and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier. We enjoy the important work we do every day in service to our members, partners, colleagues and communities.
To learn more about who we are at Point32Health, click here. Job Summary Provide technical and break/fix support for all PC desktop hardware and software; peripherals such as printers, and mobile devices; Respond to incoming helpdesk incidents: diagnose and troubleshoot problems; coordinate desktop computer and software installations, and provide end-user training on desktop hardware, software, and telephone systems.
Key Responsibilities/Duties - what you will be doing Diagnose and resolve desktop/laptop/mobile devices/peripherals related hardware and software issues logged as incidents into the ITSMInstall, configure, maintain, and upgrade PCs, laptops, printers and mobile devices in a highly secured networked environment Perform client software installation and configuration.
Assist with Desktop Support, Desktop Asset Services, Infrastructure Services and Corporate Agenda projects and initiatives. Maintain the highest-level possible technical computer systems technology skills/knowledge with constant education through individual. CBT and/or classroom (physical and/or virtual). #LI-Onsite#LI-JS1
Qualifications - what you need to perform the job EDUCATION: Bachelors Degree or equivalent business and/or technical experience preferred EXPERIENCE: Requires a background of 1-3 years PC support experience.
Must have thorough knowledge of the MS Windows operating systems, MS Active Directory, MS SCCM and MS Office 365 suite. Knowledge of i OS and mobile device management system(s). Previous experience providing technical support in a highly secured environment preferred SKILL REQUIREMENTS: Requires strong technical skills and aptitude for learning new software programs, performing hardware and installing applications. Requires strong analytical and problem-solving skills, decision-making ability and the ability to work well under stress and time pressures.
Must be able to understand the managed care business to provide effective support and service to customers. Requires strong interpersonal skills. Requires the ability to effectively communicate with customers and provide high quality customer service and support. Salary Range Compensation & Total Rewards Overview The annual base salary range provided for this position represents a broad range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; equity with internal colleagues; and other conditions of employment.
As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage Retirement plans Paid time off Employer-paid life and disability insurance with additional buy-up coverage options Tuition program Well-being benefits Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit www.
point32health. org/careers/benefits/ Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation.
Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, interactionual orientation, national origin, genetics, disability, age, or veteran status.
PDN-9ad352e2-8bac-4b1d-b293-c39506dc1eef
and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier. We enjoy the important work we do every day in service to our members, partners, colleagues and communities.
To learn more about who we are at Point32Health, click here. Job Summary Lead IT Specialist supports the ongoing operations and helps champion improvements and advancements within the processes used to support IT portfolio of systems and applications. Key Responsibilities/Duties - what you will be doing Portfolio Management: Support the maintenance and documentation of Point32Health's portfolio of IT systems and applications.
Execute operational processes within the portfolio, identify inefficiencies and develop process improvements where needed. Evaluate the performance and relevance of each system/application in the portfolio.
Change Management/Service Optimization Provide governance to Change Management by defining and revising standards, ensuring consistency in practice, and gathering metrics of its utilization. Increase Change Management engagement and planning across the corporation by identifying potential areas of opportunity of refinement. Collaborate with project stakeholders to prepare for change and develop change management strategy by reviewing project scope, and conducting change impact backssments.
Ensure the change management playbook remains current and aligned with the most up to date best practices and operational processes Provide insight, guidance, and coaching to project teams and leadership on change management activities.
Champion Service Optimization by setting strategic goals for service journey mapping and standards for performance monitoring and reporting. Risk Management: Identify and mitigate risks associated with the IT portfolio. Implement best practices for security and compliance within systems. Performance Monitoring: Establish KPIs and metrics to measure the performance of IT systems. Regularly backss and report on the health and efficiency of the portfolio.
Resource Estimation: Work with the resource management team in defining a review/estimation schedule to gather estimates, update internal systems, and share results with stakeholder Help define reporting needs and additional improvements within the system to increase process efficiency Other projects and duties as assigned. Qualifications - what you need to perform the job Education, Certification and Licensure Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred). Knowledge/experience with Change Management/Prosci educated preferred.
Knowledge/experience of ISO, Six Sigma, Lean practices preferred. Knowledge/experience of BPMN/process modeling methodology preferred. Experience (minimum years required) : 5 years proven experience in IT portfolio management and systems leadership. Skill Requirements Strong knowledge of IT governance, project management, and risk management. Excellent communication, interpersonal, and customer service skills. Ability to collaborate with cross-functional teams. Strong analytical and problem-solving abilities. Independent worker able to take constructive actions with minimal direction Possesses solid organizational skills and can effectively define and lead a meeting, maintaining objectives while dealing with fast-paced changes Technical adept and able to understand complex systems and clearly relay to a non-technical audience Ability to work with peers and management teams to identify and define process flow of complex systems Working Conditions and Additional Requirements (include special requirements, e.
g. lifting, travel) : Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
May be required to work additional hours beyond standard work schedule. Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts.
Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, interactionual orientation, national origin, genetics, disability, age, or veteran status. PDN-9ad35313-2a75-4c49-af39-43376a4d0864
