as a Data Center Critical Facilities Engineer.
Data Center Customer Operations Technician will be responsible for ensuring the smooth operation of Equinix data centers and will serve as a point of contact for customers. This role will involve performing routine maintenance, troubleshooting, and resolving issues, and conducting equipment installations and decommissions.
Responsibilities: Racks and stacks customer equipment Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly Installs circuits requiring sophisticated fiber terminations Resolves work priorities from a ticketing queue and ensures consistency to all contribute times Troubleshoots
switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed Works with customers to troubleshoot issues Installs/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects Installs and tests sophisticated cross connects circuits (switched, multiplexed, etc.
) Maintains detailed written records of all work activity Designs and leads cage / infrastructure modification projects Finishes the assigned training in a timely manner Supports customer happiness through timely and detailed order execution Requirements: 3+ years' experience High School Diploma Test
equipment Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation Able to lift heavy equipment/items up to 50 pounds Able to workdays/nights/weekends/holidays, if needed and/or required Data Center Critical Facilities Engineer will be responsible for maintaining the critical infrastructure of Equinix data centers.
This role will involve performing preventative maintenance, responding to emergencies, and ensuring the uptime of all critical systems. Responsibilities: Maintains datacenter infrastructure systems in a mission-critical, high-risk, and high-reliability environment.
Operates, maintains, and repairs multiple critical and non-critical facility components, including HVAC (heating, cooling, and ventilation) systems, plumbing, fire control and suppression, roofing systems and exterior grounds. Has proficient understanding of critical facility components that may be impacted by failures or malfunctions of infrastructure systems. Evaluates facility standards and practices to ensure efficient operations for maintaining and monitoring facilities systems. Responds to emergency situations and ensures corrective measures are rapid and detailed.
Participates in the planning and installing of new facility systems. Responsibilities in facility and infrastructure maintenance include performing preventative and corrective maintenance checks on-site to facility components, repairs, maintenance, installations and on-site inspections to facility systems. Support energy efficiency measures. Monitor and resolve Building Monitoring System (BMS) alarm issues. Operate and maintain plumbing, fire suppression, and safety systems. Requirements: 2+ years commercial MEP (mechanical/HVAC and/or electrician) experience High School Diploma A natural curiosity and strong troubleshooting skills Experience working in a critical facility You perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation You are available to workdays/nights/weekends/holidays, if needed and/or required You can lift heavy equipment/items up to 50 pounds If you are passionate about working in a fast-paced and dynamic environment, and meet the qualifications for both roles, we encourage you to apply for both the Data Center Customer Operations Technician position and the Data Center Critical Facilities Engineer.
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- - -Opportunities available throughout the United States. Relocation assistance is available. - -Job Responsibilities: - Effectively manage customer relations through both direct contact and outreach programs. - Identify, select, train and mentor location staff.
- Effectively and frequently communicate with location staff and support team members. - Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements. - Oversee safety and training programs, plans and processes to ensure compliance withcompany, contract and regulatory requirements. - Maintain client contact routinely to meet or exceed expectations. - Conduct periodic departmental audits. - Daily,
weekly and monthly review of key operational metrics. - Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
- Implement, promote and adhere to company policies and procedures. - Interact with bridges committee to effectuate positive changes to policies, procedures and programs. - Participate in location(s) labor and employee relations activities. - Provide insight and information to support location(s) contract renewals. - Create and present location(s) annual budget. Talent Requirements: College degree or equivalent business management
experience. - Management experience required. - Must have -a minimum of (5) five -years of -comprehensive experience in operations management and a combination of (7) seven years of management or supervisory experience in a paratransit environment with knowledge of Trapeze scheduling software.
- - Must have labor/union(s) negations/expenses expertise. - - Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance. - - MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills. - Additional duties/responsibilities -based upon individual contract requirements.
- -During the course of employment, employees may receive and have access to confidential information. - All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential. -MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, interaction, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. - - -Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. - -