communities! The Bowen Group has an outstanding opportunity for a Technical Writer to join our team supporting the Defense Health Agency. This position is contingent upon award of a government contract. Level up in your career and support the military community at The Bowen Group.
CORE FUNCTIONS The specific contract daily activities include: Develops and maintains content for the CRMS and for the Customer Service Community website, to include, but not limited to, standard operating procedures, modules, data dictionary, closing categories guide, and all other documents pertaining to the use of the CRMS. Prepares written beneficiary publications material Develops content for the Customer
Service Community Directory. Develops and updates frequently asked questions for tricare. mil/faqs. Performs administrative functions as needed. Skills in: Communicating effectively in writing to meet the needs of the audience.
Understanding the implications of new information for both current and future problem-solving and decision-making. Applying the rules of spelling, composition and grammar to writing or editing tasks. Researching information in support of content development requirements and applying knowledge gained when writing. Ability to : Consider the relative level of effort and benefits of potential actions to recommend the most appropriate one to accomplish the project task.
Apply style guides and Plain Language guidelines to all written material.
Write clearly and effectively for the defined target audience. Engage, support and collaborate with other members of the team, the company and the customer. Exchange ideas and strategies to plan work processes or developmental efforts. Review and provide feedback on developed work or planning. Program Support Plan, develop or conduct project tasks by leveraging subject matter expertise. Perform project tasks in accordance with best professional judgment, contract requirements, and established timelines and with the expected level of quality. Education and Work Experience: Education: Bachelor's degree in communications, English, journalism, technical writing, or a related field Work Experience: Three or more years of communications.
Industry Knowledge: Structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar. Applicable style guides, such as the Associated Press Stylebook or the Chicago Manual of Style. Administrative and clerical procedures in accordance with the company's best practices. Microsoft Office familiarity. Additional Requirements: Must be a U. S. citizen Must be able to obtain a favorable background check Benefits: We offer a comprehensive benefits package for Full-time Employees to include the following: Competitive Salary and Benefits Flexible schedules and teleworking opportunities Paid time off and holidays Health, dental, vision and life insurance Short and long-term disability programs Education reimbursement and professional development opportunities Traditional and Roth 401(k) plans with a generous employer match The Bowen Group provides support to federal government clients.
Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of interaction; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; interactionual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at xyz X@ Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
writing and updating manufacturing, product and medical devices, etc. Minimum/General Experience: 3 - 5 years of experience in healthcare software technical writing Minimum Education: Associates' Degree in Computer Science, Management Information Systems, or related field Essential Skills/Qualifications: Excellent experience writing/updating healthcare software user manuals Excellent experience writing/updating healthcare software installation guides Excellent experience writing/updating healthcare software training materials Above average ability to gather information Above average experience developing procedural documentation Expert level in MS Word Expert level attention to detail Moderate
level in MS Excel Strong written communication skills Strong proofreading and/or editorial skills Security : Ability to obtain/maintain a Federal Civilian Public Trust U.
S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years Federal Civilian Public Trust Consists of a review of up to but not limited to: Covers 5-10 year period and in some instances lifetime events OPM Security Investigations Index (SII) DOD Defense Central Investigations Index (DCII) National Agency Check (NAC) records FBI name check FBI fingerprint check Credit report check Written inquiries to previous employers and references listed on the application for employment Potential
interviews with the subject, spouse, neighbors, supervisor, coworkers Law enforcement check Court records check Education check- Attendance and Degrees Tasks/activities include, but are not limited to: Researches, prepares, and edits technical documents, including process manuals, user manuals, training materials, installation guides, release notes, and reports Writes detailed procedure and policy documents based upon discussions with process owners and in compliance with Standard Operating Procedures Works independently to ensure effective content management and a regular cadence of review and updating documents in the document management system Maintains documentation changes, as a result of business process changes, reorganization or system enhancements Develops agendas and meeting minutes Performs other duties as assigned Oxley Enterprises®, Inc.
is a certified s ervice-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), HUBZone and small disadvantaged business (SDB) that has over 22 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 for 2016, 2017, 2018, and 2021; 2018 CIO Bulletin Top 30 Places to Work; and in Diversity Business' 2014 Top 500 Emerging Business; 2013 Top 500 Emerging Business, Top 100 Diversity Owned, and Top 50 VA Woman Owned.
Oxley is a 2019, 2020, and 2021 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified. Oxley Enterprises®, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, interaction, interactionual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc. please send an email to our Human Resources Department at: xyz X@ with the following information: Subject Line: Accommodation Request Provide a description of your accommodation request Include your contact information: Full name, Email address, Best number to reach you (optional) EEO is the Law www. eeoc. gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized. pdf Pay Transparency Nondiscrimination www. dol. gov/ofccp/pdf/pay-transp_English_unformatted ESQA508c. pdf We participate in the E-Verify program. http: //www. dhs. gov/E-Verify
performance management, technology backssment, testing and validation, and development and staffing of a systems integration plan. Responsibilities: Support all aspects of software development (designing, coding, testing, debugging, and maintaining products).
