IT support tasks and some data entry. The position is based in a helpdesk environment in Castle Rock. Customer Service Representatives must have excellent communication skills and knowledge of MS Word, Excel and customer database systems. Previous customer service experience with conflict-resolution is a plus.
We are ready to hire a results-oriented Customer Service professional today, so contact us immediately! Job Posted by Applicant Pro
transactions from beginning to end, and assist them in determining their financial needs, and match those needs to Altra's products and services. Solutions Specialist will also assist and show members how to use Altra's self-service technology in the branch and perform Member Service and Consumer Lending functions, including, but not limited to: Opening and closing of accounts Processing account changes Completing share certificates Work with IRA and Trust accounts Process loan applications via phone, fax, internet, and in-person Present loan products to members and provide loan recommendations Perform savings bond redemptions Gift card sales Notary services, cashier's checks Print debit cards
and handle member transactions as needed Refer members to Real Estate Lending, Altra Financial Advisors and Business Lending Qualified candidates will be required to have a High School diploma, GED or HSED.
A two-year degree in business or a related field would be preferred, but not required. One (1) to three (3) years of financial or retail experience is required. Lending and sales experience would be helpful, but not required. Candidates must have strong knowledge of e-service products and be able to sell, promote and educate members on those products' functionality. Bilingual ability is a plus! This position will be 40 hours a week, Monday through Friday from 8:30 a. m. to 5:30 p.
m. and may require some flexibility within the posted office hours.
Pay and Benefits: Competitive starting rate of $18.57+ per hour, plus participation in an incentive plan Bilingual pay premium of $1.00/hour, after completing and passing the Spanish or Hmong speaking exam Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options Up to a 6% Employer-matched 401(k) + additional 3% employer contribution Paid time off, volunteer time off, and your birthday off (paid)! Employee-only perks and discounts Why join the Altra team? Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University! An Innovative and forward-thinking culture driven by our dedicated Business Innovation team. An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1, and an on-site fitness center at our Onalaska Operations Center!
Altra is proud to be a Great Place to Work certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life! We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong! Qualifications Education Associates of Business Administration (preferred) High School or GED (required) Experience A two-year degree in business or a related field would be preferred, but not required.
(preferred) One (1) to three (3) years of financial or retail experience is required. (required) Lending and sales experience would be helpful, but not required. (preferred) Strong knowledge of e-service products and be able to sell, promote and educate members on those products' functionality. (required) Bilingual ability is a plus! (preferred)For more details: jobs-search. org/solutions-specialist_tyler-c448626/solutions-specialist-tyler-west-loop-office-tyler-tx-tyler_i1971793660
