use of diagnostics and help request tracking tools as well as hands-on investigation and solution development. The application support specialist works within Andor Health’s information technology (IT) department to help end users with the operation and functionality of software applications purchased.
This specialist will work with individual end users or corporate accounts in professional applications. This often involves heavy telephone traffic, although the specialist may be assisting customers through emails and messaging as well. It is of utmost importance that the specialist has extensive knowledge of the applications he or she supports. Product certification will be provided via
regular examinations that backss application knowledge. Scripted steps to application support including execution and documentation of these steps with each support ticket is expected of this role.
In some situations, application support specialists may be called upon to assist with these scripted help steps to maintain effectiveness of support and to adjust to customer needs. Position Responsibilities: Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner Document all relevant end user identification information and clear articulation of problem or issue Build rapport and elicit problem details from client end users
Prioritize and schedule issues for resolution. Escalate issues (when required) to the appropriate experience level of technician Record, track and document all requests through problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Apply diagnostic methodologies to aid in problem resolution Perform post-resolution follow-ups to ensure client satisfaction Develop help sheets and knowledge base documents for end users as appropriate Manage internal ticket system to identify reoccurring issues and escalate as appropriate Basic Qualifications: Associates degree and/or 3-4 years work experience in an application support position Knowledge of basic computer hardware/software Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Strong documentation skills Knowledge of MS SQL Ability to present ideas in concise, user-friendly language Preferred Qualifications: Experience in healthcare industry Experience with ticketing system(s) Experience with mobile applications EMR integration experience is a plus Experience analyzing application logs is a plus Experience in Microsoft Office applications including Excel and Outlook Working arrangements Hours required to complete projects/assignments The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.
Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position. At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and post-acute organizations across the globe.
Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, interaction, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, interactionual orientation, or gender identity or expression or any other legally protected category.
Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans Drug Free Workplace EEO Law Poster and Supplement
or sophisticated support problems through independent judgment and advanced problem-solving skills. The Application Support Specialist III works within Andor Health's information technology (IT) department to assist the Tier I and Tier II support team and assisting end users with the operation and functionality of software applications purchased.
This support specialist will work with various departments, individual end users or corporate accounts in professional applications. This often involves heavy traffic via email, communications, and messaging as well. It is of utmost importance that the ideal candidate possesses extensive knowledge of the applications he or she supports. Product
certification will be provided via regular examinations that backss application knowledge. Scripted steps including execution and documentation of these steps with each support ticket is expected of this role.
Creation/editing with these scripted help steps to maintain effectiveness of support and to adjust to customer needs. Position Responsibilities: Maintain a log of system issues and conveys customer feedback to product development staff Possess expert knowledge of organization's products Serve as a Tier III technical resource to other team members Diagnose and resolve complex customer problems in the areas of system configurations/setup, product functionality, and bugs/enhancements
Document problems and solutions to train lower-level support on how to properly address customer or product problems Communicate with product development department to improve on current design or to identify possible problems with design Stay abreast of current technology in products, design changes, and new products offered Expected to provide mentoring, training and training content development for customer and Support employees Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner Document all relevant end user identification information and clear articulation of problem or issue Build rapport and elicit problem details from client end users Escalate issues (when required) to the appropriate experience level of technician Record, track and document all requests through problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Apply diagnostic methodologies to aid in problem resolution Perform post-resolution follow-ups to ensure client satisfaction Develop help sheets and knowledge base documents for end users as appropriate Manage internal ticket system to identify reoccurring issues and escalate as appropriate Basic Qualifications: Bachelor degree and/or 3-4 years work experience in an application support position Typically requires 5+ years' experience with healthcare products in a support, development or consultancy environment, of which at least 5-7 years' experience is in developing the assigned products and a demonstrated competence in functional or technical components of the assigned products using.
NET, C#, SQL, Angular JS, Responsive Design, Java Script Extensive knowledge of computer hardware/software Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Strong documentation skills Mastered ability to present ideas in concise, user-friendly language Preferred Qualifications: Experience in healthcare industry Experience with ticketing system(s) Experience with mobile applications EMR integration experience is a plus Experience analyzing application logs is a plus Experience in Microsoft Office applications including Excel and Outlook Working arrangements Hours required to complete projects/assignments The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.
Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position. At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and post-acute organizations across the globe. Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, interaction, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, interactionual orientation, or gender identity or expression or any other legally protected category. Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada.
Verification of employment eligibility will be required as a condition of hire. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans Drug Free Workplace EEO Law Poster and Supplement
and help request tracking tools as well as hands-on investigation and solution development. The Application Support Specialist II works within Andor Health's information technology (IT) department to assist the Tier I support team with the goal of helping end users with the operation and functionality of software applications purchased.
This support specialist will work with various departments, individual end users or corporate accounts in professional applications. This often involves heavy traffic via email, communications, and messaging as well. It is of utmost importance that the ideal candidate possesses extensive knowledge of the applications he or she supports. Product certification
will be provided via regular examinations that backss application knowledge. Scripted steps including execution and documentation of these steps with each support ticket is expected of this role.