Must be a self-starter with the ability to work independently with minimal supervision. Interface with software developers, analysts, and other project team members using Agile SCRUM methodology and SAFe to deliver features that enhance system capabilities and facilitate CBP's mission. Translate customer needs into user stories and deliver working capabilities at the conclusion of each sprint. Mentor other software developers on
product team to enhance their skills. Participate and/or lead sprint demonstrations and facilitate implementation of agreed upon ideas identified at retrospectives.
Work with others on product teams to develop solutions to hard problems that are impeding progress. Effectively communicate technical challenges, options considered, and the recommended solution to senior leaders both within Leidos and CBP. Basic Qualifications Bachelor's degree in Computer Science, Engineering or other closely related field with a minimum of 12-years of relevant experience or 10-13 years of relevant experience with Master's degree. Applicants must be a US Citizen with ability to obtain a CBP BI public trust
clearance. Minimum of 10-years of software development experience in an Agile/Sec Dev Ops environment with proven ability to deliver on commitments.
Software development experience should include many of the following technologies: Oracle SQL Java HTML5/Java Script Frameworks: Angular, React, Spring MVC, Struts, JSF Weblogic Open Shift Container Platform (OCP) JDBC, My BATIS, Hibernate Spring, Spring Boot Experience with one or more of the following system-to-system interfaces: Web Services both SOAP and REST IBM MQ Kafka S/FTP Experience with Dev Ops frameworks and proficiency using the following common Dev Ops tools at a minimum: Confluence & Jira Git Lab Jenkins, Sonar Qube, JUnit Knowledge of software design patterns.
Demonstrated experience working with other developers to jointly design and implement solutions to challenging problems impeding the progress of the product team. Demonstrated experience facilitating changes in processes to improve team efficiency. Strong written and verbal communication skills. Proficiency with MS Office Products (Word, Excel, Visio, & Power Point). Desired Qualifications Active CBP BI or TS Experience as a software developer supporting one or more products within CBP PSPD Familiarity with and prior use of test automation, e.
g. Selenium, Citrus Experience as a developer within the AWS environment is a plus Knowledge of No SQL databases in particular Mark Logic is a plus For nearly a quarter of a century, Sentrillion has been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering.
A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs. Sentrillion is an EEO Employer / Protected Vet / Disabled Job Posted by Applicant Pro
to architect, design, build, deliver, and enhance highly available, scalable, real time systems. You will exercise your judgment in determining and recommending the best designs based on customer business objectives, timelines and other resource constraints.
You will participate in and/or direct major deliverable of projects through all aspects of the software development life cycle including scope and work estimation, architecture and design, coding and unit testing PRINCIPAL DUTIES and RESPONSIBILITIES: Must be a self-starter, strong leader, and have the ability to work independently with little supervision. Performs technical planning, system integration, verification and validation,
cost and risk, and support ability and effectiveness analyzes. Provide technical guidance during a significant project in designing, coding, testing, debugging, and maintaining program.
Translating and interpreting functional requirements into test cases. Maintain test environment and install new software code as necessary as needed to support applications Develop and use automated test Perform regression testing, covering full suite of Operational Test Scenarios for builds and/or images to be delivered to customer. Develop detailed test plans, test data and define test acceptance criteria. Prepare test report summarizing test results including anomalies, systems errors, and configuration
changes. Support the software configuration management process and understand software components and their interface requirements.
Verify specific action or function of code and demonstrate successfully to customer. Assist the software development team in the implementation of automated regression testing. Support Customer Demonstration, data prep and UAT activities QUALIFICATIONS/EXPERIENCE: 8 years' experience software development environment BS degree and 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience. May possess a Doctorate in technical domain. Proficiency and knowledge of the following: Oracle, Weblogic, SQL, My BATIS, IBM MQ, My SQL, Spring MVC, Salesforce, Struts, Hibernate, Java, JSF, Swing, Java Script, Bootstrap, Angular.
Knowledge of software design patterns. Experience with an issue/problem tracking system (e. g. Jira) Proficiency with MS Office Products (Word, Excel, Visio, & Power Point). Proficiency with common Agile practices, service-oriented environments, and better development practices Excellent written and verbal communication skills Experience with Dev Ops frameworks S. Citizen Must have the ability to obtain a Public Trust clearance, at minimum Desired Qualifications Active CBP BI Experience with CBP Experience on AWS, CI/CD, Sec Dev Ops is a plus CBPOIT ABILITIES REQUIRED: Ability to provide clear and concise oral and written communications to all levels within the organization Ability to convey complex information in an easily understood manner Ability to present formal presentations to Ability to obtain and maintain CBP-BI Ability to work designated schedule, as well as maintain attendance and punctuality.
