and paging systems. This includes hardware, software, and network systems. The IT Specialist will work with other members of the IT team and report to the IT Administrator. Key Responsibilities: Install and configure hardware and software systems, including desktops, laptops, security camera systems, 12-volt vehicle equipment, trunked radio systems, and paging systems.
Troubleshoot and resolve technical issues related to hardware, software, 12-volt equipment, radios and network systems. Maintain accurate inventory records of all technology equipment and software. Assist in managing and maintaining the department's network infrastructure, including switches, routers, and firewalls. Maintain
documentation and provide training to users on technology systems and procedures. Participate in disaster recovery planning and testing to ensure the department's technology systems are secure and can be restored in the event of a disaster.
Qualifications: High school diploma or equivalent; associate's or bachelor's degree in Computer Science or related field preferred. Minimum of 2 years of experience in a technical support role, preferably in a public safety environment, including experience with vehicle equipment installations, radio systems, and paging systems. Experience with Windows operating systems, Microsoft Office Suite, Google Workspace and other common business applications.
Familiarity with network infrastructure, including LAN/WAN, VLANs, and VPNs.
Excellent problem-solving skills and ability to work independently and as part of a team. Ability to adapt to the changing needs of the public safety industry and a strong desire to learn. Strong interpersonal and communication skills, with the ability to explain technical issues to non-technical users. Working Conditions: This position requires the ability to work in a fast-paced environment and respond to technical issues on short notice. The IT Technician may be required to work evenings or weekends as needed to maintain and support technology systems. The position may require some lifting and carrying of equipment weighing up to 50 pounds.
Chatham Emergency Services is an EEO Compliant & Drug-Free Workplace
the federal government in the areas of public health capacity building and information technology ideation and implementation. See for further details about us and careers with Metas. Job Description: Metas Solutions has an " immediate opening" for an experienced IT Project Manager/IT Portfolio Analyst to work onsite in Atlanta, GA.
As an IT Project Manager/It Portfolio Analyst on our Portfolio Management (PPM) and Governance team, you will support a portfolio of applications/projects and will manage status and progress, limit duplicate work efforts, and leverage decision making and skills across projects. You are a member of a team responsible for performing the initial backssment
of potential projects to prioritize them and to supply management with information and recommendations regarding the initiation of new projects. The PPM Team engages with customers both new and current to help with the US government Capital Planning and Investment Control (CPIC) s tructured approach to managing IT investments , define Rough Orders of Magnitude (ROMs) for customer acceptance and reviews project planning and estimation information and current resource allocation to determine the appropriate staffing mix on new projects.
Once a project is initiated throughout the project lifecycle, the PPM team is responsible for reviewing project status reports for identification of systemic
problems/risks, resource re-balancing needs and opportunities, and duplication of efforts.
This team is responsible for performing evaluation on the success of projects and identifying the root cause of project issues to support the collection and documentation of lessons learned. They are responsible for maintaining the organizations standard project management processes and templates compliant with the client's governance guidance and industry best practices and working with project managers to facilitate appropriate tailoring and compliance. Responsibilities: Supporting project and portfolio demand management Supporting the project intake process including documenting business needs statements and developing time and cost level of effort estimates and developing priority scores Supporting the performance of resource management Facilitating the project selection process Supporting portfolio analysis including developing, managing, and updating project and portfolio management tools, templates, and standards Supporting portfolio reporting; portfolio risk management and reporting Supporting the project cost and schedule variance reporting Supporting MS Project Server and providing functional guidance and support to project teams Primary support for oversight for the Capital Planning and Investment Control (CPIC) and for providing CPIC support and guidance to project managers.
Qualifications: BA or BS degree or equivalent years of experience. Experience across the SDLC (Software Development Life Cycle) from concept development, design, testing, implementation, integration, and deployment. 4-5 years of experience serving as a Business Analyst, leveraging technical and functional domain knowledge to collect and analyze data and provide recommended solutions. Strong proficiency in MS Share Point Online, MS Visio, Excel, Word and Power Point Experience supporting initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing, and delivering IT programs independently.
Experience with working in an environment with changing business conditions, technology, and system changes. Knowledge of software, design, development, testing methodologies and the software development life cycle. Ability to articulate issues and concepts, technical and non-technical, and to apply critical thinking skills and solve problems within a collaborative team. Effective verbal, written, and interpersonal communication skills.
Additional Qualifications: Possession of excellent team-oriented and team-building skills. Ability to be a self-starter, pay strict attention to detail, and multitask across multiple projects and clients in a fast-paced, team-based environment. Familiarity with the US Government Capital Planning and Investment Control (CPIC) structured approach to managing investments process. Knowledge of Agile Methodologies, SDLC, Governance and Risk Management Processes is preferred. Ability to work independently meeting tight deadlines. Security and Requirements: Must be eligible to legally work in the United States and with the ability to obtain a US Government security clearance (Public Trust 5) within a reasonable period Must be able to pass a Federal Background Investigation M arket competitive salary, commensurate with experience and education Comprehensive benefits package available, Medical, Dental, Vision and Life Insurance, Paid Time Off (PTO), 401K with company match, growth, and promotion opportunities We are an Equal Opportunity Employer/Veterans/Disabled
Georgia's second-largest public university in area. JOB SUMMARY: The Agricultural Information Technology Professional supports the University Land Grant Mission by providing technology and audio/visual support to the Cooperative Extension and Agricultural Research Departments, including providing technology support for research scientific equipment, Extension Printshop printing equipment, Ag Communications Video equipment, maintaining extension and research computer labs, and providing technology support for the Agricultural Technology Conference Center and the Family Development Center.
DUTIES AND RESPONSIBILITIES: Responsible for installation of information technology hardware/software
for Cooperative Extension and Agricultural Research personnel. Coordinates with the Agricultural Technology Conference Center Director and Family Development Center Director for setup and operating audiovisual equipment in conjunction with meetings, events, and audio and video conferencing.
Provide AV and IT support for major Land Grant events. Provides routine maintenance for all AV and IT equipment for operations including projectors and displays and video and audio-conferencing units. Responsible for maintenance of AV and IT equipment in all event spaces and conference rooms, including testing and minor repairs, cable management, and ensuring usability. Develop clear, non-technical
instructions for basic use of AV and IT equipment and conduct training for Land Grant employees as needed.
