by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Manager, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to fulfill strategic and tactical business goals.
You’ll coach teams to deliver visionary products and programs to deliver the most value for our millions of customers. This is a chance to drive the future of our technology, mentor future leaders and inspire innovation. As a Support Engineer, you will. - Play a leadership role on team by becoming a subject matter expert on one or more services - Own support activities for these services
and regularly work with development teams to establish and improve service support - Operate with limited guidance from management and aggressively drive issues to resolution - Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets - Be able to read and understand complex application code and make approved code fixes to resolve support issues - Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities - Regularly contribute to the creation and improvement of all support documentation - Perform code builds and deployments communicating status regularly before, during,
and after each deployment - Create and interpret metrics that measure support success and service performance - Help develop and refine operational policies and procedures used by team and internal customers - Work on support projects that are large in scope and lead other Support Engineers on smaller projects - Participate fully and constructively in the planning of team’s work - Have the ability to write simple and efficient tools to improve operational efficiency - Contribute to design and development of support tools using software engineering best practices - Mentor other Support Engineers and are involved in hiring ABOUT AUDIBLE At Audible, we innovate and inspire through the power of voice.
We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in an Audible workspace (work from hub) and remote work (work from home).
For more information, please visit adbl. co/hybrid. We are open to hiring candidates to work out of one of the following locations: Mexico City, DIF, MEX BASIC QUALIFICATIONS - 2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems PREFERRED QUALIFICATIONS - Java Programming and Linux Operating System experience - Demonstrated success as an individual contributor, managing standard operating procedures and internal processes - Superior team skills in dealing with users at all levels in a team environment - Exceptional communication, documentation and presentation skills for technical and business audiences For more details: jobs-search.
org/support-engineer_riverside-c426433/support-engineer-riverside_i1972007963
business needs and supplies technical expertise to meet the challenges of an increasingly dynamic environment.
Responsibilities include management of IT operational and planning aspects, including budgeting, project management, service delivery, server and desktop deployment and maintenance, and the development of new technical solutions.
The incumbent remains current with developments in the field and advises management and research groups about technology trends and implications. They are also responsible for establishing IT procedures and standards, developing workflow processes, and ensuring consistent delivery of IT services. They collaborate closely with other departmental,
college, and university IT staff. The salary range for the Information Systems Analyst 4 is $96,700 - $184,100 annually. The budgeted hiring range for this position is up to $150,000 per year.
Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. Education Education Requirements Degree Requirement Bachelor's
degree in related area and/or equivalent experience/training.
Required Masters Degree in Computer Science, or related field Preferred Experience Experience Requirement Demonstrated experience with deploying services using Kubernetes. Preferred 6 - 10 years of related experience. Required Special Conditions Special Condition Requirement Must pass a background check. Required Travel Outside of Normal Business Hours Required Minimum Requirements Demonstrated project management skills. Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution. Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems.
Experience in incident response and digital forensics, including data collection, examination and analysis. Ability to write technical documentation in a clear and concise manner. Advanced skills associated with programming design, modification and implementation. Advanced knowledge of secure software development. Demonstrated ability to create software specifications. Technical skill to develop, implement and test disaster recovery functions using backup technologies. Familiarity with data quality and governance issues and requirements. Demonstrated experience with database administration.
Advanced knowledge of database management systems and standards. Knowledge relating to highly complex database system design. Advanced database querying and modeling skills working with moderately complex databases. Knowledge of conceptual database design. Skills necessary to develop procedures and standards relating to database management systems. Skills associated with implementing database enhancements that improve performance and reliability of the system at the software, hardware and operating system level. Familiarity with logical data design and data mapping or data conversion.
Knowledge of test application code in client server environment. Works independently and as part of a team. Demonstrated problem-solving skills. Ability to learn effectively and meet deadlines. Demonstrated skill leading technical teams, including organizing workflow and scheduling assignments. Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers. Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Advanced knowledge of computer security tools, best practices and policies including demonstrated experience securing server-based software. Demonstrated skill at analyzing and preventing security incidents of high complexity. Strong security skills for protecting the operating system, software, data and hardware. In-depth knowledge of various areas of IT.
Broad knowledge of the IT environment. Advanced knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions. Experience in data integration and the specification of data services. Ability to understand and model complex knowledge-intensive processes such as scholarly and research processes. Demonstrated advanced knowledge of UNIX system administration and provision of network services in an UNIX environment.
Experience with Ubuntu 20.04 or higher; and RHEL or other enterprise linux operating system 7 or higher. Demonstrated advanced knowledge of version control and configuration management. Experience with Git, and with infrastructure as code software such as Ansible and Terraform. Demonstrated advanced knowledge of virtualization, containers, and cloud services. Experience with virtualization software such as VMWare or KVM; container software such as Docker, Podman, and Apptainer; and cloud services such as GCP, AWS, and Azure. Preferred Qualifications Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region.
The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
UC Riverside is proud to be ranked No. 12 among all U. S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U. S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.
All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. For information about our generous employee benefits package, visit: Employee Benefits Overview Job Description Details View complete Job Description for this position For more details: jobs-search. org/finance_riverside-c426433/job_i1970648690
