Description Provide remote and in-office technical assistance for issues related to computer software and hardware including installation, modification, and repair. Support computer systems utilizing Azure Active Directory and Microsoft core products. Support mobile devices utilizing Android and/or i OS.
Support communications with software vendors for various applications. Analyze and identify trends in issue reporting. Create and close helpdesk tickets. Respond to inquiries via phone, email, and chat. Develop and maintain training manuals and SOPs. Qualifications Minimum of a two-year technical degree within six months of completion in a related field OR two years of equivalent experience.
Comp TIA A+ certification, relevant completed coursework, or plans to complete within six months. Familiarity with basic networking concepts. Strong analytical, technical, problem solving, and organizational skills.
General knowledge of customer service and ability to work with staff members personally or remotely. Excellent written and oral communication skills with attention to detail. Must be able to sit and/or stand for extended periods of time. Must be able to handle challenging employees and/or situations. Ability to lift at least 25lbs. Valid driver's license and ability to provide your own transport to Eau Claire, Spooner, Tomah, or Wausau. Skills or prior training with SQL considered
advantageous in this role. If you are a career-oriented and highly motivated individual interested in being part of a growing firm, we want to hear from you!
We offer comprehensive benefits and a generous personal time off program. This position requires you to have authorization to work in the United States for any employer. We will not provide sponsorship for this position. Equal Employment Opportunity/Affirmative Action Employer
but not submit an application for this open position. ) Thank you. Description Overview Primary Responsibilities The Technical Writer works within the Operations department where direction and assistance are provided by the PWS Lead and Training Manager. As a Technical Writer, you will utilize stakeholders to understand processes to capture knowledge and recreate this information into many different forms of documentation including how-to guides, troubleshooting guides, one-point lessons, and standard operating procedures (SOPs) to help strengthen continual training within the organization.
In this role, you will build knowledge within the entire manufacturing process as well as the maintenance
department and Quality procedures. This will be a Monday - Friday position with a tentative schedule of 8am - 4:30pm. Hourly non-exempt position with a payrate of $28-32 an hour due to experience.
Scope of the Role Knowledge and Skill Requirement • Using defined formats and/or style guides, the incumbent prepares written descriptions of work processes and includes visual aids as necessary and appropriate. • Interview subject matter experts to determine work processes and identify and resolve any gaps in instructions and ensure all Perrigo requirements are met by document content. • Contributes to the development of new documentation to produce requested results. • Assist with creation
of training material for Perrigo systems and processes. • Recommends modifications to standard operating procedures, logs, forms, attachments, checklists.
• Advises departments on the creation of new standard operating procedures. • Fulfill requests from the Document Change Request Form process as needed. • Contributes to projects resulting from the root cause analysis process. • Clearly communicates any barriers or resources needed to complete all requested changes within timelines given. • Creation and ownership of weekly site communication around trending topics. Experience Required Requirements: • Associates Degree in Technical Writing or Communications preferred; or minimum of 3 years' experience in Technical Writing.
• Effective communication skills, written and oral. • Previous experience in a highly automated environment preferred. • Experience in FDA regulated facilities such as medical, medical, or infant formula heavily preferred. • A strong working knowledge of Microsoft Office applications. • Must be able to work on multiple concurrent projects and work successfully in a team environment. External applicants please note: To apply to this position please click the APPLY button at the bottom of the application. (The SAVE button will only save your profile information but not submit an application for this open position.
) Thank you. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. Our full Equal Employment Opportunity and Affirmative Action Policy Statement is available on our main career site in English and Spanish and will be provided in other accessible forms for persons with disabilities. #DIV