PHYSICAL ABILITIES REQUIRED: Able to lift a minimum of 20 lbs. Able to travel by air, automobile or train as necessary to CONUS CBP and Sentrillion locations.
For nearly a quarter of a century, Sentrillion has been helping secure America's borders and safeguard national assets through integrated technology solutions. We develop strategies and implement solutions that increase safety and security, save time, decrease cost, and improve outcomes. We are also committed to being a good corporate citizen and helping improve the communities in which we live and work by partnering with community organizations and volunteering. A right-sized organization, we are big enough to protect the perimeter of the country, yet small enough to rapidly respond to customer needs.
Sentrillion is an EEO Employer / Protected Vet / Disabled Job Posted by Applicant Pro
and internal facing UIs. Top Secret / SCI Clearance is required to qualify for this position. ( US CITIZENS) Location: Quantico, VA Onsite 100% Full-time (W2) Benefits: Health, vision/dental, life/disability, 401(k) + match Perks: 100% coverage of professional development, phone/internet reimbursements & bonus programs Qualifications and Experience Bachelor's degree in Computer Science, Information Systems or relevant discipline and/or 5+ years' experience with Share Point Administration Experience building and maintaining internal facing Share Point applications in the unclassified and classified environments using CSS, XML and HTML and integrating MS applications, using coding functionality
like workflows, web parts, features, etc.
to allow for online collaboration and productivity Must have experience developing and maintaining Share Point and web applications using Microsoft technologies Must have experience in supporting native Share Point 2019 solutions (sites, collections, web parts, content types and policies, lists, libraries, workflows, etc.
) Must have experience with Share Point Designer, Power Apps, and Power BI Experience with simple web solution development including j Query, Java Script, HTML, and CSS Excellent written, oral, and interpersonal communication skills. Excellent organizational abilities. Security Clearance Requirement: Active Top Secret
Security Clearance (US CITIZENS) with SCI eligibility with CI Polygraph General Responsibilities: Build and maintain internal facing Share Point applications in the unclassified and classified environments using CSS, XML and HTML and integrating MS applications, using coding functionality like workflows, web parts, features, etc.
to allow for online collaboration and productivity. Customize sites based on customer requirements and ensuring solutions meet their needs. Develops projects, establishes schedules and target completion dates for each project. Developing and maintaining Share Point and web applications using Microsoft technologies, and s upporting native Share Point 2019 solutions (sites, site collections, web parts, content types & policies, lists, libraries, workflows, forms authentication, security groups and customizations).
Building simple web solution development including j Query, Java Script, HTML, and CSS. Why work for Trilogy Innovations? Professional Development Programs for all employees Up to $150/month towards your phone and internet services per month Referral Bonus Programs (Employees & Business Development) 401(k) with company match Comprehensive medical, vision and dental insurance; life/disability insurance coverage Health Spending Account (HSA) Trilogy Innovations, Inc.
is a minority-owned (8a) and HUBZone certified systems and software engineering company that delivers superior technical solutions across private and public sectors. Since 2010, our talented personnel have successfully provided Innovative IT solutions across government agencies such as the FBI, U. S. Air Force, NASA, Department of Education, Department of Energy, and private industries in Oil & Gas, and Land Management Services. Trilogy Innovations, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
support for daily operational activities of the IT department and VSC at large. The System Administrator will implement and support the continued efforts to move from on premise systems to highly available, resilient cloud solutions. The System Administrator will also assist in defining and implementing IT policies, procedures, and best practices.
What you will be doing: Manage the deployment, maintenance, and support of IT infrastructure, including servers, storage, PCs, operating systems, hardware, software, peripherals, etc. Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor
resources to ensure that systems architecture components work together seamlessly. Manage and maintain backup infrastructure across remote offices and the cloud. Develop and implement IT policies and procedures, including those for infrastructure, security, disaster recovery, standards, and service provisioning.
Establish and maintain regular written and in-person communications with the organization's executives, department heads and end users regarding pertinent IT activities. Assist the IT Service desk and other teams by providing technical support when needed. What you need to have: Bachelor's degree (or equivalent) in information technology or computer science 6+ years of total IT
experience including computer operations management, systems administration, backup administration, and security/compliance.
3+ years of experience in a on premise Microsoft Server environment 3+ years of experience in a Microsoft 365 environment 1+ years of experience in a Hybrid Exchange environment is desirable. Ability to establish immediate credibility at all levels, inside and outside the organization. Proven success in an IT role. Experience with Power Shell and other automation/scripting technologies. Experience with Microsoft Online services, including Azure AD, Exchange Online, Share Point Online, and Teams. Experience in an On-Prem Microsoft environment, including Active Directory, Group Policy, and File and Print Services.
