer service skills Good oral and written communication skills Ability to work in a fast paced environment Friendly, approachable/outgoing demeanor/team player Sound judgement/decision making skills Good math skills (ability to add, subtract, multiply and divide) Desired Previous Job Experience, /Education: Familiar with Microsoft Office Word and Excel Education Level: None Required Certifications/Licenses: None Position Type: Part-Time Shift(s): Evening; Day Regions: Midwest States : Wisconsin Keywords : Jobs at Metro Market: At Metro Market, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day.
It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of team that is dedicated to supporting our stores and creating a shopping experience that customers love.
Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co. we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #Zero Hunger Zero Waste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes: WI Green Bay 1291 Lombardi Access Rd 54304 Roundy's [[mfield2]] Customer Service; Store Operations Employee Non-Exempt Part-Time None