Attends regularly scheduled university technology meetings. Ensures Research and Extension technology items are compliant with University and NIFA standards. Recommends equipment upgrades and surplus equipment. Provides technology training on regular basis for Agricultural Research and Extension personnel. Ensures professional growth through participation in technology related educational program. Supports the FVSU Land Grant mission by actively participating in National and Regional Extension meetings and workshops, supporting the 1890 Research and Extension technology programmatic areas, and presenting at National and Regional Conferences.
Prepares monthly reports and provides recommendations on technology needs to supervisor. Must be able to work independently. Performs other duties as assigned. MINIMUM QUALIFICATIONS: Bachelor's Degree in computer science, Computer Information Systems, Business Administration or related area with three or more years of experience. Customer service mindset, and experience working with people from multiple backgrounds and perspectives. Experience with setup and basic operation of video camera, wireless projections systems, and sound systems.
Technical support experience with Mac OS and Windows operating systems. Experience with Google Suite and Microsoft Office Suite Job Posted by Applicant Pro
GA.
Specific Qualification : Four years CAPDEV experience OR DAU Level 1 certified with three years CAPDEV experience. Six years active duty military experience, Infantry and/or US Army Special Ops MOS, and B4 (sniper qualified) Additional Skill Identifier (ASI) required.
Must be able to obtain and maintain a Secret Clearance for the duration of the contract. The Capability Developer (SRD) Soldier Systems Branch (SSB) serves as the AFC and FCC requirements developer for movement and maneuver ground combat and force modernization integrator for maneuver formations. This mission requires intensive interaction with Combat Capabilities Development Command - Soldier Center (CCDC-SC),
Army Test & Evaluation Command (ATEC), Department of Army (DA), Program Executive Offices (PEO), Industry, operating force MACOMs, Marines, Air Force, several acquisition communities and other Army Futures Command Centers of Excellence (Co E).
Specific duties may include, but are not limited to: Support the development, writing, staffing, and adjudication of " Soldier" JCIDS documentation to include, but not limited to Capabilities Based backssment (CBAs), Initial Capabilities Document (ICDs), Critical Operational Issues and Criteria (COIC), Cost Benefit Analysis (C-BAs), Analysis of Alternatives (Ao A), Architecture Products, DOTMLPF-P Change Recommendations (DCRs), Entry Gate
Documents, Capability Development Document (CDDs), CDD Upgrades, and Organizational Clothing and Individual Equipment Requirements Documents (OCIERDs), or other applicable JCIDs defined capability document.
Provide written JCIDs and supplemental documents to support the capability develop processes. Provide reviews of working capability documents and provide feedback to Government personnel on capability documentation. Write formal military documents such as EXSUMs, Information Papers and Memorandums to the standard of Army Regulation 25-50 and write all entry gate and capability development documents according to the JCIDs writing guidance and AFC and FCC supplemental guidance.
Act as the representative for any actions across DOTMLPF-P and the point of contact for users to provide feedback and provide Co E-developed DOTMLPF - P proposals and products to designated Warfighting organizations in order to enhance their unit capabilities. Provide support for the AFC Entry Gate Process, Army Requirements Oversight Council (AROC), Joint Requirements Oversight Council (JROC) briefings, and respond to information requests for Infantry Brigade Combat Team (IBCT) Stryker Brigade Combat Team (SBCT), Armor Brigade Combat Team (ABCT), Security Force Assistance Brigades (SFAB) and future technologies.
Provide support to the Soldier Lethality Cross Functional Team (SL CFT) as directed regarding all Soldier efforts and integration that fall within the SSB portfolio. Assist with other capability development, doctrine, training and architecture development tasks including the preparation of draft tactics, techniques, and procedures (TTP); threat backssments, development and execution of training plans, Basis of Issue Plans (BOIP) and memorandums to support the Po Rs. Upload and maintain a working copy of all relevant JCIDS documents and capability documentation to the organizational shared file location for continuity, knowledge sharing and situation awareness.
Support the development of modular capabilities for the full integration to help meet the Soldier's changing mission requirements based upon the Multi Domain Operations or complex environments. Provide support for all phases of system life cycle to include Technology Development, Engineering and Manufacturing Development, Production and Deployment, and Operations. Support the analysis and technology backssments for the different Po R's, including but not limited to paper studies, software backssments, hardware backssments, and modeling and simulation backssments or any supporting any tier/upgrades.
Support and/or conduct and analyze user surveys, operational lessons learned and similar studies. Serve as the Subject Matter Expert (SME) for the different assigned Po R's supporting the AFC, FCC Co Es, ACMs, and Program Executive Offices (PEO). Serve as the SSB Action Officer / Capability Developer initiating and or supporting weekly (or as needed) integrated product teams (IPTs) and similar working groups related to SSB and PEO Soldier developmental (to include software, engineering, integration), testing, evaluation, training, and fielding (logistical), sustainment efforts.
Participate in AFC, FCC annual Science and Technology Collaboration Workshop to Share Soldier Gaps with Army Labs and shape upcoming technology demonstrations to satisfy those Gaps and gain the best value from Army Lab technology demonstrations. Participate in the AFC, FCC Maneuver Warfighter Conference, annual industry days, S&T Collaboration Workshop, the Infantry Warfighting Forum, and other warfighting symposiums, to acquire firsthand information from the field. Prepare Power Point presentations or edit slides as necessary to support capability courses of action (COAs) briefs, Soldier Enhancement Proposals, IPTs, Industry Day slides, and other similar SSB efforts.
Provide clear and concise 5-line meeting/discussion summaries within 12 hours or less for all IPTs, working groups/meetings highlighting the focus or significant takeaway for SSB efforts. Basic content of who, what, when, where, and why. Define all acronyms the first time being used. Provide a follow up, more detailed meeting/discussion summary only as required. Provide clear and concise 5-line trip reports within 24 hours or less or on the next duty day after travel highlighting the focus or significant takeaway for SSB efforts.
