for a full-time IT Support Technician (Cellular/Wireless) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Provide superior customer service to internal and external clients making sure all users are equipped with technology to support company and customer's goals.
Act as a primary point of contact for incoming Helpdesk phone calls and emails related to Cellular/MI-FI Mobility, and VTC support. Support various customer software and hardware as needed, including working with third-party service providers to include Apple ABM, MS Intune (Used for Email Services), Blackberry
UEM (Legacy Apps for email services), VTC, and supporting customers with cellular OS 365 services. Responsible for Programming, issuing , maintaining records, and supporting Apple Phones, Apple IPADS, Blackberry devices and Verizon and ATT MIFI (Hotpots) Responsible for inventory and asset management of Cellular/Wireless devices.
Create and maintain accurate documentation to ensure correct procedures and licensing are followed Research best practices for applications. Maintain confidential information as needed Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance Escalate issues to Advanced Services and the Management team as appropriate Provide
basic Video Tele-Conference (VTC) support to NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity for the VTC and O365 MS Teams customers.
Assist with basic IT Tier 1 support when workload allows it. Required Knowledge, Skills and Abilities (KSA) 1-3 years' experience in Technical Support or equivalent experience. Familiar with Cellular and Wireless technologies including Apple, Blackberry, Verizon and ATT MIFI (Hot Spots), Smart Phone and Tablet applications including ABM, MS Intune (Used for Email Services), Blackberry UEM (Legacy Apps for email services). Excellent team and customer service skills, must be thorough, must have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Support to cellular services including: Install and configure Android and IOS applications Install and configure MDM on cellular and wireless devices Provide basic Windows Server Systems Administration Hardware/Software troubleshooting Basic services including file permissions, account provisioning, O365 support, etc.
Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
Christi, TX. Job Description and Responsibilities ESM is looking for a full-time IA / IT Specialist who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: IA Roles: Maintain the Certification & Accreditation and sustain the Authority to Operate (ATO) for two (2) Systems.
Evaluate and enforce Cybersecurity program/policies and ensures Confidentiality, Integrity, Availability, Non-Repudiation and Accountability (IAW Dowdiest 8500.1 series). Regularly interact with customer and/or functional group managers on Cybersecurity related matters. Perform security scans using ACAS to determine
potential points of weakness, recommending a course of action to correct deficiencies. Review IAVAs and determine relevance Update RMF configurations and artifacts in e MASS Work directly with Systems Administrators, the Configuration Manager, Network Administrators and Government personnel to coordinate IA activities.
IT Roles: Conduct quarterly travel to Key West, FL and Corpus Christi, TX to perform hands on IT support related specifically to security compliance actions (this is not a system sustainment/maintenance role). Maintain ACAS software and configurations Run vulnerability scans using ACAS Review STIG configurations Maintain patch compliance Perform remediation of servers and
workstations through patching and other configuration actions as required by STIG, ACAS scans, IAVAs.
Configure and validate secure systems and tests security products and systems to detect security weakness. Required Knowledge, Skills and Abilities (KSA) 2-5 years' experience in Technical Support or equivalent experience. Familiar with the following tools and processes: Do D Information Assurance and Certification and Accreditation Process (DIACAP) certification management and the transition Risk Management Framework (RMF). Information Assurance Vulnerability Alerts/Bulletins (IAVA/IAVB) patches Security Technical Information Guides (STIGS) and checklists Privacy Impact backssment (PIA) Joint Interoperability Test Exemption Request Procedures (JITC Waiver) Enterprise Mission Assurance Support Service (e MASS) Assured Compliance backssment System (ACAS) Excellent team skills, must be thorough, have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Windows Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites Ability to travel.
ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
for a full-time IT Support Technician (Helpdesk/Desktop) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
Act as a primary point of contact for incoming Helpdesk phone calls and emails Open and update Support Requests based on phone calls and emails Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors Provide
superior customer service Configure and deploy workstations and laptops Provide client locations with onsite support as necessary Create and maintain accurate documentation to ensure correct procedures and licensing are followed Create and remove new user and computer accounts within and outside of domain environments Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
Perform regularly scheduled maintenance on desktops, laptops, and servers. Scan and maintain machines for security purposes. Provide technical assistance for common application and hardware issues. Research best practices for applications.
