universities, operates America's longest-running regional research and education network. Since 1966, Merit has been providing performance-driven networking solutions to Michigan's educational communities, including universities, colleges, K-12 schools, libraries, state government, healthcare, and other non-profit organizations.
The Merit Support Center (MSC) offers 24/7 first-level support for all Merit services, including network connectivity, cloud services, and administrative support to Merit Members and Customers. The MSC combines Network Operations and service support delivered over the network, requiring MSC Analysts to have a technical background in networking and customer support.
You will report to the Senior Manager of the Merit Support Center. You will track and ensure the resolution of a wide range of problems. This includes handling networking components (routers, switches, fiber or leased circuits, power equipment), IT infrastructure (servers and applications), and other Merit services.
You will collaborate with the Director of Network Operations to support evening maintenances across the network and serves as the first contact in evening On Call situations. You will be part of the Technology Operations team, which includes Merit's Network Engineering department, offering a unique opportunity to learn and grow with the help of resources from multiple departments.
Responsibilities Essential Functions for this position are followed by an (E).
The Merit Support Network Engineer position's main responsibilities include the following: Approximately 40% of a MSC Network Engineer's time and duties are needed to - Deliver customer-focused service in technical resolution and customer service. Monitor multiple alarm systems and respond to alerts promptly and effectively. Identify complex problems, develop and evaluate options, and implement solutions. Create and maintain service tickets with up-to-date analysis. Ensure service issues are triaged, worked on, and escalated with minimal customer impact. Communicate timely and frequently with customers and our teams regarding availability issues.
Work both individually and in a team setting, ensuring a smooth handover of problems across shifts. Approximately 60% of a MSC Network Engineer's time and duties are needed to - Help with commissioning, installing, testing, and maintaining network infrastructure. Support infrastructure including installation, configuration, testing, troubleshooting, and documentation. Escalate incidents with vendors to resolve service performance, functionality, and availability issues. Responsible for asset tracking and database updates.
Provide customer education and technical support. Lead fiber restoration efforts for vendors/providers. Support Network Operations maintenances, including field deployment, and device configurations. Attend occasional Network Operations trainings on new technology, devices, and procedures. Continue professional development and cross-team collaborations in the network engineering field. Please note: This job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required of you for this job. Responsibilities and activities may change at any time with or without notice.
Required Qualifications Bachelor's degree in networking or related field, or equivalent combination of education, certification, and experience. Ability to work fixed schedules outside of normal business hours, and holidays. Minimum of two years of experience with network engineering infrastructure. Experience with improving an organization's capability, effectiveness, and reputation. Essential hardware knowledge and problem-solving skills. Experience with network-based service monitoring and management tools, focusing on troubleshooting and service issue resolution.
Proficiency in using diagnostic tools such as IPERF, Multicast Beacons, OTDR, and optical power meters. Knowledge of host-based services and familiarity with Unix and Windows. Knowledge of Fiber and Optical infrastructure and Dynamic and Static IP routing protocols (BGP and OSPF). Knowledge of LAN/WAN systems, networks, and applications, including TCP/IP networking, sub- netting and routing protocols, multicast, IPv4, IPv6, and Voice over IP. Availability for Overtime as scheduling requires. Desired Qualifications Experience with 24x7 environment relating to service support procedures.
Experience with network monitoring. Familiarity with analysis tools such as Zenoss or Arbor Network tools. Optical network experience. Experience with operating Palo Alto, Cisco ASA, Firewalls. Experience in being part of an incident response team. Experience with Confluence, JIRA, and Request Tracker. Experience working with higher education, K-12 educational institutions, libraries, research institutions and other public sector non-profit organizations is a plus. Additional Information We are committed to offering a high-quality benefits package to support staff and their families. Learn more about our 2:1 retirement plan, healthcare plans with nationwide coverage including prescription drug coverage, multiple dental plans, a vision plan, flexible spending account, well-being programs, long-term disability for healthcare and dependent care expenses, automatic life insurance, general legal services, multiple early childhood centers, time away from work and work-life programs to promote balance.
Learn more at http: //careers. umich. edu/benefits/Relocation assistance is not available for this position. Supervisory Responsibility: You will have no supervisory responsibilities.
Work Environment: This job operates in a professional environment. You will use standard office equipment such as computers, phones, and photocopiers. Physical Demands: Employee must frequently work at computer station, answer telephone calls, emails, and other forms of customer/client communication. Employee may on occasion be required to move items of different sizes and weights throughout the office or building. Position Type/Expected Hours of Work: You will work in a hybrid work environment of in office and remote working conditions. Hours : Monday - Friday 10pm - 6am Travel: We may ask you to travel in emergency network situations, to troubleshoot on site and retrieve OTDR shots.
Background Screening The University of Michigan/Merit Network conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act. Contact Information If you have any questions regarding this job, please contact: If you need assistance completing this application, please call (734) 615-xyz X, option 1 Application Deadline Job openings are posted for a minimum of seven calendar days.
This job may be removed from posting boards and filled any time after the minimum posting period has ended. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. PDN-9ac9bdeb-8b22-4cf7-b5a7-3c8546a1ff42
eligible) positions available on Evening and Overnight shifts with weekend and holiday commitments in the Nursing Resource Pool on our Ann Arbor hospital campus. The Nursing Resource Pool offers you increased flexibility in your scheduling, while allowing you to float only at our Ann Arbor hospital.
We support our employees with a focused orientation and training about our equipment, processes, and procedures. This makes our float pools a reliable resource for our units, which means more manageable patient ratios. For all these reasons and more, Float Pool colleagues are treated as highly valued team members here at Trinity Health Michigan. The Registered Nurse Provides quality patient
centered care considering age specific, developmental, cultural and spiritual needs through competent clinical practice and application of the nursing process. They consistently integrate concepts of relationship-based care into practice and serves as a clinical and educational resource to others on the unit.
Potential for learning new skills and caring for higher acuity patients REQUIRED EDUCATION / LICENSURE Requires current Michigan Nursing License Graduation from accredited nursing program One year of recent nursing experience working in a hospital with similar patient populations New hires must have a BSN degree or must agree in writing to obtain their BSN within five years BENEFITS
AVAILABLE TO YOU AS A COLLEAGUE OF TRINITY HEALTH ST. JOSEPH MERCY ANN ARBOR Full time and Part Time Colleagues Full benefits package including Medical, Dental, Vision (effective on your start date!
)PTO, Life Insurance, Short and Long-term Disability Tuition Reimbursement All Colleagues (Full Time, Part Time and Flex)Daily Pay! - Choose to get paid every day! Learn more by visiting Competitive compensation Retirement savings plan with employer match and contributions Opportunity for growth and advancement throughout Trinity Health Free parking in proximity to your workplace Visit to learn more about the benefits, culture and career development opportunities available to you at Trinity Health Michigan.
ABOUT TRINITY HEALTH ST. JOSEPH MERCY ANN ARBOR Trinity Health St. Joseph Mercy Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health St. Joseph Mercy Ann Arbor has been a leading health care provider for more than 100 years. SJMHS has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence. Trinity Health is a leading Catholic health care system based in Livonia, Michigan. Trinity Health operates in 22 states, employs about 133,000 colleagues and returns almost $1.1 billion to its communities annually in the form of charity care and other community benefit programs.
Visit to learn more about the RN roles with our health system. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves.
A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. For more details: jobs-search. org/information-technology_ann-arbor-c435553/registered-nurse-rn-float-pool-ann-arbor_i1949134456