Basic content of who, what, when, where, and why. Define all acronyms the first time being used. Provide a follow up more detailed trip summary only as required. Keep team members informed of planned days/time off, by sending calendar invites with the specific times/days. Required Qualifications: At a minimum hold a Bachelor's degree. Resume showing a minimum of six years former military experience or a minimum of two years of experience as a Combat Capability Developer. Must have and maintain a Secret Clearance for the duration of the period of performance.
Have basic level working knowledge of Microsoft: Word, Power Point, Excel, Teams, Outlook. Must complete Requirements Management Certification Training: CLR 101, " Introduction to JCIDS" and RQM 110, " Core Concepts for Requirements Management" within 30 days of start of work on contract or be Level 1 certified in Program Management or have a certificate of completion of the Army Combat Developments Course. Possess and be capable of demonstrating a working knowledge of the military historic, current and future warfighter systems that support the ABCT, SBCT and IBCT.
Have the ability to comprehend the current threat environments, current capabilities, and apply analysis to communicate and address capability gaps. Have a working knowledge of lethality, mobility, tactical operations, and survivability in all weather and terrain environments. Must have the requisite analytical ability to review and provide productive input to tactical concepts, acquisition lifecycle, and JCIDs documentation. Possess or be capable of demonstrating effective Army writing (active voice, clear, concise, well organized, generally free of grammatical errors, and understandable in a single rapid reading), reference Army Regulation 25-50.
Clearance : The candidate must have a Secret Clearance. Location: Fort Benning, GA Travel: Some travel may be required. Nemean Solutions is an SBA certified 8(a) company and headquartered in Sierra Vista, AZ and near the customer location. You will have direct access to the corporate leadership and will have our full support in accomplishing this important mission for our customer. We are an equal opportunity employer and committed to providing a professional and safe work environment, with a wonderful team.
We hope you join us and be part of the pride. For more information, please visit Job Posted by Applicant Pro
web systems installation, configuration and management of Apache, Internet Information Systems (IIS), Apache Tomcat, Microsoft Office Share Point Services (MOSS), Lightweight Directory Access Protocol (LDAP), and similar web systems IAW Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG).
Support the following operating systems and network components: Red Hat LINUX, Windows, VMWare, network switches, and similar virtual/cloud switching technologies. Provide connectivity from application servers to data storage, including network devices such as network switches/routers, Network Attached Storage (NAS), SAN/v SAN, and NFS. Integrate operating system
software to web services, application software, business applications, database management systems, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices.
Design, manage, implement, and configure logical units' numbers, file systems, disks, zones, and other storage medial on various storage devices in a RAID. Required Knowledge, Skills and Abilities (KSA) Web and OS Management Installing and upgrading network monitoring tools, software, and agents. Monitoring network performance, where applicable and make recommendations to modify configuration to improve performance. Communicating network performance issues
to MCCOG/DISA in supporting CONUS/OCONUS and deployed customers to resolve latency issues.
Completing firewall modification requests in support of ensuring network connectivity. Providing recommendations to government personnel in network design, implementation, and modifications for legacy systems. Providing support to unclassified systems. Integrating web services to OS, application software, DBMS(s), business applications, monitor agents, risk mitigation agents, backup/recovery agents, network devices, Virtual/Cloud Services, and storage devices. Performing all levels of analysis of OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, Virtual/Cloud Services, and storage devices, as well as assisting and testing disaster recovery (DR) and continuity of operations plans (COOP) and projects.
Interpreting error codes generated by log and system files from DBMS(s), OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices. Recommending and implementing hardware, software, database, virtual/cloud, or network solutions to resolve problems. Evaluating indicators from hardware or network devices and consistently implement a permanent resolution.
Analyzing file systems and storage zones to resolve issues. Creating/modifying/updating/closing trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Documenting procedures for Web and OS management and tasks utilizing smartbooks, Standard Operating Procedures, Work Instructions, and other relevant documentation process; provide metrics and reports that show Web and OS are accessible and functional. Implement Do D, DON, and Marine Corps mandated upgrades and security patches to include quarterly Critical Patch Updates and Patch Set Updates.
OS Analysis/Problem Resolution Duties Perform all levels of analysis (simple to complex) of operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Interpret error codes generated by log and system files from database management systems, operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Recommend and implement hardware, software, database, or network solutions to resolve problems.
Evaluate indicators from hardware or network devices and consistently implement a permanent resolution, where possible. Analyze logical unit numbers, file systems, and storage zones to resolve issues. Create/modify/update/close trouble tickets and work orders via a customer service solution such as Remedy. OS Performance Monitoring/Management Install, configure, upgrade, and manage performance-monitoring software to a variety of operating systems, file systems, network devices, storage devices, system processes, application software, and business.
Recommend/propose performance metrics and standard operating procedures to assist in providing faster, accurate, and reliable services across the entire operational environment. Perform all levels of analysis (simple to complex) and interpret error codes generated by log and system files of operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Support includes, but is not limited to: Working with other departments/customers to evaluate indicators from hardware or network devices as required to analyze performance issues and determine problem resolution, where possible.
Recommending and implementing hardware, software, database, or network solutions to resolve problems. Analyzing logical units' numbers, file systems, and storage zones to resolve issues. Creating and maintaining a software library to include, but not limited to, master copies of software, standard operating procedures, and other documents, as identified. Communicating with internal/external parties to provide update status, analyze simple to complex problems, and determine possible solutions to technical and procedural issues that may arise.
Documenting procedures for all administration, management, recovery, startup and shut down, interconnectivity, certificates, remediation, and tasks. Creating/modifying/updating/closing trouble tickets and work orders via a customer service solution such as Remedy. Windows OS Administration - Applications and Systems Management Integrate operating system software to web services, application software, business applications, database management systems, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices.
Integrate web services to operating systems, application software, database management systems, business applications, monitor agents, risk mitigation agents, backup/recovery agents, network devices and, storage devices. Integrate application software to operating systems, database management, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Integrate database management systems to operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices.
Design, manage, implement and configure logical units' numbers, file systems, disks, zones, and other storage medial on various storage devices in a RAID. Perform general analysis/problem resolution and performance monitoring/management as while performing the windows operating system administrator - applications and systems management duties. Support includes but is not limited to: Installing, maintaining, configuring Windows Operating System Administrator - Applications and Systems Management Performing analysis to assist in developing the proper environments, and load testing using approved tools.
