Sales & Business Development Jobs in Smithfield, RI

credit unions in Rhode Island, yet still maintain our community-driven values. Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named " Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of " Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees. Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities

for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, submit an application today! ABOUT THE ROLE: The Service Delivery Managers is responsible for overseeing our Service desk operations, ensuring efficient and effective technical support for both internal staff and members. The Service Delivery Manager will lead a team of support specialists, manage day-to-day

operations, and drive continuous improvement initiatives to enhance our service quality.

In addition to managing the Service Desk, employees the Service Delivery manager will play a pivotal role in deploying infrastructure related projects to the organization. WHAT YOU WILL DO: MAJOR RESPONSIBILITIES ( in descending order of importance ) Manages and directs service desk employees to ensure a trained, motivated and highly engaged professional staff capable of providing efficient and effective service delivery. Interviews, recommends for hire, schedules, assigns work to, establishes performance expectations and recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation.

Coaches and counsels staff on an on-gong basis. Fosters a positive and collaborative work environment, promoting teamwork and continuous improvement. Manages and prioritizes user inquiries, technical issues, and support requests received through various channels, ensuring timely and accurate resolution. Monitors service desk, security operations, and infrastructure team metrics, analyzes trends, and implements process improvements to enhance member satisfaction and efficiency. Develops and optimizes service desk and infrastructure group's processes and procedures to enhance efficiency and effectiveness.

Collaborates with other departments to identify opportunities for automation and self-service options, improving the overall member experience. Develops and delivers training programs to enhance the skills and knowledge of service desk representatives. Stays up-to-date with industry best practices and emerging technologies to ensure IT department remains knowledgeable and proficient. Implements quality assurance programs to monitor and evaluate department-wide interactions, ensuring consistency and adherence to established standards.

Addresses service desk escalations promptly and effectively, working closely with team members to resolve issues. Provides regular reports to management on service desk performance, including key metrics, trends, and areas for improvement. Executes on technical projects and initiatives, implementing organizational wide technology solutions in conjunction with the infrastructure team. Performs other duties as assigned by the FVP, IT and senior level IT management team. QUALIFICATIONS: Education High School Diploma or GED equivalent required. College diploma or university degree in a related field Relevant Technical Certifications required.

Experience / Skills/Knowledge : Must have 5+ years prior experience working in the IT service and support field or closely related field. Technical knowledge of Microsoft Cloud, Microsoft Server, Network Fundamentals, Security Concepts required. Direct hands-on hardware & software troubleshooting experience required. ITIL certification and experience with service desk software/tools are a plus. Must have working technical knowledge of Microsoft server and workstation operating systems including Windows Server 2019& Windows 10/11.

Must have working technical knowledge of Microsoft 365 and Azure Cloud. Extensive application support experience with Microsoft Office and other common user productivity software required. Must have strong service orientation in alignment with the Credit Union's mission and core values. Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities as well as strong time management skills required. Must have the ability to conduct research related issues and products as Must be highly self- motivated and directed as well as have the ability to effectively prioritize and execute tasks in a fast- paced Experience working in a team-oriented, collaborative environment required Must have on-call availability for emergency evening and weekend support.

Must have the ability to lift a minimum of 50lbs. e. puter equipment, peripherals, file boxes, etc. GENERAL DESCRIPTION: In terms of physical requirements, this position requires work best described as: Medium. PHYSICAL TASKS: Standing/Walking/Bending/Stooping - Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone).

- Continuous Reading - Ability to receive information through fax, e-mail and text messages - Continuous Manual Dexterity - Ability to use hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other communications/computer components - Continuous AUDIO / VISUAL: Requires vision to perform work dealing with data and figures and computer -Continuous Requires ability to prepare and execute presentations, training programs and -Continuous PSYCHOLOGICAL/MENTAL DEMANDS: Responds positively and productively to stressful internal (employee)/situations.

- Continuous Assists others to work harmoniously and effectively as part of a work - Continuous Job Posted by Applicant Pro