Experience with VMWare and Veeam environments. Experience with Saa S applications. What we offer: Competitive Salary Benefit options for you and your family Generous PTO Dental and Vision insurance Be a part of a growing company Paid weekly A referral program Job Posted by Applicant Pro
US Citizen with a Top Secret/SCI Clearance Salary: 150-250k Work duties: Developing, debugging, and maintaining complex software Designing software to meet customer requirements Working in a standalone and/or team environment Integrating code into large scale projects Communicating with stakeholders Basic Qualifications: Experienced programming using C, C++, and Python In-depth experience with Windows operating system's internals Experience supporting CNO development Experience in programming or reverse engineering x86, x64, ARM, MIPS, or Power PC assembly Experience with programming and debugging tools such as: IDA Pro, gcc, gdb, Olly Dbg Experience with software vulnerabilities such as: stack
overflows, heap overflows, use after free, race conditions, numeric overflows, input validation Desired work experience: Experience with latest hacking techniques to include application and mitigation Experience in writing software in Assembly (ARM, MIPS, PPC, x86, etc.
) Demonstrated ability to work in a dynamic and challenging environment Desired work experience: Bachelor's degree in engineering, computer science, or related field Strong analytical skills Job Posted by Applicant Pro
support for innovative hardware systems and applications.
Assignments may include leading teams consisting of contractor personnel. ESSENTIAL JOB FUNCTIONS: Analyze and study complex system requirements, functional business applications and design specifications.
Apply business process improvement practices to re-engineer methodologies and principles and business process modernization projects. Apply activity and data modeling, transaction flow analysis, internal control and risk analysis, and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Confer with clients regarding the nature of the information
processing or computation needs a computer program is to address. Consult with management to ensure agreement on system principles. Design software tools and subsystems to support software reuse and domain analyses and manage their implementation.
Develop analytical and computational techniques and methodology for problem solutions. Develop and apply organization-wide information models for use in designing and building integrated, shared software and database management systems. Develops block diagrams and logic flow charts. Translate detailed design into computer software. Enhance software to reduce operating time or improve efficiency. Ensure the logical and systematic conversion of
customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints.
Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improve current techniques. Supervise software configuration management. Expand or modify system to serve new purposes or improve workflow. Perform functional analysis, timeline analysis, cost estimation, trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications. Perform strategic systems planning, business information planning, business and analysis.
Prepare required documentation, including both program-level and user-level documentation. Provide technical direction to programmers to ensure program deadlines are met. Provide technical guidance in software engineering techniques and automated support tools. Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems. Tests, debugs, and refines the computer software to produce the required product. Use object-oriented programming languages, as well as client/server applications development processes and multimedia and Internet technology.
MINIMUM REQUIRED QUALIFICATIONS: Knowledge, Skills, and Abilities Ability to convey technical information to non-technical individuals. Ability to develop a project plan and workflow based on a project management model. Ability to effectively understand and communicate orally, in writing, and interpersonally to various customers/audiences. Ability to identify technology gaps in current capabilities and processes. Ability to troubleshoot and problem solve technical and non-technical issues (e. g. equipment, systems, networks, computer operations, cover issues etc.
). Ability to work both independently and in a team environment. Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Considerable knowledge of Project Management concepts and principles. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services including customer needs backssment, meeting quality standards for services, and evaluation of customer satisfaction. Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Knowledge of project management processes, procedures and tools. Operations Analysis - Analyzing needs and product requirements to create a design. Project planning and management skills, including scope of work, time estimation, and resource assignment. Strong analytical and conceptual skills; ability to create original concepts/theories for various projects. Strong interpersonal skills to resolve problems in a professional manner, lead working groups, negotiate and create consensus. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Technology Design - Generating or adapting equipment and technology to serve user needs. Troubleshooting - Determining causes of operating errors and deciding what to do about it. Minimum Education: General equivalency guidelines for education, certifications, and experience are provided below; however, these guidelines do not immediately qualify someone at a particular skill level. Skill levels for an individual are based upon a combination of education, training, and experience, e.
g. someone may have 20 years of professional experience; however, they may only be qualified as Journeyman based upon the expertise needed to perform the work within that category. General professional years of experience may be substituted for specialized years of experience at a ratio of three (3) years of general experience within an occupation for one (1) year of specialized experience Relevant certifications will be considered equivalent to three (3) months of specialized experience. An Associate's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to eighteen (18) months specialized experience.
A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to three (3) years specialized experience (total equivalency is not cumulative when combined with an Associate's degree). A Master's degree in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of five (5) years when combined with a Bachelor's degree).