Analyzing system logs to determine the cause of problem(s) and to implement a solution to resolve problem(s) using approved analytical tools. Interfacing closely with the Enterprise Backup and Recovery Support team such as allocating/de- allocating data, operating, managing, troubleshooting, and working with the SAN Engineer to ensure that the data is protected and report on data storage events and conditions to management and/or Enterprise Backup and Recovery. Enterprise Backup and Recovery Implement an enterprise backup and recovery process using Cohesity and similar backup tools and software; implement backup policies to include OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices and storage devices; execute all levels of recovery procedures (simple to complex) ranging from data files, OS(s), business applications, monitoring agents, risk mitigation agents, network configurations, and storage configuration.
Maintain accurate library and documentation of storage media. Implement backup policies as documented by standard service level agreements as well as assisting and testing DR and COOP. Construct LUN(s), file systems and zones to support backup of OS(s), business applications, DBMS(s), file systems, data files, user files, network devices, and storage devices.
Assist and provide support to other team members and projects. Create/modify/update/close trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry Minimum Training, Education, and Certifications BS & 10 - 15 years experience 8570 IAT ii Certification (EG: Sec +) Must have Computing Environment (CE) certification in Microsoft Windows Server Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
system architecture to ensure sufficient capacity and availability, allocate file system space on client/application servers, and storage devices to include, but not limited to; NFS, NAS, v SAN, and SAN, reallocate storage space across physical or virtual file systems, and logical storage units/volumes; participate in the planning, implementation and monitoring of storage capacities, to include or create all required documentation.
Required Knowledge, Skills and Abilities (KSA) Implement an enterprise backup and recovery process using Cohesity and similar backup tools and software; implement backup policies to include OS(s), business applications, monitoring agents, risk mitigation agents,
backup/recovery agents, network devices and storage devices; execute all levels of recovery procedures (simple to complex) ranging from data files, OS(s), business applications, monitoring agents, risk mitigation agents, network configurations, and storage configuration.
Maintaining accurate library and documentation of storage media. Implementing backup policies as documented by standard service level agreements as well as assisting and testing DR and COOP. Constructing LUN(s), file systems and zones to support backup of OS(s), business applications, DBMS(s), file systems, data files, user files, network devices, and storage devices. Assisting and providing support to other team members
and projects. Creating/modifying/updating/closing trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution.
Modifying available storage to ensure maximum limits are not exceeded. Planning and executing storage implementation plans to support development, test, and production environments to include associated drawings, communication charts, IP tables, and narratives. Engineering and implementing solutions to resolve storage issues or support new storage requirements, prior to occurrence. Managing available storage. Recovering lost data efficiently. Assisting in the development/modification of procedures to assist in effectively managing storage.
Participating in the planning, implementation and monitoring of project plans to include preparing cybersecurity documentation. Reviewing and improving on existing systems, making use of new technologies and methodologies to seek continual improvement for existing systems as well as assisting and testing DR and COOP. Providing high-level guidance and direction on project work and making sure that new projects fit in within an overall strategic vision. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry The Open Group Architecture Framework (TOGAF) and/or Department of Defense Architecture Framework (Do DAF) Minimum Training, Education, and Certifications BS & 10 - 15 years experience 8570 IAT ii Certification (EG: Sec +) Experience with NFS, NAS, v SAN, and SAN, and Cohesity backup solutions Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
2 service desk support assistance to ensure that the Service Desk Branch operates as a Single Point of Entry (SPOE) environment, in accordance with MARCORLOGCOM G6 Director memorandum direction, to provide IT support. Required Knowledge, Skills and Abilities (KSA) Assist the government in the day-to-day operations of the service desk, this assistance includes: Providing service desk function, incident management, and account management support in accordance with ITIL and other industry standard best practices for applications, servers and database tools assigned to the service desk.
Performing account management, performance monitoring, metrics reporting, and gathering data and generating
reports using available tools (e. g. IT Service Management (ITSM) and Microsoft Office Suite). Responding to new and old trouble tickets (TT) based on Service Desk Branch assigned priority outline.
Diagnosing problems through discussions with users; includes problem recognition, research, isolation and resolution steps. Escalating incidents to upper Tier IT support, as required. Appling all of ITIL's best business processes and service desk functions with expertise knowledge through the lifecycle of processing incidents. Processing ITIL foundations certified upon arrival or have ITIL Foundations Certification within 60 calendar days of hire. Overseeing all avenues for receipt of incident
requests: email, Service Desk Tool, telephone, fax, and walk-ins.
Recording incidents in established timeframe from time of receipt. Ensuring all phases of service desk support and progression of incidents are properly coordinated, monitored, logged, tracked and resolved appropriately. Pursuing activity statuses of incidents from the IT support technicians with meaningful information such as analysis, actions, progressions, and estimated time of resolution. Performing cold calls (calls to customers who have not contacted the Service Desk) to inform customers with current meaningful incident statuses. Providing meaningful statuses to customers who contact the Service Desk for current updates of incidents.
Providing daily open incident reports to division managers. Providing monthly service desk metrics reports NLT the first day of each month. Identifying and understanding customer requirements (e. g. knowing what questions to ask to better characterize the incident or service request). Ensuring customer contact information is recorded accurately and updated in the ITSM Tool for proper communication and metrics reporting. Acting as a liaison between customers and IT support staff to assist with issue resolution and to serve as the Single Point of Entry (SPOE) for IT support.
Identifying proactively and reporting trends and potential problems to management. Monitoring daily the availability and accessibility of local resources used at the Service Desk (including basic monitoring of the environment, such as, checking if the internet is up; checking if the mainframe is up; ensuring outlook is functioning properly, Service Desk Tool is up and functioning properly, as well as applications and databases activity and connectivity). Resolving and closing Tier 1 incidents and service requests in accordance with organizational Service Level Agreements (SLAs).