In some situations, application support specialists may be called upon to assist with these scripted help steps to maintain effectiveness of support and to adjust to customer needs. Position Responsibilities: Field incoming help requests from clients via telephone and ticket tracking system in a professional and courteous manner Document all relevant end user identification information and clear articulation of problem or issue Build rapport and elicit problem details from client end users Prioritize
and schedule issues for resolution. Escalate issues (when required) to the appropriate experience level of technician Record, track and document all requests through problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Apply diagnostic methodologies to aid in problem resolution Perform post-resolution follow-ups to ensure client satisfaction Develop help sheets and knowledge base documents for end users as appropriate Manage internal ticket system to identify reoccurring issues and escalate as appropriate Basic Qualifications: Bachelor degree and/or 3-4 years work experience in an application support position Knowledge of basic computer hardware/software Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Strong documentation skills SQL Server 2008 and higher experience 3-4 years HTML, Java Script, XML experience 3-4 years Proficient writing T-SQL scripts to check the data updates Ability to present ideas in concise, user-friendly language Preferred Qualifications: Experience in healthcare industry Experience with ticketing system(s) Experience with mobile applications EMR integration experience is a plus Experience analyzing application logs is a plus Knowledge of MS SQL is a plus Experience in Microsoft Office applications including Excel and Outlook Working arrangements Hours required to complete projects/assignments The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.
Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and post-acute organizations across the globe. Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, interaction, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, interactionual orientation, or gender identity or expression or any other legally protected category.
Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans Drug Free Workplace EEO Law Poster and Supplement
the world, with top-selling videogame franchises, award-winning interactive technology, fan programs, and cross-platform digital experiences. EA SPORTS creates connected experiences that ignite the emotion of sport through industry-leading sports video games, including Madden NFL football, EA Sports FC soccer, NHL® hockey, and EA SPORTS UFC.
EA SPORTS Madden NFL is the best-selling sports property in U. S. Video game history. Madden NFL is an immersive, simulation-based, authentic NFL interactive experience, empowering fans to play out their NFL fantasy of winning the Super Bowl (and much more). Madden NFL has entertained fans over three decades with more than 130 million lifetime units
sold. As a central team within the Madden project, we deliver the tools that are used by Live Content producers to support many dynamic features in our game. As such, you would work with our internal customers to design and implement new features and upgrade the existing features.
So, whether you prefer working on new functionality, improving existing implementation, or fixing production issues, you will have the chance to contribute to applications that have an impact across the entire Madden game. This is a hybrid role based out of our Orlando office. Required Qualifications Bachelor's degree in Computer Science, Engineering, Software Engineering or equivalent 2+ years of professional
software development experience Experience writing, developing & maintaining REST or Graph QL API's Experience designing maintainable, structured, and documented code Experience with object-oriented design patterns Excellent debugging skills Full Stack web development experience Required Technical Skills Java, C#/.
NET Framework/. NET Core, Typescript/Javascript Single Page Application frameworks such as Angular, React or Vue. js SQL/My SQL experience Experience with source control software such as Git or Perforce C++ is a nice-to-have About Electronic Arts Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We're looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more.
Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, interaction, gender, gender identity or expression, interactionual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law.
EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
development Write well designed, testable, efficient code Produce specifications and determine operational feasibility Integrate software components into a fully functional software system Develop software verification plans and quality assurance procedures Document and maintain software functionality Tailor and deploy software tools, processes and metrics Serve as a subject matter expert Comply with project plans and industry standards Basic Qualifications: Proven working experience in software engineering BS degree in Computer Science or Engineering Hands on experience in designing interactive applications Ability to develop software in C, C++, C#, Java or other selected languages Excellent
knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC) Experience with test-driven development Mastery in software engineering tools Ability to document requirements and specifications Familiarity with software development methodology and release processes Preferred Qualifications: Experience in healthcare industry Experience with mobile applications EMR integration experience is a plus Experience developing and consuming REST APIs or any other type of web service Experience with some of the Microsoft Azure services such as App Services, Service Bus (MQ), Service
Fabric, Web Jobs, Tasks and/or other related services Familiarity with Microservice architecture The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.
Management reserves the right to add, modify, change, or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position. At Andor Health, our greatest strength comes from bringing together talented people with diverse perspectives to support the technological needs of physicians, hospitals, and post-acute organizations across the globe.
Andor Health offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance, and retirement savings. Andor Health's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, interaction, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, interactionual orientation, or gender identity or expression or any other legally protected category.
Applicants for North American based positions with Andor Health must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. EOE Minorities/Females/Individuals with Disabilities/Protected Veterans Drug Free Workplace EEO is Law Supplement Keywords: software engineer, Saa S, C, C++, Java, SQL, ORM, JPA2, Hibernate, JSF, Wicket, GWT, Spring MVC, computer science, engineering
