health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that work hard and play hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.
SUMMARY: The Help Desk Technician works to manage corporate technology needs, including implementing and maintaining work stations and other infrastructure in multiple sites. Primary duties include solving a variety of OS, application, and other problems, both remote and onsite. The position demands expert knowledge in windows systems, applications, and basic networking.
RESPONSIBILITIES: Troubleshoot a broad range of desktop and server problems. Perform hardware and software installations. Assist employees with desktop, systems, updates, Microsoft, and other issues.
Provides IT support over the phone and onsite. Documents service tickets and final resolutions. Maintains broad knowledge of new technologies and identifies those that may benefit company. Implements and upgrades corporate systems and networks. Team player of a 24x7 support staff, which requires periodic on call and weekend support. Other duties as assigned. QUALIFICATIONS: 3+ years advanced troubleshooting of desktop OS and application issues. Strong soft skills, including customer service
and friendly personality. Excellent relationship building and communications skills.
Ability to install and manage Windows and Mac systems. Fundamental understanding of TCP/IP and DNS. Exposure to active directory and corperate environments. Net+, A+ and/or CCENT certifications a plus. Working knowledge of Active Directory administration and other MS technologies. IT certificates a plus (e. g. CCNA, Microsoft, Comp Tia). Broad and thorough experience with IT support required. Experience with MLM or network marketing a plus. Ability to operate without close supervision and handle significant time and other pressures. If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today.
We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products. Job Posted by Applicant Pro
