system, RIBridges. This includes coordination between State agency (business and IT) personnel, as well as vendors involved in identifying and resolving system defects. Responsibilities include Quality Control (QC) analysis and Business analysis performing quality control checks on behalf of the State to ensure that critical performance standards and KPIs are consistently met.
The Sr Systems Analyst requires strong analytical skills, attention to detail as well and solid communication skills. Responsibilities include: Perform timely QC audits of key system deliverables (i. e. Client Notices, Benefits Eligibility Determinations) to ensure they meet acceptable standards as defined by the
business Identify system failures by tracking and participating in the review of 200+ samples per month and logging issues and key findings. Conduct research to review policies and system documentation as needed in support of the audit findings.
Work directly with the business and IT to review findings and gain consensus on whether QC failures are valid. Ensure defects are logged for valid failures. Provide a thorough impact backssment of each failure and escalate any critical defects to the business. Assist the business in prioritizing defects to improve or sustain the pass rates for each Key Performance Index (KPI). Provide regular reports on QC sampling progress, pass/fail rates, and
key findings. Function as a Systems Analyst in situations requiring a liaison between Agency, IT, and Vendor resources to communicate requirements and ensure delivery and compliance.
Conduct complex and difficult technical work in systems analysis; to assist a superior in complex and difficult systems analysis; and to do related work as required. Works under the general supervision of a superior from whom are received general and specific work assignments and instructions; work is reviewed in process and upon completion for the proper application of required system analysis techniques. Conduct studies of operating departments' procedures, or the processing of data, to determine the feasibility of converting business processes or problems to automatic data processing Ascertain the nature of the project, the form and adequacy of source information, the specific work operations necessary, and the nature and form of results required.
Prepare input-output and flowcharts to show the sequence of operations and computations. Coordinate and participate in testing system updates. Develop & utilize processes to track and manage change requests and defect tickets. Create and update regular status reports of work performed. Other duties as assigned. Minimum Requirements A minimum of 6-10 years of experience with large software programs from a variety of system integrators/software vendors in the public sector is preferred; however, private sector experience will also be considered.
Bachelor's degree, preferably in computer science or information technology, or equivalent experience. Strong computer, hardware, software, and analytical skills. Ability to learn quickly and work with limited oversight and supervision. Proven ability to backss business needs and translate them into relevant solutions. Demonstrated ability to build effective partnerships with key business stakeholders, IT, and outside vendors.
Proven leadership and planning skills and a history of delivering key work products on time and with high quality. Experience with the Software Development Lifecycle (SDLC), and user acceptance testing. The ability to communicate effectively. Familiarity with Human Services programs such as Supplemental Nutrition Assistance Program (SNAP) Temporary Assistance for Needy Families (TANF) and other Social Programs (Medicaid) is a must. Required knowledge of JIRA, Excel, and Power Point.