A Doctorate in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill will be considered equivalent to two (2) years specialized experience (up to a total of seven (7) years when combined with a Master's and a Bachelor's). Experience: Experience in delivering capabilities related to a skill, language, system, or technology. Requires a minimum of three (3) years of experience specific to the skill.
Ability, training and actual work experience with the specific computer language, systems, and/or technology is significantly more important than the number of years of experience. This is especially true with emerging technologies. Work Environment Work is primarily performed in an office environment. Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives. Special Requirements All positions require an active TS/SCI with poly clearance.
DISCLAIMER: This job description is not an exhaustive list of all job functions that the employee may be required to perform, and the employee may be required to perform additional functions. Altus reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employment with Altus Consulting Corporation is " At Will" This means that either party may terminate the employment relationship at any time, with or without cause, and with or without notice.
Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status. Altus Consulting Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, pregnancy, interactionual orientation, gender identity, national origin, age, protected veteran status, or disability status.
to join our expanding IT Department. The IT Systems Analyst is responsible for providing general IT support to customers and staff of Cobb Technologies. The position is responsible for first level resolution for hardware, applications, and network connectivity; as well as, products and services that support networks, client/server systems, and PCs.
Ideal Candidates will exhibit: Resourcefulness, patience, and willingness to seek assistance as needed Ability to listen, confirm, re-assure, and respond in a professional manner to customer requests Working knowledge of Active Directory Domain Services, DNS, DHCP, and Group Policy Microsoft M365 administration (Exchange, Azure AD, SPOL, and
Office applications). Prior experience in successful outcomes handling difficult situations. Analytical and troubleshooting skills. Ability to work in a help desk environment Demonstrated ability to manage multiple priorities and follow up on open projects, driving toward completion Associate Degree or Technical Certificate and/or 1-3 years' experience in a help desk environment required Microsoft, Comp TIA, or other product specific certifications a plus.
Flexibility for occasional afterhours support and travel within the state as needed. Primary Functions of the IT Systems Analyst: Provide first-level contact and resolution for diverse hardware/software systems. Resolve as many user-reported
issues as possible. Provide technical assistance on the set up, configuration, documentation, and deployment of various office technologies in diverse customer environments Support deployment of VOIP systems.
Update service tickets with appropriate time, travel, and action details. Update client documentation as needed Escalate issues as appropriate to next tier of support. Act as vendor liaison on product specific issues and follow through on remediation efforts Coordinate with other team members on project-oriented engagements Have fun in a dynamic and fast paced results driven environment Job Posted by Applicant Pro
veteran communities! The Bowen Group has an outstanding opportunity for a Help Desk Specialist to join our team supporting the Defense Health Agency. This position is contingent upon award of a government contract. Level up in your career and support the military community at The Bowen Group.
CORE FUNCTIONS The specific contract daily activities include: Uses oral and written communication skills to respond to inquiries and requests that come in through various channels, including social media, outreach, cases referred through the Customer Relationship Management System, telephone calls, and website. Resolves user problems with client-owned websites and applications. Troubleshoots user
issues through diagnostic techniques and pertinent questions. Walks customers through problem solving processes and solution steps. Researches difficult and complex problems.
Tracks all call and message activity. Maintains a high level of courteous customer service at all times. Develops and documents business processes. Provides a monthly summary of customer support metrics and topics. Analyzes and identifies trends in issue reporting and provides recommendations for preventive solutions. Enters/tracks data and maintains repository. May perform administrative functions. Skills in: Understanding the implications of new information for both current and future problem-solving and decision-making.
Tracking call progress and metrics. Managing call records.
Using a ticketing system. Coordinating timelines and requirements across internal and external teams Ability to : Consider the relative level of effort and benefits of potential actions to recommend the most appropriate one to accomplish the project task. Talk to users to convey information effectively over the telephone. Look for options and alternative options to help users based on current resources. Navigate a knowledge base to locate appropriate answers to users' questions. Express vital and critical information to the appropriate audience. Manage multiple projects in a fast-paced, deadline-driven environment.
Effective communication skills. Self-direction. Strong organizational skills and attention to detail. Engage, support, and collaborate with other members of the team, the company and the customer. Exchange ideas and strategies to plan work processes or developmental efforts. Review and provide feedback on developed work or planning. Program Support Plan, develop or conduct project tasks by leveraging subject matter expertise. Perform project tasks in accordance with best professional judgment, contract requirements, and established timelines and with the expected level of quality.
Education and Work Experience: Education: Bachelor's degree in a communication-related discipline, computer science, or related field. Work Experience: Three or more years of relevant experience. Industry Knowledge: Principles and processes for providing customer and personal services. Operation of telecommunications and ticketing systems. Principles and processes for providing internal customer services, including needs backssment, meeting quality assurance standards, and resolving internal and external customer requests. Methods of tracking and maintaining version control. Administrative and clerical procedures in accordance with the company's best practices.
