activities related to the planning, equipment ordering, preparation, installation, testing, inventory management and on-site support of new employees, may including related travel to ensure a successful onboarding. As well as processing terminating employees.
IT Operations Support - The IT Specialist is assigned to support key IT management processes (i. e. asset management, application support, security, decision making, innovation and process improvement). IT Projects - The IT Specialist is assigned to and responsible for completing important project work for the organization (i. e. Windows updates, voice/data rollout, etc. ). Projects may cover Global, Corporate or Platform related
activities or key objectives. Job Duties: Specific Help Desk - The IT Specialist's role includes day to day Help Desk responsibilities: • Routinely participate as part of the Help Desk Team providing day to day customer service, support and issue resolution for end user tickets related to all aspects of the Activate IT environment.
• Provide support of incoming tickets and service requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. • Utilize standard work processes and tools to manage day to day workflow. • Be available on-call to provide off-hours support in case of emergencies or disasters. • Service
queue triage - prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Lead by example and establishing/maintaining good relationships with colleagues and clients. • Provide end users with an exceptional user experience, timely response and effective resolution of reported issues and needs. Onboarding & Offboarding - The IT Specialist leads onboarding and offboarding activities for new or terminating employees: IT Specialist• Work in close coordination with onboarding teams, managers, vendors, and other stakeholders to plan and execute successful hiring or migration processes. • Conduct training sessions for newly hired associates where needed.
• Perform site backssments to determine and document what specific hardware, software, networking and related peripherals are needed for each new facility. • Leader that ensure all IT equipment, hardware, software and voice/data services are ordered, configured, shipped, installed, tested, and working as designed and expected by the customer. • Complete account provisioning and decommissioning activities for newly hired and exiting associates. • Effectively manage and track all equipment orders, invoicing and related procurement processes. • Plan and complete hands on/remote installation, configuration, testing and user acceptance of all networking, voice, computers, software, printers and related IT equipment, software and peripherals.
• Use various forms of communication including status meetings, face to face/remotecustomer interaction or electronic tracking tools to full document and communicate that status of IT technical onboarding task status and issues. IT Operations Support - The IT Specialist is assigned to and responsible for an area specialized IT Operations. Examples include the following: • You will track all IT assets within the organization and update any asset changes.
• Shipping and receiving purchases. • Point of contact for escalation application issue to the vendor. • Installing and configuring hardware and software components throughout various network infrastructure devices. • Interview customers to gather information useful in providing recommendations and solutions to a technical problem. • Install antivirus software and ensure virus definitions are up to date. • Server administration via Active Directory, M365, Print services, DNS, DHCP. • Key decision maker to perform preventative maintenance, including verifying patches and updates, have been applied to servers and workstations.
• Documentation and process creation. • You will periodically review audit logs and reports from all technologies and other sources and report any abnormalities to your manager. • Use remote tools and diagnostic utilities to aid in resolving support requests. • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. • You will ensure all security applications are deployed on the devices prior to deployment and verified using the security tools.
• Ensuring company safety and security standards are met. IT Specialist• Leading and creating a culture of continuous improvement. IT Projects - The IT Specialist is assigned to and responsible for IT projects on an as needed basis: • As needed, lead the planning, implementation, communication and tracking of projects assigned to the IT department. • Key decision maker to ensure on-time, on-budget project completion and achievement of agreed to business outcomes. • Provide routine status and issue tracking to IT leadership and project stakeholders. • Oversee routine projects following a standard service delivery project plan.
• Escalate issues as needed to resolve roadblocks. • Ensure all project closeout documentation as needed. Skills and Qualifications: • College diploma or university degree in the field of Computer Science or 3+ years of IT Technical support experience, preferably in the managed IT service provider space. • Strong technical experience with Windows, Android, i OS-based end user devices, networking, printing, phone systems and application software configuration, installation, testing, maintenance, and support. • Specific experience with Windows 10, Meraki networking, Dell computers, Windows Server OS, Mac i OS, printers, and conference equipment.
• Experience configuring, troubleshooting, and repairing network equipment, Windows servers and workstations, and Active Directory. • Proven track record of deploying and supporting technology. • Ability to train end users. • Ability to multi-task and balance multiple competing demands. • Self-starter with the ability to work independently and with minimal day to day supervision. • Experience administering Office365 accounts and provisioning/supporting Azure/AWS cloud environments.
• Exceptional written and oral communication skills. • Good problem-solving skills. • Excellent interpersonal and customer service skills, with a focus on rapport building, listening, and questioning Job Posted by Applicant Pro
Company Profile: National Railroad Safety Services, Inc. (NRSS) is a certified DBE/WBE firm primarily focused on providing safety services to the railroad industry. NRSS is the most trusted name in the railroad industry for providing qualified field safety staff and safety training.
To best serve the railroad industry, NRSS provides all of these services in the continental United States, Canada, and Mexico. NRSS has the proven ability and the proven safety record to handle any project. Find the safety you have been missing today! Job Description: National Railroad Safety Services, Inc. (NRSS) is seeking a Technical Trainer - Rail Maintenance of Way to support training services for Class
1 Railroads, Regional Short Lines, Transit Systems, State DOT's, as well as Railroad Suppliers, Contractors, and Consultants alike. The successful applicant will conduct training classes in-person as well as via webinar.
