The Financial Aid Support Coordinator will: Remain readily available and prepared to field incoming communication Respond to all communication within 24 business hours regarding general questions Establishes and nurture engaged working relationships with institution counterparts Communicate to all interested parties on the availability of Financial Aid programs Explore and explains all relevant financial aid options Successfully implement new procedures Manage and accurately maintain records / interactions with CRM Tools Maintain legal compliance in communication and transmission of financial documents Perform other duties, as required or assigned Qualifications: 6+ months of relevant
work experience High School Diploma / GED Computer savvy Microsoft Office proficient Solid problem solving and time management skills Customer service oriented Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Desired Skills: Associate's and/or Bachelor's Degree Prior experience in Financial Aid
(Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit. Why Planet Fitness? Each of our employees receive: Complimentary Back Card Membership Company Facilitated Training Advancement Opportunities Rewards and Recognition Programs
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Close shift for that business day. Create a bank deposit for next day. Qualifications/Requirements Customer
service background preferred. Basic computer proficiency. A passion for fitness and health.
Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift.
Ability to work 3rd shift (overnights). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter cleaning chemicals during shift. Pay & Benefits Potential of up to three raises per year Great career advancement opportunities Insurance benefits for full time staff 401k benefits based upon eligibility