Maintain confidential information as needed Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance Escalate issues to Advanced Services and the Management team as appropriate Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
Other duties and projects as assigned Required Knowledge, Skills and Abilities (KSA) 1-3 years' experience in Technical Support or equivalent experience. Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Support to cellular services including: Install and configure Android and IOS OS's Install and configure MDM on cellular and wireless devices Provide basic Windows Server Systems Administration Hardware/Software troubleshooting Basic services including file permissions, account provisioning, etc.
Provide basic support to Audio Visual systems including Video Wall. Conduct monthly connectivity testing of BGAN Satellite Terminals Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Windows Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
candidates will be responsible for creating accurate interaction notes within the call dispositioning system. EXPECTATIONS Assist customers with resolving loss of internet connectivity and quality of service issues (Wi-Fi & Wired devices), cable television issues, equipment provisioning issues, and issues related to phone service (e.
g. loss of dial tone, quality of service, telephone number porting). Ability to drive customer issue(s) to resolution during the initial customer interaction. Demonstrates the ability to manipulate multiple tools effectively and efficiently (e. g. Knowledge base, various tools that assist with issue diagnosis/resolution) Based on the customers wants and needs,
acts as a product consultant, articulating appropriate product solutions, features and benefits. Demonstrate awareness of company policies and procedures, utilizes sound judgment, and remains within scope of support.
Follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers. Demonstrates the ability and takes ownership to achieve established goals and performance metrics. Comfortable adapting to policy and/or procedural
changes that are communicated via instructor lead training, virtual training, e-mail, and/or verbally via team huddles.
Interacts with customers via telephone Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time. QUALIFICATIONS High School Diploma or equivalent Proficient in Microsoft Windows & Mac OS Technical aptitude as it pertains to navigating multiple windows of information 1+ years of customer service experience in a performance managed environment that is technology focused with high volume troubleshooting via phone Strong typing and oral communication skills Regular and prompt attendance during training and scheduled shifts Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
Winning ATTITUDE and DRIVE FOR SUCCESS, a must! BENEFITS & TIME OFF Excellent base wage Daily / Weekly / Monthly Contests and Prizes Scholarship Opportunities Performance Bonus Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Paid Holidays Reduced or Flexible Hours Family Medical Leave PERKS & DISCOUNTS Employee Discounts Company Social Events On the Job & Continuation Training Professional Development/Advancement Opportunities Volunteer Assistance Program Referral Programs Tons of food and snacks Charity events Casual dress code Tiered promotional opportunities based on performance Individual and Team recognition WHY FOCUS Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.
Apply at /careers or stop by a local office to day!
for a full-time IT Support Technician (Helpdesk/Desktop) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
Act as a primary point of contact for incoming Helpdesk phone calls and emails Open and update Support Requests based on phone calls and emails Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors Provide
superior customer service Configure and deploy workstations and laptops Provide client locations with onsite support as necessary Create and maintain accurate documentation to ensure correct procedures and licensing are followed Create and remove new user and computer accounts within and outside of domain environments Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
Perform regularly scheduled maintenance on desktops, laptops, and servers. Scan and maintain machines for security purposes. Provide technical assistance for common application and hardware issues. Research best practices for applications.
Maintain confidential information as needed Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance Escalate issues to Advanced Services and the Management team as appropriate Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
Other duties and projects as assigned Required Knowledge, Skills and Abilities (KSA) 4+ years' experience in Technical Support or equivalent experience. Excellent team skills, must be thorough, must have excellent communications skills, written and verbal Demonstrate initiative and be results oriented with flexibility and tenacity Demonstrate the ability to continuously adjust priorities to reflect changing circumstances Ability to work in a dynamic cross-organizational team environment Strong dedication to provide quality customer service Effective problem-solving skills and inherent decision-making ability Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Desired KSA Support to cellular services including: Install and configure Android and IOS OS's Install and configure MDM on cellular and wireless devices Provide basic Windows Server Systems Administration Hardware/Software troubleshooting Basic services including file permissions, account provisioning, etc.
Provide basic support to Audio Visual systems including Video Wall. Conduct monthly connectivity testing of BGAN Satellite Terminals Be a positive, self-motivated, and proactive person with the ability to adapt to change and tolerate stressful situations Candidate must communicate effectively with team members, team lead, management, and government customer Must have the ability and desire to research and develop creative solutions to unique problems with minimal supervision Minimum Training, Education, and Certifications Do D8570 IAT Level II (eg: Sec+), Windows Minimum Clearance Secret Physical Requirements Ability to sit, stand, walk for extended periods of time Ability to use a computer Additional Requirements Other duties as assigned Applicants may be required to show proof of a COVID-19 Vaccination Record Card to be eligible for employment at some work sites ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, interactionual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.
additional databases as required supporting new applications. The Contractor shall attend meetings with provider and administrative personnel to gather the raw data needed to create innovative applications that automate and simplify various day to day tasks.
