adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the IS organization. You assist with the testing, recommendations for corrective actions and resolution of problems within the software application and provides help for normal maintenance of upgrades and system maintenance.
SALARY The pay range for this position is $65,020 (entry-level qualifications) - $113,630 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience. ESSENTIAL FUNCTIONS OF THE ROLE Provide testing and documentation of workflows, data collections, end-user
report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration. Create, modify and track system build timely and effectively.
Create and execute test scripts for new system builds. Implement system updates and changes, and communicates those changes to super users and end users. Provide ongoing application help and end user training for all helped applications. Engage, manage, and communicate to all stakeholders. Solve problems by studying business issues/requirements, studying workflows and synthesizing key messages. Assist in the coordination of training materials and schedules for all super users and end users. Serve
as liaison between end users, subject matter experts and vendor implementation team.
KEY SUCCESS FACTORS Working knowledge of end user workflows; has knowledge of the workflows and the inputs/outputs from an end user and patient perspective. Ability and experience expertise end user workflow and owning the technical components of that workflow. Ability to work well in team environments and facilitate integrated meetings. Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity. Demonstrates customer-oriented service excellence values. Self-motivated with ability to identify and resolve issues, and advance personal knowledge.
Ability to execute complex tasks through organization and details motivated approach. Demonstrates excellent relational communication skills, among facility customers and team members. A motivated, quick learner of software and information technology. Proficient in accurate, thorough and complete documentation. Epic application knowledge to build, test, help and train. LOCATION: Remote SCHEDULE: Full Time, M-F BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification EXPERIENCE - 2 Years of Experience CERTIFICATION/LICENSE/REGISTRATION Epic Certification (EPICCERT) PDN-9ae3ec18-cd11-4f35-bdb1-38cd28a3d5d9
support North & South Texas. Qualifications: Associates Degree in Electronics, or equivalent training. 3 years experience in customer service and problem solving in the burglar/fire alarm industry. Polished communication skills Professional appearance Make learning fun for the participants Easily connect with your audience Responsibilities: Partners with Dealer Development Managers (DDM) to schedule and provide learner-centered, performance-based, hands-on training for new and existing DMP dealer installation, technical service, central station, and sales personnel.
Partners with new DMP dealer installation & service teams to make transition to DMP a good experience, training new dealers
within four weeks of placement of their stocking order.. Accompanies new dealers on their first DMP installation to answer questions, provide assistance, etc.
Assists with receiver system, automation system, and remote programming software installation. Transforms technicians into experts in the design, installation, programming, troubleshooting, and operation of DMP systems. Completes class activity and rosters within the assigned CRM/LMS tools. Uses these tools and Dealer Dashboard to identify specific dealer training needs. Meets or exceeds performance metric goals and expectations. Travels to conduct on-site training classes and regional training events. Reports to work on time, impeccably
groomed in clean, pressed, appropriate clothing in good repair.
Flexibility is required, as some travel and training may be needed in other regions and may sometimes require weekend travel. Conducts training webinars. If you are REALLY good at what you do, shine in a collaborative, team-oriented culture and are driven to deliver top-notch training, we want to hear from you. Apply online at /careers EOE/Vet/Disabled Job Posted by Applicant Pro