Perform and record initial troubleshooting in incident prior to escalating for upper tier support. Identifying requests to be resolved by the IT Support staff or MCEN helpdesk. Identifying and processing change requests according to ITIL adopted practices. Providing accurate information in management reports. Notify appropriate support personnel and management of critical alerts and record incidents in the Service Desk Tool database. Ensuring compliance with Marine Corps orders, directives and methodologies in the area of Cyber Security, including completion of Cyber Awareness training for new employees.
Ensure service desk tickets are created in accordance with Service Desk Branch standard operating procedures and work instructions. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry Minimum Training, Education, and Certifications AS & 4 - 9 years experience 8570 IAT ii Certification (EG: Sec +) Must have ITIL V4 Foundation Be proficient in developing and generating reports upon request using Remedy Reporting Tools and understand IT administration and project management.
Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
installation, configuration and management of Apache, Internet Information Systems (IIS), Apache Tomcat, Microsoft Office Share Point Services (MOSS), Lightweight Directory Access Protocol (LDAP), and similar web systems IAW Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG).
Support the following operating systems and network components: Red Hat LINUX, Windows, VMWare, network switches, and similar virtual/cloud switching technologies. Provide connectivity from application servers to data storage, including network devices such as network switches/routers, Network Attached Storage (NAS), SAN/v SAN, and NFS. Integrate operating system software to
web services, application software, business applications, database management systems, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices.
Design, manage, implement, and configure logical units' numbers, file systems, disks, zones, and other storage medial on various storage devices in a RAID. Required Knowledge, Skills and Abilities (KSA) Web and OS Management Installing and upgrading network monitoring tools, software, and agents. Monitoring network performance, where applicable and make recommendations to modify configuration to improve performance. Communicating network performance issues to MCCOG/DISA
in supporting CONUS/OCONUS and deployed customers to resolve latency issues.
Completing firewall modification requests in support of ensuring network connectivity. Providing recommendations to government personnel in network design, implementation, and modifications for legacy systems. Providing support to unclassified systems. Integrating web services to OS, application software, DBMS(s), business applications, monitor agents, risk mitigation agents, backup/recovery agents, network devices, Virtual/Cloud Services, and storage devices. Performing all levels of analysis of OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, Virtual/Cloud Services, and storage devices, as well as assisting and testing disaster recovery (DR) and continuity of operations plans (COOP) and projects.
Interpreting error codes generated by log and system files from DBMS(s), OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, virtual/cloud technologies, and storage devices. Recommending and implementing hardware, software, database, virtual/cloud, or network solutions to resolve problems. Evaluating indicators from hardware or network devices and consistently implement a permanent resolution.
Analyzing file systems and storage zones to resolve issues. Creating/modifying/updating/closing trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Documenting procedures for Web and OS management and tasks utilizing smartbooks, Standard Operating Procedures, Work Instructions, and other relevant documentation process; provide metrics and reports that show Web and OS are accessible and functional. Implement Do D, DON, and Marine Corps mandated upgrades and security patches to include quarterly Critical Patch Updates and Patch Set Updates.
OS Analysis/Problem Resolution Duties Perform all levels of analysis (simple to complex) of operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Interpret error codes generated by log and system files from database management systems, operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Recommend and implement hardware, software, database, or network solutions to resolve problems.
Evaluate indicators from hardware or network devices and consistently implement a permanent resolution, where possible. Analyze logical unit numbers, file systems, and storage zones to resolve issues. Create/modify/update/close trouble tickets and work orders via a customer service solution such as Remedy. OS Performance Monitoring/Management Install, configure, upgrade, and manage performance-monitoring software to a variety of operating systems, file systems, network devices, storage devices, system processes, application software, and business. Recommend/propose performance metrics and standard operating procedures to assist in providing faster, accurate, and reliable services across the entire operational environment.
Perform all levels of analysis (simple to complex) and interpret error codes generated by log and system files of operating systems, business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices, and storage devices. Support includes, but is not limited to: Working with other departments/customers to evaluate indicators from hardware or network devices as required to analyze performance issues and determine problem resolution, where possible.
Recommending and implementing hardware, software, database, or network solutions to resolve problems. Analyzing logical units' numbers, file systems, and storage zones to resolve issues. Creating and maintaining a software library to include, but not limited to, master copies of software, standard operating procedures, and other documents, as identified. Communicating with internal/external parties to provide update status, analyze simple to complex problems, and determine possible solutions to technical and procedural issues that may arise.
Documenting procedures for all administration, management, recovery, startup and shut down, interconnectivity, certificates, remediation, and tasks. Creating/modifying/updating/closing trouble tickets and work orders via a customer service solution such as Remedy. Linux Operating System Administration Construct and install network cabling to support connectivity from application servers to data storage; to include installing, configuring, and managing network devices such as switches/routers etc. (Network Attached Storage, Storage Area Network, Network File System, or similar devices).
Install and upgrade network monitoring tools/software and agents. The contractor shall monitor network performance, where applicable, and make recommendations to modify configuration to improve performance. Communicate network performance issues to Marine Corps Cyberspace Operations Group (MCCOG) in supporting CONUS/OCONUS & Deployed customers to resolve latency issues. Support includes but is not limited to: Installing, maintaining, and configuring Linux OS Performing analysis to assist in developing the proper environments, and load testing using approved tools. Analyzing system logs to determine the cause of problem(s) and to implement a solution to resolve problem(s) using approved analytical tools.
Interfacing closely with the Enterprise Backup and Recovery Support team such as allocating/de- allocating data, operating, managing, troubleshooting, and working with the SAN Engineer to ensure that the data is protected and report on data storage events and conditions to management and/or Enterprise Backup and Recovery. Installing, maintaining, and configuring RHEL satellite servers, and working with the government shareholders and RHEL support in order to ensure proper updates are available for implementation.
Document procedures for all administration, management, recovery, startup and shut down, interconnectivity, certificates, and remediation. Mitigate security risks to operating systems, application programs, web sites, database management systems, and other required products. Enterprise Backup and Recovery Implement an enterprise backup and recovery process using Cohesity and similar backup tools and software; implement backup policies to include OS(s), business applications, monitoring agents, risk mitigation agents, backup/recovery agents, network devices and storage devices; execute all levels of recovery procedures (simple to complex) ranging from data files, OS(s), business applications, monitoring agents, risk mitigation agents, network configurations, and storage configuration.
