Coordinators are responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance. Patient Transfer Coordinators will routinely interact with both external and internal customers, including but not limited to: hospital personnel, physicians, administrators, transport vendors and other key personnel by performing the following duties.
Experience: • Preferred 1+ year prior experience in the health care environment • Preferred 1+ year customer service experience • EMS dispatch experience preferred • Knowledge of medical terminology required • Computer based phone systems, VOIP/Digital Duties: Promotion to Coordinator
I requires meeting all requirements of the Patient Transfer Coordinator Trainee and successfully passing a skills backssment, written evaluation, and oral board within 18 months of hire.
Additional requirements include demonstrated competency in the following areas: - Focused interaction with singular clients and mental health transfers - Setting up transports - Auto-launch or Auto-dispatch air or ground ambulances - Knowledge of Levels of Service - Knowledge of County EMS Regulations related to ambulance Levels of Service - Discharged patients - Private residence - Skilled Nursing - Long Term Acute Care (LTAC) - Insurance notifications - Kaiser EPRP notifications - Blue Shield Notifications
- Transport follow-ups for ground - Bed Checks - EMTALA Transfers (ED to ED) - EAP - Building patients from face sheets and using Client EMRs - Increased Typing Speed of 40/WPM net - Demonstrated working knowledge of LVM software -Proficiency using clients Electronic Medical Record programs, such as Cerner, Epic and Medi Tech - Working knowledge and proficiency in following call algorithms for each client.
- CQI and Close calls with a 90% accuracy rate - Setting Transport - Auto launch categories and process - Difference in ground and sir levels of service - Transport follow-ups - EMSystems - Pulling face sheets and faxing records - Bed Checks - Discharge patients' home and transport arrangements - Insurance - Kaiser first call notifications and contact with EPRP - Insurance - Blue Shield first call notifications o Regulation and Patient Flow process - Client flow charts - EMTALA - HIPAA Education: • High School diploma or equivalent.
• Two-year degree in related field preferred Skills: Credentials/Licenses: • Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience preferred • Must successfully pass all tests associated with the PTRC internal training program. WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, this individual regularly required to use hands to finger, handle, or feel and reach with hands and arms. Individual is frequently required to sit or stand. Individual is also required to talk in, and hear multiple relevant conversations simultaneously. Individual must occasionally lift and/or move up to 10 pounds. Specific vision ability required by this job includes the ability to adjust focus. Management & Judgement: This individual must be able to take responsibility for activities, exercise decision-making, improves processes, products and services, exhibits sound and accurate judgment; supports and explains reasoning for decisions and make appropriate and timely decisions.
Language Skills: Able to read, analyze, and interpret documents; able to respond effectively to inquiries or complaints. Must have the ability to generate reports, presentations, write detailed and complex correspondence and articles using original or innovative techniques and /or style. Mathematical Skills: Must be able to work with basic mathematical concepts such as addition, subtraction, multiplication and division and to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability: Must be able to deal with and resolve problems; foresee and correct potential issues without direct input or supervision. Ability to apply common sense, sound judgment and the understanding to carry out detailed written or oral instructions. Required the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. Check out our careers site benefits page to learn more about our benefit options.
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