in a courteous and professional manner. Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson Motor Clothes/Merchandise. Selling of Harley-Davidson Motor Clothes/Merchandise to dealership customers appropriate to their preferences and needs by applying the RPM Sales Process.
Duties and Responsibilities Provide excellent customer service to all of the dealership’s customers. Greet customers immediately, in a courteous and friendly manner. Meet customer needs, offers options, resolves problems and follows up with customers. Ensure full customer satisfaction without unnecessarily referring customer to other staff members. Maintain
friendly, helpful demeanor. Provide professional, knowledgeable, courteous customer service. Assist customers in locating merchandise, offer additional product that compliments the purchase, takes special orders, answers questions, communicates policies on returns and exchanges.
Point out any sales, specials, new merchandise, fast-selling and slow-selling stock to customers. Notify customers when special orders or back-ordered items are received. Possess the ability to work with several customers at one time while maintaining individual customer satisfaction. Monitor for shoplifting. Perform cashiering functions in accordance with company cash handling policies and procedures. Does not
accept checks unless processed through cross checks. Use appropriate verification procedures for credit card purchases.
Follow the Premiums Checkout Process the company has in place. Maintain accurate customer list in database. Check price tags for alterations. Keep sales floor and displays neat, clean and fully-stocked. Ensure merchandise is attractively displayed and appealing to customers. Maintain showroom product availability by stocking shelves and displays. Maintain thorough knowledge of inventory. Maintain cashiering desk and areas dust free, clean, and organized. Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
Assist with answering incoming calls and directing them to the appropriate person or department. Handle telephone transactions quickly, and courteously. Make tags for damaged merchandise, delivers daily to designated area. Appropriately takes in customers’ defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to designated area. Follow the Ticket to Ride process for customers purchasing bikes. Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
Stay up to date on all required HDU courses. Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues. Assist Motor Clothes/Merchandise Manager with attaining retail sales plans in Motor Clothes/Merchandise. Follow and practice the RPM sales process providing all customers with consistent treatment. Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
Conduct or participate in periodic physical inventory of all merchandise. Assist with set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc. Follow all procedures to complete all paperwork and trackers accurately and in a timely manner. Remain alert and on the floor at all times. Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to “make things right”, as specifically directed by the Motor Clothes/Merchandise Manager. Comply with all company and department policies and procedures.
Perform other related duties as assigned or requested. Supervisory Responsibilities None Qualifications & Job Requirements High School Diploma or equivalent degree or greater required. Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience. Prefer knowledge and experience with selling of Harley-Davidson Motor Clothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them. Ability to take initiative and problem solve. Excellent verbal and written communication skills.
Ability to present oneself as well as the company in a professional manner. Knowledge of applicable laws/policies/principles/etc. Proficient in the use of a personal computer and corresponding programs. Good attention to detail. Great interpersonal and customer service skills required. Approachable, likeable, and enthusiastic personality. Ability to get along with broad customer base. High energy level needed. Be self-motivated, positive, driven and helpful. Ability to handle confidential information responsibly. Great customer service, excellent personal communication, and demonstrated closing skills.
Physical Demands Requires the use of both hands. Frequently required to bend, stoop, crouch, reach and lift 50lbs of material. Requires standing and/or walking for extended periods of time. Working Conditions Normally indoors, however, some outdoor work is required during open houses or other events. The noise level in the work environment can be loud. Occasionally exposed to exhaust fumes or other airborne particles. In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.
level of customer satisfaction. Maintain clean, efficient work areas and service facility, including company property such as work trucks and trailers. Transferring units in and out of the Service Department. Forklift operations. Washing/Detailing all units.
Unloading new units off freight trucks. Assembly and PDI of new units. Maintaining the entire lot. Perform other related duties as assigned or requested. Supervisory Responsibilities None Qualifications & Job Requirements Must have 2+ years of motorcycle experience. Capable of pushing and loading motorcycles. High school diploma or equivalent. Valid driver’s license and motorcycle endorsement. Clean driving record. Knowledge and experience
with sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them. Passion for the motorcycling lifestyle and riding community.
Attention to detail. High energy level needed. Maintain a positive attitude and relationship with all other employees. Ability to work a flexible schedule including weekends, Holidays, and evenings. Proficient in meeting deadlines on a timely manner. Physical Demands Requires the use of both hands. Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material. Requires the ability to balance and push an 800+lb motorcycle. Working Conditions The noise
level in the work environment is usually loud. Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles. Frequently works near moving mechanical parts. In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.
expectations. The ideal candidate will have a strong working knowledge in powder and liquid manufacturing, maintenance, continuous improvement and is ready to roll up their sleeves and get the job done! Position: Manufacturing Engineer Pharmatech Labs is on a mission to create exceptional products for our customers.
Founded in 2013 to fulfill customer demand for supplement contract manufacturing work just south of the Point of the Mountain. Pharmatech Labs has grown to be one of the premium full-service contract manufacturing supplement manufacturing companies in the United States. Poised for substantial growth in 2023 and looking for a hands-on Manufacturing Engineer to deliver on tough
challenges and lead change in this highly competitive industry. We are a very client-driven group of professionals that take pride in being better than those that are bigger than us.
Responsibilities: As a Manufacturing Engineer specializing in powder and beverage processing production lines, your key responsibilities will include: Production Line Design: Collaborate with cross-functional teams to design and optimize production lines for the manufacturing of powdered and beverage products, ensuring efficiency and adherence to quality standards. Project Management: Take ownership of projects related to production line enhancements, equipment upgrades, and process improvements from conception
to implementation. Troubleshooting and Support: Provide technical expertise and support to resolve production issues, equipment malfunctions, and process deviations to minimize downtime and maintain production efficiency.
Process Analysis: Conduct thorough analysis of existing manufacturing processes, identifying areas for improvement, and implementing solutions to increase productivity and reduce waste. Line Validation: Conduct line validation activities to ensure compliance with industry regulations, safety standards, and product quality requirements. Requirements: To excel in this role, you must possess the following qualifications and skills: Bachelor’s degree in Mechanical engineering, Industrial engineering, or a related technical degree.
2-5 years of experience as a Manufacturing Engineer in a factory setting, with a focus on powder and/or beverage processing production lines and equipment a plus. Proven expertise in production line design , with a track record of successful projects that improved efficiency and reduced production costs. Strong project management skills, with the ability to lead and coordinate cross-functional teams effectively. A self-starter with a take-charge attitude , capable of driving initiatives independently and delivering results in a dynamic manufacturing environment.
Troubleshooting proficiency to identify and resolve technical issues efficiently to minimize downtime. Experience in process analysis and continuous improvement methodologies (e. g. Lean, Six Sigma). Familiarity with line validation processes and regulatory requirements for the food and beverage industry. Benefits: We offer competitive compensation, based on experience and personal/company goals. Comprehensive benefits package, including Medical, Dental, and Vision coverage available from the first of the month following 30 days of employment.
401K plan for retirement savings. Company-sponsored Life Insurance and Employee Assistance Program. Generous paid time off, including 3 weeks of PTO and 8 Paid Holidays (Accrued and pro-rated based on your start date). Pharmatech Labs is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, interaction, interactionual orientation, national origin, ancestry, gender, gender identity, or any other characteristic protected by law. Join us in our mission to create exceptional products and make a significant impact in the supplement manufacturing industry.
If you are a results-oriented, proactive leader with a passion for excellence, we encourage you to apply for the Manufacturing Engineer position at Pharmatech Labs. Together, we can achieve greatness and continue exceeding expectations for our valued customers.