Maintain accurate library and documentation of storage media. Implement backup policies as documented by standard service level agreements as well as assisting and testing DR and COOP. Construct LUN(s), file systems and zones to support backup of OS(s), business applications, DBMS(s), file systems, data files, user files, network devices, and storage devices. Assist and provide support to other team members and projects.
Create/modify/update/close trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry Minimum Training, Education, and Certifications BS & 7 - 12 years experience 8570 IAT ii Certification (EG: Sec +) Must have Computing Environment (CE) certification in Linux Server Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
between tasks. The successful candidate will encounter multiple different IT environments and will need to be able to adapt quickly to meet the needs of the client. Candidate should be able to maintain, monitor, deploy, document, and support each IT environment where multiple workstations and servers may exist.
Candidate will encounter issues related to hardware, software, and networking. Company Culture: Responsive Technology Partners Inc. prides itself in allowing time for our employees' families. Our business hours are Monday - Friday from 8 AM to 5 PM EST. After hours calls sometimes happen but are not a regular occurrence which allows our employees to enjoy life outside of the workplace.
We pride ourselves in creating a team culture where everyone is valued and able to make a difference within our company and with our clients. Qualifications: Ability to communicate with clients in a professional manner.
Ability to work independently and with a team. Ability to understand and meet customer IT goals as set by RTP and the customer. Ability to manage multiple work streams and prioritize correctly. Ability to follow written and/or verbal directions Strong documentation skills are a must Desired Skills: Microsoft Server, Exchange Hyper-V and Office 365 migration experience. Demonstrated experience with Windows Desktop Operating Systems including, but not limited to installation,
configuration, and troubleshooting. Demonstrated knowledge of network concepts including TCP/IP.
Thorough knowledge of DHCP, DNS, Active Directory, Group Policies, etc. Knowledge of Backup Solutions and Connectwise are a plus. Microsoft and/or Cisco Certifications are a plus. Growing knowledge in VMware environments is a plus. Cisco Meraki and ASA experience a major plus. Salary: Salary dependent upon related work experience and certification(s).
Candidate will support the IBM mainframe environment including assisting in scheduling production jobs using Control-M or other designated scheduling software; performing job control language edits to assist in restarting a scheduled/unscheduled job; supporting internal/external schedulers in resolving scheduling issues with Control-M Support customers in creating/modifying/implementing schedule, to include weekends and holidays using procedures such as overrides, force completes, calendars, and back outs, supporting C&A for the mainframe environment.
System administration management support procedures are grouped into broad categories of Operations Support, Help Desk Support, Production
Control, Teleprocessing Monitor (TSO), TSO Maintenance, ADABAS/Natural Maintenance, job scheduling (Control-M or USMC scheduling tool), and report distribution system (INFOPAC) Administration.
Work collaboratively with team members to migrate on premise or virtual/cloud hosted systems, data, and applications to new hosting facility. Required Knowledge, Skills and Abilities (KSA) Analyzing de-allocations and perform blackouts/recovery to a designated location (beginning, middle, and end) of the process. Performing research and analysis of system, database and processing errors, codes, and implement solution to correct issue or communicate with required personnel to correct issue. Supporting
CONUS/OCONUS customers in scheduling/job monitoring/recovery issues.
Troubleshooting and repairing application software supporting designated forms. Assisting in development, testing and implementation of new printers, forms or, other-directed outputs. Assisting in developing mainframe-printing solutions for existing and future applications. Assisting in help desk support functions for all production-processing requirements. Recreating printed reports and have output directed to appropriate printing location. Redirecting prints from one printer to another. Monitoring printer performance and request preventative maintenance service request via government representative.
Supporting production failure- backout/restart of failed processes. Creating/modifying/updating/closing trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution. Developing documentation for new procedures and maintaining existing documentation to ensure procedural accuracy. Performing Marine Corps mainframe enterprise compliancy auditing, reviewing audit results, and taking corrective action upon approval from the Regional Mainframe designated authority. Communicating formally and informally with senior managers, functional area managers, and stakeholders regarding the status of specific projects.
Developing formal processes for executing task actions, along with interfacing with Government customers, to ensure the overall effectiveness of the technical management program (e. g. products, issues, status tracking). Evaluate indicators from hardware or network devices and consistently implement a permanent resolution. Analyze LUN(s), file systems, and storage zones to resolve issues. Create/modify/update/close trouble tickets and work orders and to coordinate incident resolutions with the G6 Help Desk via a customer services solution.
Document procedures for database management and tasks utilizing smartbooks, standard operating procedures, work instructions, and other relevant documentation processes; provide metrics and reports that show how databases are performing. Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Capable of working in a fast-evolving environment and support advancements in the industry Minimum Training, Education, and Certifications BS & 10 - 15 years experience 8570 IAT ii Certification (EG: Sec +) Must have Do D 8570 IAT Level II certification (Security+ CE) Certification in applicable Computing Environment (CE) Experience with implementing Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG) to harden Oracle database solutions.
Experience writing, editing and executing scripts to process data, and monitoring mainframe performance.
Ability to perform duties with little or no supervision Minimum Clearance Secret clearance (interim secret clearance is acceptable on a case by case basis) Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. They manage projects with oversight from their supervisor Job Description Monitors enterprise networks to ensure availability to all users.
Coordinate with multiple vendors/departments to procure network-related hardware, software, and services. Investigates and resolves problems, inefficiencies, and performance issues. Evaluates, tests, recommends, and implements specific network solutions. Schedules and coordinates installation and maintenance of standard software/hardware on the network and ensures compatibility of all communications and computer
hardware/software. Identifies, diagnoses and resolves problems of limited scope and complexity. Alerts more experienced engineers of network failures and assists in performing corrective actions.