Microsoft Office familiarity. Additional Requirements: Must be a U. S. citizen Must be able to obtain a favorable background check Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following: Health, dental, vision Generous vacation and holiday leave Flexible Spending Account (medical and dependent) 401(k) + generous match Group Life insurance Short-term and long-term disability Tuition assistance and/or professional development training The Bowen Group provides support to federal government clients.
Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment. The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of interaction; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; interactionual orientation; gender identity or any other basis protected by federal, state or local law.
Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at xyz X@ Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
and space focused customers meet their missions. Airbus U. S. looks to employ a commitment driven team, dedicated to enabling our customer's mission success. We are committed to maintaining a diverse and inclusive work environment and a welcoming and engaging staff.
With competitive compensation and superior employee benefits, as well as a commitment to fostering individual career growth, Airbus U. S. is the place where top talent wants to work. Position Summary: The IT Project Manager provides project management, coordination, planning, communication and guidance for information technology projects ranging in size, complexity. Will be responsible for project managing technical staff.
Duties include requirements gathering, defining scope, scheduling resources, monitoring performance, reporting and ensuring desired results are achieved. In addition, the IT project manager will be responsible for coordinating and participating in meetings and managing relationships within team, cross department, and customer staff.
Work also includes participating in change management, solution and problem identification and matching requirements with projects. May also be expected to support the developing policies, processes and strategies to ensure IT services are planned for and support cloud technologies. Position Responsibilities: Responsible for managing a broad range of IT application
analysis, management, and development projects. C reate and present project plan and deliverables Lead and direct multiple technology deployments Manage technical staff Provide direction and develop work assignments for a cross-functional team Develop and maintain strong relationships with Leadership and Subcontract Partners Display flexibility and agility in responding to business needs pertaining to staffing and workforce planning needs.
Develop and maintain strong customer and team relationships Resource planning and allocation Project coordination, scheduling and task actions Ensure accurate project documentation Proactive in identifying opportunities, risks, issues, and corrective actions Other Duties as Assigned: (5%) Qualified Experience / Skills / Training: Education: Required: Bachelor's degree in IT or related discipline or equivalent experience.
Preferred: Master's degree in IT or related discipline Certification(s): PMP or equivalent Certification, 8570 IAT II certification desirable Experience: Minimum of 6 years professional experience in a project management role or 3 years with a Master's degree Working knowledge of Project Management methodologies Experience working with Department of Defense programs. Hands on technical IT experience Application development life cycle Dev OPS Project experience Ability to translate requirements into actionable items Familiarity with Cloud and software development projects (M365 Ci/CD pipeline/ AWS) Experience creating process workflows Demonstrable track record managing IT projects Superior organizational skills to analyze, develop and deliver detailed reports meeting tight suspense windows Experience working with contractual service level agreements Demonstrated business acumen and ability to balance technical requirements with business needs.
Demonstrated writing experience Experience Preferred: Experience with US government contractor processes specifically in aerospace and defense preferred Previous experience working in a SCRUM or agile environment preferred Knowledge, Skills, Demonstrated Capabilities: Excellent project management skills and a positive attitude Demonstrated critical thinking skills, analyzing and reviewing data sets to provide insightful information to key decision makers Creative and analytical thinker with strong problem-solving skills Demonstrated being proactive in identifying opportunities, risks, issues, and corrective actions Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): Excellent listening, comprehension & interpersonal skills as responsible for daily communication via email and phone calls Excellent analytical, interpersonal, communication (verbal/writing), and presentation skills; clear, concise, accuracy, and commitment to follow-up Professional demeanor, with ability to effectively engage and partner with stakeholders at all levels, internally and externally, from support functions to engineers to executive leadership Ability to work in a diverse, geographically distributed team to achieve successful project execution Technical Systems Proficiency: Excellent PC skills, specifically Office 365, Microsoft Teams, Sharepoint Experience with MS Office suite, MS Project Familiarity with Salesforce, Costpoint, Deltek systems a plus Travel Required: Eligibility: S.
Citizenship required Clearance: Ability to obtain and maintain a Government security clearance Active Do D security clearance at Top Secret/ SCI desirable Organizational information: Direct Reports: Exempt: 0 Non-exempt : 0 Nature of Contacts: Role includes involved communication with internal and external parties on a daily Airbus U. S. Space & Defense, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, interactionual orientation, national origin, genetics, disability, age, or veteran status.
Airbus U. S. Space & Defense, Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. As a leader in our field, Airbus U. S. Space & Defense, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. As a matter of policy, Airbus U. S. Space & Defense, Inc. does not sponsor visas for US positions unless specified.
