together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.
At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary: Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides
first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards.
Promotes the department's values, guiding principles and customer service philosophy. Responsibilities: Resolves incidents and service requests in keeping with departmental quality standards and SLAs. Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable. Provides remote and on-site support of environments and applications, including trouble shooting problematic situations. Uses all available resources necessary to obtain full knowledge of a users environment
while systemically resolving issues, including knowledge base searches.
Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers. Sets up new user environment, including phone, computer equipment, shared drives, email and printing. Assists in new employee orientation regarding technical issues. Deploys pre-authorized packaged applications. Completes back-up using legacy systems (tape) and escalates issues, when encountered. Monitors IS environment for systems status and events and generates appropriate actions. Updates the knowledge base and shares tips/tricks with colleagues.
Proposes articles to the End User Computing team for development and posting on the Versiti intranet. Provides blood drive support Provides conferencing support Provides file recovery Provides role and access management Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications: Education Associate's Degree in computer field preferred or equivalent experience.
required Experience 1-3 years experience in customer service environment preferred Knowledge, Skills and Abilities Familiarity with individual or end-user computing environment. Ability to coordinate user requests, through to resolution. Ability to adhere to Versiti IS standards and work in a regulated environment. Excellent oral and written communication skills. Excellent interpersonal skills. Demonstrated organizational skills. Ability to work with minimal supervision. Familiarity with standard business desktop applications. Tools and Technology Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment).
required Network printers and multi-function devices. required Service Desk ticketing systems. required All Microsoft office products including Office 365 and Sharepoint. required All Adobe products. required VMWare. required
SATCOM terminals; advanced sonar systems; air traffic management navigation, and surveillance, and simulation; and data protection solutions. - Further, Thales Defense & Security, Inc. serves as a gateway for technology, leveraging Thales-wide solutions-such as combat management systems; naval, airborne, and ground ISR; and electronic warfare-to address U.
S. requirements. - Thales Defense & Security, Inc. has an opening for an intern within the Software Engineering department for 8 weeks during the summer of 2024. - This position will be responsible for some entry level assignments that will provide exposure to the software job family. - - This position is located in the Aurora, IL office
and reports to the Software Engineering Manager. - - Responsibilities Intern will be responsible for completing the following assignments successfully Developing software in C for embedded Linux system that drives a helmet-mounted display.
Expanding, maintaining, and fixing bugs in Python for the helmet-mounted display Test Suite. Manual testing of software systems. Documenting procedures and automating repeated software tasks. Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. US Citizenship or Permanent Residency
Required. May be selected for work that requires ability to obtain and maintain US Secret Level Security Clearance.
Must be enrolled in an accredited university of college and have completed at least -2 semesters within Electrical Engineering/Computer Engineering or Computer Science fields. Proficient in C/C++. Proficient in Python is preferred. Proficient in Microsoft Office. Must be proficient in English both verbal and written. Intern must be able to comply with Thales policies, procedures and guidelines. For specific questions about this job posting, candidates may contact the recruiter at xyz X@. Thales champions inclusion and we believe diversity strengthens the fabric of our culture.
We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled. Thales is an E-Verify employer. Thales is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, age or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please call Human Resources at 202-961-xyz X.