Employs basic understanding of network administration as it relates to daily business operations. Experience Typically requires 5-7 years' relevant experience Skills Overview Understands fundamental concepts, practices and procedures related to network administration. Basic knowledge of network performance and troubleshooting techniques. Basic knowledge of network related hardware and software. Understands basic concepts of network administration. Basic understanding of security issues and implications
to network solutions Technical Skills (Required) Minimum: Cisco Certified Network Associate (CCNA) Preferred: Cisco Certified Network Professional (CCNP) Specialist Working knowledge of BGP, EIGRP, OSPF, PPP, HDLC, Span-Tree, Multicast, TCP/IPv4, TCP/IPv6, Net BIOS, DHCP, DNS, HSRP, GLBP, SNMP, LAN/MAN/WAN technologies to include, T1, Fast Ethernet, Gig E, 10Gb, 40Gb, Fiber Optics, T3, CSU/DSU, MPLS, Optical Carrier technology, SONET, ATM, ISDN Working knowledge of Cisco Routers, Cisco Switches, Cisco Firewall (FWSM, ASA), F5 Load Balancers, Proxy Servers, Probe Machines, Network Sniffer, Decode Sniffer Packets, Radius, TACACS+, QOS, VPN, Wireless, Cisco Prime.
Microsoft Word, Excel, Power Point, Outlook, Access, and Visio Excellent written and verbal skills Nice to Have(s) Experience as a level 2 administrator in a NOC or SOC environment with experience in " break/fix" and issue resolution related to enterprise network connectivity and performance. Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites. Direct Viz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB). VFI seeks an experienced, professional Enterprise Architect Level III f or a complex, multi-year contract to support Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Note: All candidates must possess an active Do D Secret clearance Location: Robins AFB/Warner Robins, GA Schedule: Monday - Friday, weekends as needed Travel: Minimal, less than 10% Duties and Responsibilities: Creates Do DAF architecture to support IT systems, services, capabilities and operations. Translates business needs into long-term architected solutions. Creates roadmaps for IT systems. Produce and/or collaborate with
other Government entities to create EA graphical views (" artifacts" ) for existing or new systems/applications, business processes, and/or data. Conduct enterprise-wide and cross-domain data and architectural analyses and review; emphasis on promoting system convergence and investment optimization.
Develop and maintain a business catalog that describes AFRC data needs; a single vocabulary referencing all of AFRC data as agreed upon by AFRC organizations. Promote service-oriented architecture (SOA) approaches to solutions; develop service architectures to replace legacy environments and implement new capabilities. Develop, maintain, and utilize the Air Force Approved Capability
development process Business Capability Acquisition Cycle (BCAC) to analyze and support new IT requirements.
Create architecture decision support reports showing overlapping or duplicate capabilities and recommends system/application transition, consolidation, and sun-setting actions. Assist/gather/provide architecture information for Analysis of Alternatives (Ao A). Provide training on EA services, processes, tools and methodologies to stakeholders and partners. Attend applicable AF led architecture working groups/meetings/briefings and other architecture-impacting groups. Collaborate horizontally and vertically across multiple organizations to support AFRC's involvement in IT transformation initiatives.
Identify and evaluate AFRC applicability of Do D and AF architecture strategies, guidance, and policies to ensure AFRC compliance with higher-level architecture processes and procedures. Review artifacts created by other AF entities that describe AFRC capabilities. Develop templates to support appropriate document generation standards and manage the versions; generate interactive (html) version and other MS-Office managed versions. Ensure compliance with, and collaborate on updates/changes to, AFR EA guidance and documentation. Review and update published material such as the EA AFR Processes and Procedures document, AFR EA Charter, and AFR EA Modeling Standards document, and other AFR owned EA documents, as designated by the Government; recommend revisions or changes in scope, format and content.
Develop or maintain a " Fit for Purpose" architecture compliance requirements checklist, to be used in the Government architecture approval process. Develop and maintain agendas and minutes for EA meetings. Develop and maintain EA performance metric statistics and briefings, as required, by AFRC EA Program Management. Create/update/maintain AFRC Business, Information, and/or Technical Reference Models.
Collaborate with the AFRC CEA or designated representative to devise and document an AFRC " to be" business, information and technology EA strategy/vision. Assist the AFRC CEA office's integration efforts for all EA-related planning, management, investment, evaluation, and revalidation efforts to meet AFRC's operational and business objectives. Requirements and Qualifications: Experience with architecture governance practices and facilitation of working groups. Demonstrated experience preparing and authoring management plans and white papers on topics related to architecture, systems engineering, strategic planning, or related topics.
Ability to excel as a member of a collaborative team through open communication, transparency, and flexibility. Strong written and verbal communication skills and an excellent ability to interact / communicate professionally with senior Government customers and colleagues. Preferred Requirements and Qualifications: At least five (5) years of experience in Do DAF architecture role. BS or MS in Science, Technology, Engineering, or Mathematics. Potential for Telework: Based on Customer need.
VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment. Application Instructions: Please apply on our website at: /careers. VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, interactionual orientation, disability or protected veteran status.
front end heavy (Java Script and Angular) with mobile development exposure to help develop search engines for their large databases. Required Skills & Experience Java Script Angular Desired Skills & Experience Mobil Development React Node. js What You Will Be Doing Tech Breakdown 70% Frontend Development 30% Backend development Daily Responsibilities 50% individual coding 50% Team coding The Offer Competitive Salary Bonus Eligible You will receive the following benefits: Medical Insurance Dental Benefits Vision Benefits Paid Time Off (PTO) 401(k) {including match- if applicable} Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
For more details: jobs-search. org/insurance_atlanta-c428354/mid-level-angular-developer-atlanta_i1973367136
grade equipment and advanced protocols (OSPF, BGP, MPLS) Excellent benefits, including: Nationally competitive pay and incentive Benefits packages including Medical, Dental, Vision, Disability, and Life insurance Outstanding 401k plan featuring a maximum company contribution of 15.5% On-site Fitness Center and Café Associate training and development including options for tuition reimbursement SCHEDULE: ON-SITE 40 hours per week Dedicated overnight schedules available Dedicated weekend schedules available This is a unique opportunity to support and protect the largest machine on the planet: the electrical power grid.
GSOC centrally operates a state-wide fiber optic network as well as secure
datacenters with a focus on Georgia power grid operations. This position offers experience with a variety of carrier grade, datacenter, and hardened field equipment not found in traditional enterprise environments.