Only applicants with current work authorization will be considered. Airbus U. S. Space & Defense, Inc. does not offer tenured or guaranteed employment. Employment with Airbus U. S. Space & Defense, Inc. is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Company Website: Job Posted by Applicant Pro
re-award ed program for Helpdesk Specialist II with an active Top Secret or Secret Clearance for a Do D customer at Herndon, VA.
The Helpdesk Specialist will support an IT Service Desk to provide end-users IT remediation and support to allow I2TS partners to effectively leverage the full capabilities of the available IT services and capabilities in direct support of the mission.
The Service Desk serves as the primary point of contact for the delivery of IT services for the Agency by receiving and responding to support requests for hardware/software and systems access. Additionally, the Helpdesk Specialist will provide assistance for all systems/applications under the control of
the I2TS. RESPONSIBILITIES The Helpdesk Specialist will support the full range of IT Service Desk functions and responsibilities to include, but not limited to; Capture and reporting of IT Service Desk support metrics Installation, configuration, maintenance, and troubleshooting for all users of the systems Maintain a web-based capability for users to enter, track and escalate Service Desk tickets, as well as self-service actions (currently using Remedy) Remote access configuration and support for users and external customers as required (supporting telework, off-site travel, and mission or contingency operations) Install, configure, maintain and troubleshoot computer peripherals Provide tracking
for all deployed IT assets from procurement to disposal to allow real-time accounting of IT assets to both government and contractor personnel Provide end-user software and application support Coordinate security and situational awareness concerns with NOSC Provide technical assistance and customer support in the operations and maintenance of wireless voice and data services.
The Helpdesk Specialist will gather feedback directly from the service desk customer regarding their level of satisfaction with the service provided. Survey responses will be voluntary for customers. The survey content will be reviewed and utilized in performance reviews. Performance measures for this position focus on effectiveness, responsiveness, and overall customer satisfaction.
REQUIRED QUALIFICATIONS Four (4) to Ten (10) years of experience required. Minimum of a Secret Clearance (TS/SCI preferred) Do D 8570 IAT II certification compliance. (Sec+) COMPETENCIES Motivational Support Oral Communication Written Communication Technical Expertise Results-Oriented Teamwork Customer Service Clearance: Top Secret / Secret Defense Engineering, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, interaction, interactionual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
and ticketing system. Applicants should be skilled in multi-tasking and be flexible for re-prioritizing tasks to meet operational needs. Our environment is fast-paced, and constantly evolving to keep up with demand. This is an onsite position Daytime Training prior to moving to Schedule Hours: 3pm - 12am EST Responsibilities: Provide local desktop support to an office of approximately 150 employees.
Maintain hardware and peripherals; maintain a fundamental understanding of asset management. Field calls from a helpdesk phone queue and provide end-user support over the phone to employees based in US and Canada. Close tickets in a timely manner, while upholding customer service standards.
Identify issues that require immediate attention and escalate accordingly to senior members of the team or other departments. Assist with onboard and offboarding tasks, including account creations in Active Directory, email account creation, key fob activations, etc.
Assist infrastructure and network engineers with hands-on support for future maintenance events for the office. Understand concepts related to networks, servers, databases, etc. Write and maintain documentation on key processes and procedures. Other duties as assigned. Requirements: Customer-service oriented with acceptance and patience for end-users of all technical skill levels. Excellent troubleshooting and problem-solving
skills. Ability to multitask effectively. Must be able to work within a team environment, but responsible for one's own tasks.
Strong technical aptitude and familiarity with Windows OS desktop support. Familiarity with deployments and imaging solutions for desktop computer builds such as Windows MDT. Excellent communications skills (written and verbal). 3+ years experience supporting desktop/server operation systems and technologies. Must be able to lift 30 pounds. Thank you for your interest in MAP Communications, Inc. Job Posted by Applicant Pro
Securi Gence is seeking an experienced Network Administrator to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Responsibilities Responsible for the acquisition, installation, maintenance, and usage of the company's local area network.
Establish and implement network policies, procedures and standards and ensures their conformance with information systems and company's objectives. Responsible for managing network performance and the maintenance of network security, ensuring security procedures are implemented and enforced, installing all network software, evaluating, developing, and maintaining telecommunications systems. Install, operate,
maintain, monitor, manage, and troubleshoot networks (e. g. routers, switches, cabling, etc. ) Maintain networks in accordance with applicable Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs), Do D guidance, and commercial best security and engineering practices.
Participate in the development and implementation of network-related procedures and standards. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Develops and implements testing strategies and document results. Maintain network software and hardware inventories. Configure and manage Internet Protocol (IP) address space and
VLANs, issue IP addresses for new equipment/workstations and troubleshoot IP address issues with outside agencies.