Travel will be as required by clients seeking in-person training. The position is based out of NRSS's Naperville, IL office and the trainer is required to report to the office daily or as the schedule requires. Required Education: Equivalent combination of technical training and/or related experience. Current or former CFR 213.7 qualification. Required Experience: Minimum 5 years of supervisory experience in Railroad Engineering, Railroad Design, Railroad Construction,
Communication and/or Education (Class 1 Preferred). Key Success Factors: Accountability: Accept full responsibility for self and contribution as a team member.
Adaptability & Flexibility: Ability to consider a variety of issues that exist in the work place and change from one task to another as necessary. Attention to Detail: Ability to work in a conscientious, consistent, thorough manner, and attend to details while pursuing quality when accomplishing tasks. Communication: Ability to clearly convey information and ideas through a variety of media to employees/clients in a clear and succinct manner. Customer Service Focus: Ability to provide service excellence to internal and/or external clients.
Decision Making: Ability to identify/understand issues, problems, opportunities and take appropriate action based on available facts, constraints, and probable consequences. Innovativeness: Ability to devise new plans for quality excellence. Knowledge: Ability to navigate various rulebooks and demonstrate mastery. Organization: Ability to maintain training materials and/or records in a clean and ordered manner. Stress Tolerance: Ability to maintain stable performance under pressure or opposition (such as time pressure or job ambiguity). Teamwork: Promote cooperation and commitment within a team environment to achieve goals and deliverables.
Thoroughness: Ability to ensure that one's work is complete and accurate. Job Requirements: Proven experience as an instructor in both classroom and field training. Advanced computer skills in Microsoft Office products. Demonstrated team building and verbal/oral skills. High level of accuracy and attention to detail required; well organized. Strong technical knowledge in Railroad Engineering, Railroad Design, Railroad Construction, and Safety. Job Duties: Provide various technical classroom training programs primarily focused in the engineering department.
Provide various technical on the job training programs primarily focused in the engineering department. Direct, develop, and evaluate training materials using accepted railroad industry methodologies. Provide quality instruction and maintain quality records for internal and/or external clients. Assist the safety department with service excellence through document creation, conference calls, auditing, etc. Identify and manage tasks as assigned. Other duties as assigned. Work Environment: This job operates in a field and office environment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to hear, speak, read, and write clearly in English. Must be able to drive long distances and/or travel by other modes as necessary. Must be able to stand for long periods of time and/or walk on level/uneven ground. Must be able to see up close, distances, colors and have use of peripheral vision and depth perception. Must be able to tolerate extreme heat/cold temperatures. Must be able to tolerate dusty/noisy conditions.
Must be able to lift and/or move up to 50 pounds. Keywords: Railroad Project Manager, Railway Project Manager, Assistant Division Engineer (ADE), Division Engineer (DE), Manager Track Maintenance (MTM), Manager Track Projects (MTP), Roadmaster, Track Supervisor, Assistant General Manager, General Manager, Railroad Trainer, Railway Trainer, Technical Trainer, Employee In Charge (EIC), Roadway Worker In Charge (RWIC), Roadway Worker Protection (RWP), Contractor Orientation (CO), Track Safety Standards (TSS), Continuous Welded Rail (CWR), Engineering Safety (ES), Bridge Worker Safety (BWS), Roadway Maintenance Machine (RMM), Safety, Training.
Safety Commitment: All employees of all levels are to remain committed to safety at all times while employed at National Railroad Safety Services, Inc. (NRSS). As such, no job is so important and no service is so urgent that we may not take time to perform all work safely. Simply put, safety is our way of life. By placing safety first, we not only ensure the wellbeing of our employees, customers, and communities, but we hold true our commitment to being the leader in safety throughout the Railroad Industry. Closing Statement: National Railroad Safety Services, Inc.
(NRSS) is an Equal Opportunity/Affirmative Action Employer. Any candidate selected for this position must be able to successfully pass pre-employment/recurrent background checks, drug/alcohol testing, and classroom training. Job Posted by Applicant Pro
and design radar system-level and subsystem-level requirements. In addition, the Engineer will provide technical guidance for subsystem development, provide technical guidance and support for system integration and tests. Excellent communication skills, along with the ability to support customer relations and management reporting requirements is essential as the Engineer will be an intracell part of the team and the projects they will support.
REQUIRED SKILLS AND QUALIFICATIONS BS in Physics or Electrical Engineering. Possess at least an active Secret clearance. 10 years direct experience in radar design and development. Including: Experience in radar related topics such as radar system
design, signal processing and signal analysis (FFT, filters (FIR, IIR. ) Experienced in the development of software analysis or simulations (such as, MATLAB and/or LABVIEW.
) Skilled in waveform generation, receiver design, and antenna theory. Has performed radar system-level and subsystem-level requirements definition and spec generation. Radar system integration and test. PREFERRED SKILLS Familiarity with RF, analog, digital, or microwave hardware or software design Background in communication theory Leadership skills and team leadership MS in Physics, EE, or Systems Engineering strongly desirable. ABOUT US At MGS, we believe a people-first culture corresponds to organizational success
through a commitment to excellence, integrity, inclusion, and an attitude that welcomes challenges meets demands, sustains growth, and drives innovation.
We provide expert mission-first technical and programmatic services and solutions for the US intelligence community, the US Department of Defense, and other governmental agencies. We create people-first organizational cultures where employees feel needed in the system, not a system that needs employees. We provide you with long-term career opportunities centrally focused on our core value system: inclusion, integrity, and a commitment to excellence. MGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
