technical expertise, a record of successful projects, satisfied clients, understanding and articulating customer needs, resourcefulness and accountability, and a history of taking initiative. This position reports to the Senior Director, Information Technology ESSENTIAL FUNCTIONS:1.
Provide professional PC support to the Sisters and their business staff.2. Manage requests and incident tickets per service level agreement standards.3. Install / Move / Add / Change for computers, applications, low voltage cabling, networking installs, AD user administration, IT peripherals, and printers.4. Support miscellaneous personal devices such as smartphones, i Pad, and tablets.5. Maintain audiovisual
equipment for conference rooms and perform routine maintenance.6. Perform problem resolution and maintain defined IT standards.7. Interact with customers using a high degree of patience and problem management techniques to solve problems.8.
Research, resolve, and respond to customer needs received via phone call, email, user walk-up, and through the ticket systems.9. Escalate problems to appropriate individuals based on established guidelines and procedures.10. Connect networkable devices to wired and wireless networks and troubleshoot basic networking problems.11. Test and ensure applications are correctly installed and configured on the computer.12. Assist with budgetary requirements
based on campus needs.13. Contact, and coordinate with various vendors for support and escalations.14.
Document processes and procedures and create basic user instructions and training materials15. Other duties as assigned by Administrator of Provincial location. OTHER ACCOUNTABILITIES:1. Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.2. Frequent status communications and follow-through during the issue resolution process.3. Administration duties as assigned, including asset management inventory and tracking.4. Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.5.
Ability to recommend system modifications to reduce user problems. PHYSICAL DEMANDS AND WORK ENVIRONMENT:1. Office Environment2. Sufficient eyesight to work with and repair computers3. May be required to lift and carry up to 50 lbs. of computer equipment4. Sit, stand, walk, carry, and bend5. May be required to drive in some locations to access user sites EDUCATION AND EXPERIENCE: The position requires at least a high school diploma or GED. A Microsoft Certification, ITIL, CITO, CISA, or equivalent experience required. The candidate must have a minimum of five years of experience in the Support IT field.
An Associate Degree of higher in computer/information sciences, Management Information System or related fields is preferred. KNOWLEDGE, SKILLS AND ABILITIES:1. Mobile device management i OS/Android2. Microsoft Edge, Google Chrome3. Telecommunications: PBX. Voice mail, Vo IP, and peripheral devices4. Experience configuring and testing Desktop systems with limited supervision.5. Thorough understanding of Desktop and Laptop hardware6. General knowledge of all Microsoft Operating systems: Windows 10 required, Active directory. Microsoft Office 365 required, and Professional Suite.7.
Network: Ethernet, TCP/IP, IP8. Ability to diagnose and resolve complex technical problems.9. Ability to grasp technical details of new technologies and the application thereof.10. The person must have well-developed interpersonal, organizational, and problem-solving skills and be a team player with a desire to provide a high level of customer service.11. Excellent communication skills including: a. Composure and confidence in an executive customer support roleb. Seeks prompt feedback to ensure accurate communication. c. Active listening to input from client/user/staff/peer.
d. Expresses ideas effectively to various organizational levels. e. Communicates in a solution-oriented fashion.12. A positive attitude is a must.
motivated, career and customer-oriented Lead Systems Administrator to join our team in the Fort Detrick, MD serving a DHA client. This position may offer a telework or hybrid option. Responsibilities include but are not limited to: Provides Linux operating system management, leadership, planning, direction, and oversight for all Logi Cole environments to achieve Logi Cole FOC and DMLSS decommission.
Basic Qualifications: A bachelor’s degree in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering -OR- any of the following certifications: CASP+, CCNP Security, CCSP Expert experience in Linux operating systems for cloud-based
applications Clear abilities to work in a Dev Sec Ops environment Previous Do D experience Preferred Qualifications: A minimum of ten (10) years of related experience Clearance Requirements: Must be a U.
S. citizen A Secret clearance is highly desired Physical Requirements: Must be able to remain in a stationary position 50% Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations For all positions requiring access
to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.
S. -person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. Man Tech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone. Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer.
We do not discriminate against any employee or applicant for employment because of race, color, interaction, religion, age, interactionual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please contact Man Tech's Corporate EEO Department at (703) 218-xyz X.
Man Tech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. Man Tech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. Man Tech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http: ///careers/Pages/careers.
aspx as a result of your disability. To request an accommodation please click xyz X@ and provide your name and contact information. For more details: jobs-search. org/technology_frederick-c434169/lead-systems-administrator-security-clearance-required-frederick_i1970917093
clients of the Fort Detrick Network Enterprise Center (NEC).
This includes client hardware and software support. Some desktop support may be handled remotely through remote control software. The work involves planning and delivering customer support services including installation, configuration, troubleshooting, customer assistance and/or training in response to customer requirements.
Why work for us: Low stress, team environment Supportive leadership Growth opportunities Strong culture of self-improvement and development Essential Duties & Responsibilities: Provide customer service, support, training and diagnostics to systems and software including productivity applications,
Microsoft Windows operating systems, Scripting via Power Shell or similar scripting languages, IP protocols, Active Directory and equipment used in customer organizations.
Monitor all REMEDY queues for all NEC Fort Detrick REMEDY support groups to ensure that tickets are properly templated and routed to the correct support group. Maintain a safe workplace ensuring that he/she is aware of and observes appropriate safety and occupational health rules and regulations. May be required to attend safety training relative to his/her position and report any infractions of safety procedures to the facility Safety Officer. Duties/Responsibilities listed in the performance work statement which
are subject to change by the government customer Other duties as assigned Education & Experience Requirements: At least one year of related work experience Active SECRET Do D Security Clearance Current Comp TIA Security+ certification required.
Current MS Windows 10 certification (desired), or ability to obtain certification within 6 months of hire Experience with BMC Remedy 8.1 or similar help desk tracking tools. Experience with Microsoft Office products including Access, Excel, and Word. Must assist in the development of customer support policies, procedures, and standards; Will be required to regularly upgrade technical skills; Must ensure the rigorous application of Army information security/information assurance policies, principles, and practices in the delivery of customer support services.
Duties/responsibilities/qualifications are subject to change based on the needs of the customer. Knowledge, Skills & Abilities: Working knowledge of customer support and troubleshooting principles and methods; Ability to plan and deliver a full range of customer support services to customers including installing, configuring, upgrading, and troubleshooting any hardware and software components present; delivering formal and informal training and assistance to customers; reporting, responding to and resolving customer requests via Remedy and other trouble ticketing systems; Ability to diagnose and resolve problems in response to customer reported incidents; Must be able to identify, research, evaluate, and provide feedback to management on problematic trends and patterns in customer support; Ability to assist in the development and management of customer service performance requirements; Ability to troubleshoot complex problems & coordination with other IT teams and service providers; Demonstrated ability to work without direct supervision.
Proven customer service skills. Ability to apply systematic/systems analysis processes and procedures to troubleshooting diagnostics. Advanced diagnostic skills and tools knowledge. Knowledge of Army IT regulations and security procedures preferred. Working Conditions/Working Environment/Physical Demands: Works under general supervision and reports to the team or site lead Must be able to lift a minimum of 25 pounds This position is for the 1st shift. Duties are subject to change based on the needs of the government customer 1Prospect Technologies, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.
We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, interactionual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
