responsible for the post-implementation support including incident, performance, capacity, continuity and problem management activities. The Systems Analyst/Programmer III-ERP is responsible for the preparation and maintenance of system documentation to be used by the IT staff and user community.
The Systems Analyst/Programmer III-ERP also serves as a team lead for assigned projects, maintains and upgrades project plans and schedules and ensures IT testing is scheduled and documented SUPERVISION RECEIVED: Works under the general supervision of the Program Manager. On specific IT projects may be supervised by a team lead or project manager. SUPERVISION EXERCISED: Exercises supervision
of assigned vendor resources and IT project team. ESSENTIAL DUTIES AND RESPONSIBILITIES: Application Development Reviews application design prior to buy or build decision to ensure service levels can be met and recommends any performance enhancements prior to implementation Codes, configures, implements, maintains and supports, new and upgrades to software applications (in-house and third party software) and interfaces to ensure processes and functionality of the applications comply with the organization's requirements, processes and standards.
Develops and maintains technical documentation for applications. Post-Implementation Support Supports the resolution of incidents and problems
with software application functionality. Researches and corrects problems with the system applications code during production processing in an efficient and timely manner ensuring system recovery and integrity.
Is available to execute and carry out IT Continuity and Disaster Recovery Plans Serves as team lead for assigned projects and updates/maintains project plans and schedules as required. Mentoring & Professionalism Maintains professional interaction with the application development staff, user and extended IT community (i. e. project teams) to ensure adequate system functionality, promote team participation and encourage user confidence in the Application Development Staff's quality of service.
Provides assistance to Systems Analysts/Programmer I and II personnel ensuring that all technical design work, coding and testing are done in a manner that meets or exceeds design and testing requirements and standards. SECONDARY DUTIES: Performs related duties as required. MINIMUM QUALIFICATIONS: Education and Experience : A Bachelor's degree program in management science, engineering management, computer science or related field; and Five (5) to seven (7) years experience supporting enterprise wide applications; or Any equivalent combination of education or experience.
Necessary Knowledge, Skills and Abilities: Extensive knowledge of programming languages, troubleshooting techniques, database structures, triggers and procedures, application server platforms, and database query tools. Knowledge of the following is a plus: MS. Net, J2EE, Crystal Reporting, ORACLE, SQL Server and PL/SQL. Knowledge of Infor Lawson or comparable system preferred. Strong analytical and interpersonal skills Excellent written and oral communication skills. SPECIAL REQUIREMENTS: A valid Massachusetts driver's license. Information Technology Infrastructure Library (ITIL) Foundation Certification is required or the ability to obtain within one year.
Formal training or certification in programming methodologies and System Development Life Cycle methodologies is required or the ability to obtain within one year. TOOLS AND EQUIPMENT USED: Office equipment as normally associated with the use of telephone, personal computers including word processing and other software. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is occasionally required to walk and stand. Specific vision abilities required by this job include close vision and color vision, and the ability to adjust focus. WORK ENVIRONMENT: The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee occasionally works in various field settings and in an office environment. The employee regularly works near moving mechanical parts, and is occasionally exposed to risk of vibration. The noise level in the work environment is very loud in field settings, moderately loud at other work locations and moderately quiet at office settings. Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, interaction or gender, interactionual orientation, gender identity or expression, genetics, or veteran status.
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