The Contractor will interact with hospital staff leadership and other Information Technology teams in the design, securing, testing, deployment and maintenance of all web applications. The Contractor shall also assist NHJAX personnel by making data available via web-based technology to include Share Point, COTS, Government Off the Shelf (GOTS), Hyper Text Markup language (HTML), Dynamic HTML (DHTML), Extensible Markup Language (XML),
Active Server Pages (ASP) (), and other commonly used web-related technologies. Ensures all supported hardware, software and operating systems are in applied in accordance with Do D, Do N and Local instructions and ensure all databases are encrypted as per Do D requirements.
Provides technical support to internal customers in handling problems or concerns regarding web service issues, feedback, and performance improvement areas. Designs data-driven applications taking customer input into account in all steps of the design process. Qualifications: Bachelor's Degree in Information Technology. Four (4) years of experience developing web applications. Experience with Microsoft. NET, Microsoft
SQL Server Management Studio, SQL Server Reporting Server, IIS, and Microsoft Teams Foundations Server.
Four (4) years of experience using several programming languages techniques and development platforms such as: Visual Basic, Ajax, C#, HTML, Java Script, C++. Java, JQuery, Microsoft. Net. Active Secret Security Clearance or able to obtain a Secret Clearance, US citizen Education and Certification: Current Security +CE (enrolled in CEP) Certification required
ensuring the successful delivery of this vital capability. This is an exciting opportunity to use your skills and experience in the development and integration of a critical USN warfighting capability. The Successful candidate will: Provide direct instruction to students in both classroom and simulator training environments, including: Lectures Computer based learning Desktop simulation Crew-based simulation Supervision of tests and backssments Collect and review student performance and feedback data for use in reporting and backssment of training effectiveness Review, and provide feedback to the Prime Contractor on system Interactive Courseware (ICW), Instructor-Led Training (ILT) lessons, scripts
for Desktop Training Mode (DTM) events; and scenarios for Tactical Crew Coordination Trainer (TCCT) events for technical accuracy and effective instructional strategy.
Have familiarity with classified marking and handling requirements as set forth in Do D and Do N policy. Ensure 100% accountability of classified training materials Collect and disseminate training system performance and discrepancy reports Provide training device testing and acceptance support Basic Qualifications Current Top-Secret clearance BA/BS or 10+ years prior relevant experience and or Masters with 5+ years of prior relevant experience. Ability to plan, organize, prioritize tasks, and complete assigned projects
with minimal supervision Strong technical verbal and writing skills Preferred Qualifications and Experience Excellent interpersonal/communication skills, and the ability to work as part of a team Experience as Naval Aircrew Instructor/Evaluator Master Training Specialist and experience as MPRA Weapons Tactics Instructor Bachelor’s degree in a technical, business, or management field from an accredited college or university Maritime Patrol and Reconnaissance Community operations and training experience Instructor experience as a squadron, Fleet replacement Squadron (FRS)/VP-30, and FRS IUT Instructor, teaching complex maritime airborne sensor systems.
Experience supporting Special Access Programs. Experience supporting an ACAT I-D program. Experience operating in a multi-level protection environment. Pay Range: Pay Range $78,000.00 - $141,000.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Original Posting Date: 12/21/2023 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. For more details: jobs-search. org/information-technology_jacksonville-c427756/training-systems-subject-matter-expert-security-clearance-required-jacksonville_i1970243089
and external resources to obtain additional documentation to support the services provided, documentation and codes billed. Requirements: Reviews medical record to correctly apply and/or validate ICD-10-CM, CPT, HCPCS, E&M and modifier codes for procedures, drugs and diagnoses.
Supports timely, accurate and complete documentation of clinical information, facilitating modifications to clinical documentation to support services rendered and reimbursement received. Maintains knowledge of coding rules and regulations by staying current on issues regarding medical coding, compliance and reimbursement. Qualifications: Degree from college level coding program preferred. Minimum of 3-5 years
of working coding experience required. Certified Coder: CCS-P; CPC; CPCH; RHIA; RHIT; CMC; or equivalent in an active status. Location: Remote work is available for selected states Hours: 40 hours per week Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive Pay Comprehensive Benefits package Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs
