point for junior technicians and can install, configure and maintain complex IT solutions for clients, meeting or exceeding the following key performance indicators: Billable utilization of 80%. Resolve 80% of assigned tickets without escalation assistance.
Average customer satisfaction (CSAT) score of 98% with a response rate of 35%. Why it matters: ATG is committed to providing clients with the best technical support that meets or exceeds their expectations. The SE is a level 2 member of the support team and is expected to take the lead in ensuring the commitment is met. For over 20 years, ATG has been the premier provider of IT and cybersecurity solutions for businesses. We actively
invest in all our team members with training and certification opportunities, and the best service tools in the industry to accomplish our goal of keeping clients safe, secure and successful.
Our services include: IT Management Consulting Services Cybersecurity & Business Continuity Cloud Services Physical Security & Monitoring Vo IP Phone Systems Specialized Cannabis Consulting Employee Benefits include: Medical, Dental & Vision Insurance Employee Life Insurance 14 PTO days & some holidays 401k w/4% Matching Training Opportunities Come be part of a team that celebrates diversity, encourages growth, and lives by ATG's core values. Clients First Experts In All We Do Open, Honest & Direct Community & Family Spirit Embrace & Drive Change Job Posted by Applicant Pro
of the submission timelines.
Additionally, these taskings will require the ISSE to assist the on-site Navy Validator and FLENUMMETOCCEN ISSM in all aspects of FISMA CS compliance, to include planning, testing and reporting. All documentation willbe in accordance with Risk Management Framework (RMF) policies.
Scope. Contractor services are required to assist FLENUMMETOCCEN personnel in the following types ofactivities that will ensure CS compliance: FLENUMMETOCCEN requires Cybersecurity professionalsto support the following types of activities: A&A efforts and package development (RMF) Security Authorization Package (SAP) development Security backssment Plan development Security
Test & Evaluation (ST&E) Risk backssment, audits and inspections Security control implementation testing Intrusion Detection System (IDS) monitoring Cybersecurity policy review & guidance development Liaison/Collaboration/Checkpoint/Compliance tracking and status assistance RMF efforts and approvals The ISSE shall: Provide A&A and ST&E support of FLENUMMETOCCEN IT component systems, networks, circuits, hardware, and software, to include A&A Activity 4 (2 events).
Performance Standard: Documentation content and timeliness. backssment Method: Monthly review of any A&A and ST&E reports for accuracy and on timeliness Explore, recommend, and document new concepts, tools and technical methodologies
in support of CS solutions. Prepare white papers and presentation documentation to articulate solutions to CS problems.
Performance Standard: Documentation content and relevance. backssment Method: Review of white papers or presentation documents show that they contain correct and accurate information and are complete. Assist in the preparation and submission of A&A packages (3 events) through maintenance of security accreditation documentation prepared IAW applicable DOD and Do N policy/guidelines. Performance Standard: Packages are complete & accurate, and submitted by ATO expiration dates. backssment Method: Review documentation for quality with 100% cross reference check and 95%documentation submitted on time.
Advise and assist in accomplishing CS best practices applicable to all components of the command IT solution IAW DOD/Do N policy and guidelines Performance Standard: Provide assistance when requested on best practices per DOD/DON policies and guidelines. backssment Method: Review of provided assistance documentation for content and timeliness with 95% of supporting documentation submitted on time Assist in command level CS policy and procedures development Performance Standard: Provide assistance when requested on policies and procedures.
backssment Method: Review of provided assistance documentation for content and timeliness with 95% of supporting documentation submitted on time. Provide FLENUMMETOCCEN with CS Subject Matter Expert (SME) liaison support between command level CS personnel, FLTCYBERCOM ODAA staff, NCDOC, and NAVMETOCCOM site CS personnel. Performance Standard: Attendance at all technical meetings and briefings. backssment Method: Monthly attendance review shows preparedness and contributes as appropriate with a 95% participation/contribution rate. Support the FLENUMMETOCCEN ISSM in fielding CS questions, conduct the necessary research to provide answers and recommend methods to facilitate and broaden CS awareness throughout the FLENUMMETOCCEN, including collaboration techniques to educate our partners on CS compliance issues and potential solutions to secure and compliant interoperability.
Performance Standard: Provide verbal and written support to broaden CS awareness within the command on any CS issues that may arise. backssment Method: Monthly review as needed to show the provided support is 95% accurate and timely. Assist with the analysis of newly promulgated guidance to determine the impact on CS operational requirements, prepare/recommend resulting revisions to existing FLENUMMETOCCEN CS procedures/policy/guidance.
Performance Standard: All provided guidance will be timely and complete. backssment Method: Monthly review of provided guidance shows it to b e 9 5 % accurate and instructive to the command. Inform, interpret, and apply DOD/Do N CS policy releases to support FLENUMMETOCCEN in the maintenance of CS Standard Operating Procedures (SOPs) for ISSM Guidebook and Share Point collaboration releases to FLENUMMETOCCEN site CS personnel. Performance Standard: All provided input will be timely and complete.
backssment Method: Monthly review of provided input shows it to be 95% accurate and instructive to the command. Provide support for Information Technology Contingency Plan (ITCP) documentation creation and updates and associated annual ITCP Test exercise requirements. Performance Standard: Prepare ITCP testing plans and provide guidance on performing the ITCP annual testing. backssment Method: Review of the ITCP test results for completeness and accuracy with a 95% acceptance rate. About LATG: LATG has won the Top Workplace designation 4 years in a row, distinguishing itself by prioritizing employees and relationships.
At LATG, team members are hand selected, competitively compensated, and encouraged to maximize continuing education opportunities. We pride ourselves on our results and believe that teamwork is the backbone of success. We understand that in order to produce results, team members must be able to recharge. With the employee in mind, we offer generous paid time off (PTO) to full-time employees and options for bereavement and military leave. Employees are taken care of, offering numerous wellness programs including: Company subsidized medical and prescription drug coverage Health Savings Account option Company paid short/long term disability and life insurance Voluntary vision and dental coverage Voluntary supplemental insurances such as accident, cancer, critical illness, and hospital indemnity Financial peace of mind is prioritized, offering a generous company match in our 401(k) program, 100% vested on day one, and access to a financial advisor.
We hire top talent and it's important that we invest in our team. We fuel growth by offering inside training, as we are certified partners to many leading technologies, and offering subsidies for work-related certifications and coursework at certified institutes.
can handle and manipulate the data. The performer shall provide maintenance and support to multicore HPC and virtualized and hardware-based infrastructure (typically running mail, Domain Name System (DNS), an identity management system (Red Hat Identity Management System [Id M] or Light Weight Directory Protocol [LDAP]), and data routing) systems, to include all associated subsystems.
Support also extends to supporting FNMOC's backup processes [currently managed by IBM Spectrum Protect (Tivoli Backup Management)]. The contractor shall participate in the investigation of relevant systems/subsystems performance including interconnecting networks, storage, patch management, the data flow
on the networks, the performance of computers and the overall flow and handling of information across the hardware and software enterprise. Work under this task order will consist of the effort required to support the operations and maintenance of HPC systems at FNMOC and shall include operational testing, validation, and documentation necessary for transition to operations.
Work will extend to Cyber Security compliance and ensuring system backups occur correctly and on a regular basis. Scope. The Linux administrator shall be familiar with the High Performance Computing techniques, Linux Systems, system provisioning, Cyber Security Compliance, and be capable of addressing general system
administration issues including addressing capacity issues that may affect application and processing performance.
The contractor shall maintain these HPC systems to include all associated subsystems. The contractor shall participate in the investigation of relevant systems/subsystems including interconnecting networks, the data flow on the networks, the performance of computers and the overall flow and handling of information across the hardware and software enterprise. The Linux Administrator shall: SYSTEM INTEGRATION & SUPPORT Provide end-to-end system integration and provide recommendations to support the performance of systems and their associated subsystems in support of HPC, satellite, and related government requirements.
The contractor shall participate in the investigation of relevant systems/subsystems including interconnecting networks, the data flow on the networks, the performance of computers and the overall flow and handling of information across the hardware and software enterprise. Infrastructure support extends to identity management (LDAP/Id M) and node-provisioning via Red Hat Satellite Server. Performance Standard: Provide system integration for systems and sub-systems as they relate to management of satellite data. backssment Method: Direct observation and review of system integration contributions for relevant area.
ARCHITECTURE GUIDANCE Provide technical assistance to HPC Linux customer base regarding system/code/performance issues. This work may require problem resolution or working with an escalation team for problem resolution. Performance Standard: Provide architectural guidance for systems and subsystems as they relate to management of satellite data. backssment Method: Direct observation and review of architectural contributions for relevant area. NETWORK ATTACHED STORAGE SUPPORT Provide system administration support to Network Attached Storage [NAS] (Currently Net App systems) to ensure optimal NAS file system support for alpha/beta/operations systems for NIPR/SIPR environments.
Resolve issues related to file system performance with subject matter expertise. Performance Standard: Ability to support standard NAS performance issues; routine file system mounting support; and hardware support (e. g. disk drive replacement). backssment Method: Direct observation and review of supported systems. BACKUP SUPPORT Provide daily backup support to NIPR/SIPR backup systems (currently managed by managed by the IBM Spectrum Protect [a.
k. a. Tivoli] product). Ensure regular configuration and verification of backups by management of backup policies to address system and user file backups. Support maintenance of backups, backup-media rotation, and support hardware/firmware/software upgrades. Performance Standard: Ability to keep backup systems are functional and cyber compliant, revision current, and policies are correct allowing recoverable data. backssment Method: Inspection of backup processes and SW/firmware versions based on Cyber Security requirements DISA STIG REQUIREMENTS Ensure work performed under this task order complies with applicable Defense Information Systems Agency (DISA) Application Security and Development Security Technical Implementation Guides (STIG) and/or Application Services STIG requirements.
Performance Standard: Work shall conform to DISA guidelines. backssment Method: Observation of work performed. HPC ENGINEERING SUPPORT Provide related engineering support to implement the NIPR/SIPR A2 HPC/Infrastructure systems at FNMOC. This support shall include operational testing, validation, and documentation necessary for transition to FNMOC IT environment.
Performance Standard: Ability to provide meaningful engineering support for the complexity of the utilized HPC systems. backssment Method: Technical review of provided engineering input. TECHNICAL INPUT TO PRODUCTION RELATED MEETINGS Participate in production-related technical meetings and provide input to plans, schedules, documents, and engineering tasks as required facilitating system upgrade efforts. Performance Standard: sound engineering and technical input to production related meetings. backssment Method: Observation of ability to provide meaningful and useful input to technical meetings.
About LATG: LATG has won the Top Workplace designation 4 years in a row, distinguishing itself by prioritizing employees and relationships. At LATG, team members are hand selected, competitively compensated, and encouraged to maximize continuing education opportunities. We pride ourselves on our results and believe that teamwork is the backbone of success. We understand that in order to produce results, team members must be able to recharge. With the employee in mind, we offer generous paid time off (PTO) to full-time employees and options for bereavement and military leave. Employees are taken care of, offering numerous wellness programs including: Company subsidized medical and prescription drug coverage Health Savings Account option Company paid short/long term disability and life insurance Voluntary vision and dental coverage Voluntary supplemental insurances such as accident, cancer, critical illness, and hospital indemnity Financial peace of mind is prioritized, offering a generous company match in our 401(k) program, 100% vested on day one, and access to a financial advisor.
We hire top talent and it's important that we invest in our team. We fuel growth by offering inside training, as we are certified partners to many leading technologies, and offering subsidies for work-related certifications and coursework at certified institutes.
