in resident relations and resolution of resident issues, while communicating with AVM Corporate Office to obtain approval as needed. Essential Functions: Hires, trains, evaluate and supervise all on-site employees. Coaches and counsels on-site employees. Prepares and conducts performance reviews on all on-site employees.
Handles disciplinary action, including terminations, completed counseling summaries and communicates status to Human Resources, Senior Manager (if applicable) and President. Develops a team atmosphere that effectively sells the quality and professionalism of Arbour Valley Management Supports the overall marketing efforts, offers input in regard to promotions and advertising
Monitors the properties market conditions in order to anticipate market changes or trends that could affect their property’s profitability. Monitors closing ratios of leasing associates to insure requirements are met.
Recommends additional training of leasing associates if necessary. Ensures compliance of Arbour Valley policies and procedures, as well as any outside compliance required by governmental laws and regulations, including, but not limited to Fair Housing, Section 504, and environmental and safety laws and regulations. Ensures that the units rented with qualified residents. Keeps an up-to-date tickler system to assure the timeliness of all re-certifications and/or renewals.
Ensures that the resident file system is kept according to Property and/or HUD policy, including all necessary documents; i.
e. leases, applications, certifications, verifications and certifications, verifications and re-certifications, etc. Responsible for understanding state landlord-tenant laws. Follows guidelines of their communities operating budget. Approves payment of all invoices and insures that all payables are sent in to Birmingham on a timely basis. Monitors the maintenance activities to ensure resident request and preventive maintenance are being done according to Arbour Valley’s standards. Becomes active in the local business community, as well as local Apartment Associations.
Attends and participates in training programs as requested. Insures all on-site staff has enrolled in and completed mandated necessary courses in a timely manner. Requirements: Interpret, evaluate and communicate detailed written or verbal instructions to staff members accurately and quickly, including answering phones, attending meetings, written correspondence or other forms of communication. Organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or management.
Ability to lift push, pull or carry up to 15 pounds for the dissemination or documents, supplies, materials, etc. to various locations throughout the office/facility. Have a valid Driver’s License and a reliable vehicle to perform various management tasks and errands. Must have proof of liability insurance for same. Must have successfully completed pre-employment screening and pass drug tests. Regarding hours of work, responsible for being at the property during regular work hours and advising Senior Management of any days off, either vacation or sick. Must be “on call” 24 hours a day in case of any emergencies that may arise after regular work hours.
community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Previous experience is a plus. Training is available for this position. Specific Responsibilities: Greets visitors and determine if the community meets the client’s qualifications Explains all lease and community policies to new and current residents.
Following Fair Housing Standards in all dealings with prospects and residents. Accurately and efficiently prepares and assists with all leasing paperwork (i. e. applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets). Collects security deposits, rent and all other funds associated
with resident move-in’s. Ensuring the condition of leased apartments prior to move-in, including a final inspection and walk through with resident. Communicates changes in units leased status to Maintenance.
Support the overall marketing efforts Maintains as accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc. Works with Property Manager and/or Assistant Manager to assure curb appeal and property appearance is acceptable. Conducts follow-up activity with all residents in order to establish positive resident relations Other Requirements: Ability
to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phone, attending meetings, written correspondence or other forms of communication.
Ability to communicate effectively (expressing or exchanging ideas by means of the spoken or written word) Must have a valid driver’s license with a good driving record along with auto insurance required. Must have had pre-employment background screening and pass drug testing