Participates in special projects as required. Skills and Experience Minimum 4 years' experience in network administration and support. Ability to identify, analyze, and resolve operating/hardware network system problems. Knowledge of CISCO and Juniper routers and switches Experience with both LAN and WAN troubleshooting Experience with WAN circuit technologies Knowledge of operating systems and applications as they pertain to the network environment. Qualifications Bachelor's degree. Can be substituted for Associate's degree with 2+ years of relevant experience or 4 years relevant experience.
Do D Secret Clearance. Top Secret with CI eligibility preferred. Do D IAT Level II Certification is required. About Securi Gence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management. Securi Gence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, interaction, national origin, disability status, genetics, protected veteran status, interactionual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Munitions and Explosives of Concern (MEC) Remediation, and Strategic Communications/Creative Services.
Cayuse and our family of companies are 100% Indian Small Business Economic Enterprises (ISBEE) wholly owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR).
Specifically, within our Government Operations, we offer diverse business lines and workforce while providing solutions for federal, state, and local clients throughout the world. Cayuse's comprehensive program management, mission support, and technology solutions are ideally positioned to help our clients advance their goals. Primary Focus The IT Security Engineer/Analyst is responsible for implementing,
and enforcing information systems security policies, standards, and methodologies and assist with preparation and maintenance of documentation. Assist in the evaluation of security solutions to ensure they meet security requirements for processing classified information.
Assist with the CM for information system security software, hardware, and firmware. Maintain records on workstations, servers, routers, firewalls, intelligent hubs , network switches, etc. to include system upgrades. Propose, coordinate, implement, and enforce information systems security policies, standards, and methodologies. Develop and maintain documentation for C&A in accordance with ODNI and Do D policies. Provide
CM for security-relevant information system software, hardware, and firmware (U) Develop system security policy and ensures compliance.
All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse. Duties Evaluate security solutions to ensure they meet security requirements for processing classified information Maintain operational security posture for an information system or program Provide support to the Information System Security Manager (ISSM) for maintaining the appropriate operational IA posture for a system, program, or enclave Develop and update the system security plan and other IA documentation Assist with the management of security aspects of the information system and perform day-to-day security operations of the system Administer the user identification and authentication mechanism of the Information System (IS) Provides support for a program, organization, system, or enclave's information assurance program.
Provides support for proposing, coordinating, implementing, and enforcing information systems security policies, standards, and methodologies. Maintains operational security posture for an information system or program to ensure information systems security policies, standards, and procedures are established and followed.
Assists with the management of security aspects of the information system and performs day-to-day security operations of the system. Evaluate security solutions to ensure they meet security requirements for processing classified information. Performs vulnerability/risk backssment analysis to support certification and accreditation. Provides configuration management (CM) for information system security software, hardware, and firmware Manages changes to system and backsses the security impact of those changes. Prepares and reviews documentation to include System Security Plans (SSPs), Risk backssment Reports, Certification and Accreditation (C&A) packages, and System Requirements Traceability Matrices (SRTMs).
Supports security authorization activities in compliance with National Institute of Standards and Technology Risk Management Framework (NIST RMF). Other duties as assigned. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Technical Skills: Knowledge, Skills and Abilities (KSA's) Education / Experience A technical BS degree from an accredited university, or Certified Information Systems Security Professional (CISSP), and/or Certified Information Systems Auditor, and A minimum of 7 years of experience in performing system and application certifications and accreditations. Certified Authorization Professional (CAP) certification will be required within 6 months of award, if not CISA. Advanced practical experience in managing all phases of systems C&A activities ranging from early concept development to system retirement.
Expert in the processes and documentation requirements for numerous C&A methodologies. Demonstrated experience supporting Government Agencies preferably the Department of State. Most be able to obtain Top Secret Clearance Technical Knowledge Knowledge of National Institute of Standards and Technology Risk Management Framework (NIST RMF). Strong analytical skills Advanced practical experience in managing all phases of systems C&A activities ranging from early concept development to system retirement. Expert in the processes and documentation requirements for numerous C&A methodologies.
Demonstrated experience supporting Government Agencies preferably the Department of State. Proven record of learning and adapting new technologies Human Relationship Skills Time management skills and the ability to communicate effectively with both stakeholders and technical staff. Able to work independently with minimal supervision as well as working with a team Solid oral and written communication skills that can be adapted to both the technical, and administrator level. Strong attention to detail Additional Abilities Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Relationships Reports to: Senior Program Manager Working Conditions General office environment Must be able to sit for long periods of time looking at computer screen May be asked to work a flexible schedule which may include holidays May be asked to travel for business or professional development purposes May be asked to work hours outside of normal business hours Affirmative Action/EEO Statement: Cayuse Holdings (and all Cayuse subsidiaries) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive employment for all employees.
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