These devices include administration of MPLS, BGP, OSPF, as well as the tools used for monitoring, alerting, and management. Unlike many IT opportunities this position does not require travel - remote hands are provided by professional field technicians across the state. GSOC takes both physical and cyber security very seriously - candidates must be willing to work on-site in a high security environment. GSOC offers the opportunity for career growth into related areas such
as IT Architecture, Cyber Security, and Industrial Control Systems, with programs that include tuition reimbursement for college and paid training for certifications such as CCNA and CCNP.
GSOC is dedicated to the development of its employees and maintains a strong growth-based corporate culture; this is not only a great job with many possibilities, it is also an investment in your future. This position includes nationally calibrated competitive pay, opportunities for growth, mentorship, and great retirement benefits. In 2017, GSOC was recognized as one of the best places to work by Georgia Trend magazine. References: GSOC Annual Report: /Documents/GSOC_AR2021.
pdf Georgia Trend magazine: lscpagepro. /publication/? m=8924&i=419640&p=36&ver=html5 Job Duties: Network Technician/Operator I Responds to alerts, tickets, and related requests as a member of a 24x7 network operations team. Primary activities include first level troubleshooting, escalation to appropriate resources, and ticket documentation. Operates and maintains network devices including routers, switches, and firewalls through remote access or by dispatching field support teams. (>8000 devices) Opens tickets and works with 3rd party carriers and technicians for remote repair. Communicates situational awareness to leadership, customers, and associated stakeholders.
Performs configuration tasks through a ticketed change management process. Corporate and department training programs are provided and must be successfully completed on an annual schedule. This position requires compliance with all applicable laws, regulations, industry standards, and corporate policies. Must be willing to engage and participate in an environment of compliance and continuous improvement. Network Technician/Operator II ( In addition to the above duties) Administers installation, testing, and upgrades of network equipment in the datacenters and various locations across the state of Georgia (>1200 locations).
Supports escalated network issues from the Security and Network Operations Center. Utilizes automation tools for large scale changes and updates. Provides cross-training to team associates on operations procedures and tasks. Regularly contributes to network procedure documentation. Participates in lessons learned sessions, analyzes network communication and hardware failures, and generates outage reports with a focus on continuous improvement. Required Qualifications: Education : Bachelor's degree preferred in Engineering, Engineering Technology, Computer Science, Business Administration, or related field.
Experience: Network Technician/Operator I Experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration). Experience operating, troubleshooting, and upgrading Cisco routing and switching hardware. Experience using ticketing systems for incidents and change control in an ITIL environment. Experience with network monitoring applications for alerts and troubleshooting.
Strong written and verbal communication skills Network Technician/Operator II 2 years' experience in Network Operations or Engineering (equivalent experience may be considered in Telecommunications, Information Technology, Industrial Control Systems, or related Business Administration). Professional skills operating, troubleshooting, and upgrading Cisco routing and switching hardware. Desired protocol knowledge includes BGP, VPN, and VRF. Hands-on knowledge of Juniper, Arista, Palo Alto, and similar vendors is a plus. Experience using ticketing systems for incidents and change control in an ITIL environment.
Extensive use of network monitoring applications for alerting and troubleshooting. Experience with network management tools and utilities related to mass configuration changes, backups. Scripting skills are a plus. Experience with network protocol analyzers and other diagnostic utilities. Excellent written and verbal communication skills. Equivalent Experience: Network Technician/Operator I Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 2 years of experience as stated above.
4 years of experience as stated above. Network Technician/Operator II Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 4 years of experience as stated above. 6 years of experience as stated above. Licenses, Certifications, and/or Registrations : Must obtain and maintain Bulk Electric System Cyber Authorized Status as defined in GSOC's CIP Cyber Security Policy 301 and NERC Reliability Standard CIP 004 - Personnel Risk backssment (training provided by GSOC). Technical certifications such as CCNA, CCDP, or similar is preferred.
Specialized Skills: Expertise in routing, switching, or network security using various equipment vendors. Experience with Network Management and Monitoring tools. Experience using Incident and Change ticketing applications. Computer literate - proficient in the use of remote access software, MS Outlook, Word, Visio, Excel. Georgia System Operations Corporation is an Equal Employment Opportunity Employer, including veterans and disabled. We are a drug-free workplace. All applicants are subject to substance abuse testing. Job Posted by Applicant Pro
of Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB). VFI seeks an experienced, professional Systems Administrator Level IV for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Note: All candidates must possess an active Do D Secret clearance Location: Robins AFB/Warner Robins, GA Schedule: Monday - Friday, weekends as needed Travel: Minimal, less than 10% Duties and Responsibilities : Responsible for maintaining the technical infrastructure as required to meet business needs with little or no supervision. This would include proactive software updates and patching as well as equipment and software
refresh / maintenance. The System Administrator is also responsible for providing first level support and troubleshooting for incidents reported by system monitoring, change requests, users support tickets or networking with IT peers.
It will be necessary to provide after-hours support as needed. Requirements and Qualifications: At least seven (7) years of experience managing network modernization work or system projects of similar scope and complexity. Ability to design, implement and troubleshoot solutions utilizing Microsoft Windows and Apple OS, various browsers, internet apps and computer diagnostic tools, Micro Soft Office Suite, Google Suite, Apple Suite, People Soft Suite, Oracle
and Unix, while adhering to all security protocols within a networked environment.
Knowledge of and experience with relational database systems and SQL tools. Knowledge of and experience with the relationship between databases and other software and the interfaces necessary to facilitate a cohesive system. Knowledge of and experience with system documentation and organization. Knowledge of and experience with current technology and practices, including application and network security. Knowledge and experience with personal computer hardware, including processors, motherboards, memory, hard disks, optical drives and peripherals such as scanners, cameras, printers, external hard drives, etc.
Strong communication skills (oral and written) and strong interpersonal and organizational skills, with a professional demeanor and strong personal ethics. Strong time management skills, with the ability to take ownership and complete assigned tasks. Detail oriented, with strong problem-solving skills and with the ability to anticipate and provide solutions that result in gained efficiencies in business processes and improved customer service. Ability to present and explain complex technical topics, problems and alternative solutions to interested parties of varying technical backgrounds.
IAT Level II Certification. Potential for Telework: Based on customer needs VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment. Application Instructions: Please apply on our website at: /careers. VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, interactionual orientation, disability or protected veteran status.